Skills Collection (Complete)

Making the leap to supervisor is one of the most exciting and challenging milestones in a retail career. While strong operational skills get you […]

Food allergy training is far more than a simple compliance requirement – it’s a vital, life-saving responsibility. Frontline staff serve as the ultimate safeguard […]

This lesson provides a comprehensive overview of essential health and safety practices within an active warehouse environment. Utilizing a gamified, interactive approach, the course […]

Objectives act as a basis for assessing individual performance and help develop a person’s skills, knowledge and experience. This 30-minute module sets out how […]

This lesson is designed to teach you how to spot the red flags of a scam and how to pause before clicking or replying.

This lesson is designed to give you an overview of how to secure your accounts against unauthorised access.

This lesson is designed to teach you how to share information in the most appropriate and safe way through email, chat and collaboration tools.

This lesson is designed to give you an overview of what backups are and how to navigate the risks surrounding them.

This lesson is designed to teach you how to identify shadow IT and make safer choices when using tools at work.

This lesson is designed to give you an overview of appropriate cyber-security actions when working with third parties.

This lesson is designed to teach you how to protect your work devices and information, wherever you work.

This lesson is designed to give you an overview of how to safely use AI at work and recognise risks related to AI use.

This lesson is designed to give you an overview of how and when to report security and privacy issues.

This lesson is designed to give you an overview of how to identify cyber-security risks and prevent or minimise the damage.

This lesson is designed to help you recognise social engineering attacks and keep you and your business safe.

This lesson is designed to teach you what to do during a security incident.

This lesson is designed to support your understanding of data handling and recognising the risks involved in sharing data.

This foundation level lesson aims to give an overview of how Generative AI is used. In this lesson you will be covering the topics: […]

Cybersecurity, Data & Privacy Essentials – What Every Employee Needs to Know In this intermediate level lesson you will be covering the topics: Data […]

Bias in AI: How It Happens, and How To Handle It In this intermediate level lesson you will be covering the topics: Algorithmic bias […]

In this intermediate level lesson you will be covering the topics: Key terms – information security, data privacy, cybersecurity, AI ethics, data governance What […]

This foundation level lesson aims to give an overview of what Generative AI is. In this lesson you will be covering the topics: What […]

From the ping of yet another ‘urgent’ email landing in your inbox to colleagues dropping by for a chat, interruptions and distractions are an […]

At worst, meetings can feel like a waste of everyone’s time. At best, attendees feel energised about what’s been accomplished and what’s coming next. […]

Delegation can be uncomfortable when you’re used to being delegated to. By understanding why it’s important for you and your team’s success and discovering […]

It’s likely you will have some experience with prioritising your own workload. Now you’re a leader, you will be responsible for the overall outputs […]

Once you’ve settled down in role, and you have a full understanding of what the team does and what they have on their plate […]

Once you’ve settled down in role, and you have a full understanding of what the team does and what they have on their plate […]

When you’re put in charge of an existing team with projects underway and ways of working in place, you need to get to grips […]

There’s more than learning what you need to do in your new role as a leader – you also need to discover how you […]

While leaders of remote teams do the same things leaders of office based teams do, how these things are done can require a different […]

So, you’re stepping into your first leadership role? Congratulations! This is an exciting time in your career, and it’s fantastic that your hard work […]

So what does it take to become a great leader? There’s no one-size-fits-all answer, but there are essential skills that all leaders need to […]

In this module, we will build awareness of stress, how it shows up physically, behaviourally, emotionally, and how it impacts ourselves and others.

Good leadership can be the key to making change work. If you’re a people leader and change is afoot, you’ll be thinking about how […]

It’s easy to get distracted by pressing changes and forget there’s business as usual to take care of. By the end of this lesson, […]

When change is hard, resistance can feel like the only way to deal with it; but resistance is energy-sapping and unhelpful. This lesson looks […]

A team culture that seeks continuous improvement through small, incremental changes is good for customers, business and individuals. This module explores how leaders can […]

In this lesson we will explore how important the one-to-one meeting can be when communicating change, and how it fits in with the wider […]

In this lesson, we’ll explore how, once we know the why of change, we can utilise our communication skills to support the team’s change […]

In this lesson we will explore finding the why in change. The why is the purpose; the reason the change is happening. To effectively communicate with your […]

In this lesson we will introduce you to two models that you can use to help you guide your team through periods of change […]

As a leader, your actions set the bar for the actions of others around you, especially on the team. In this lesson, you’ll learn […]

Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]

How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]

We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]

Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]

We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]

Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]

Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]

True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]

In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.

This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]

To truly get behind the principles and practices of customer service, colleagues get to the heart of why great service matters. This module will explore the […]

This module looks at the meaning of customer service and explores the components of customer satisfaction, the difference between service-focused and sales-focused customer roles, […]

To succeed in the workplace you need to be able to adapt to your surroundings and changing circumstances. This module introduces you to the […]

Life can be complex and messy but critical thinking is here to help. This module introduces you to the topic of Critical Thinking and […]

Change is a constant. Whether the change is big, small, life-altering or inconsequential, change happens day in and out and there’s little we can […]

Are you questioning the legitimacy of a story, claim, or resource? This module will help you figure out how to find the truth amongst […]

Presenting the truth or arguing a point of view is meaningless unless you apply logical reasoning. In this module, we’ll explore two helpful logic […]

Learn how you can take the initiative to develop your own talents.

Problems are there to be taken care of, not ignored. It’s like unpacking after moving home; you might be satisfied for now, but the […]

To be the best we can be in any pursuit, we need to make sure we’re in the right mindset. Let’s look at how […]

A crashed plane. A deserted island. A directionless team. Can you help Kevin and his team adapt and escape?

Breaking things down and asking questions is key to solving problems or getting your idea off the ground. Let’s see what Keith can teach […]

Different problems require different mindsets to tackle them. In this video essay, we discuss why it’s important to know the difference between complicated and […]

Welcome to the first session on managing change. Change can be emotional; it can upset our balance and disrupt our lives. One of the […]

This module is all about taking care of your physical and mental wellbeing, so you can feel your best both inside and out. We’ll […]

Coping with change can feel isolating and lonely. Seeking support demonstrates self-awareness and strength. Research shows that having an active support network can contribute […]

Change at work can leave us feeling overwhelmed, angry and stressed. This module will help you identify your stress triggers and discover strategies to […]

Deciding to shift our mindset is a giant step that helps us to accept and reframe change. This module will help you to learn […]

It’s important to accept that change happens, it can’t be stopped. With some helpful steps, we can learn to process our thoughts and consequently […]

Making a decision to shift our mindset is a giant step that helps us to accept and reframe change. This module will examine ways […]

Change can be hard to understand and process. Having an expert view of how we may be feeling or why we’re behaving in a […]

The shift to Hybrid working is rapidly increasing around the world. The need to strike the ideal balance in our work life and home […]

In this module about Individual Effective Connections we will cover three topics. These are: what stakeholders are the Stakeholder Prioritisation Matrix stakeholder engagement.

Welcome! This lesson will share the benefits of becoming more self-reliant and show you how to build your own self-reliance.

Welcome to this course about Cross Functional Working Teams. Over the course of this module, you will learn what Cross Functional Working Teams are, […]

Welcome! This lesson will equip you with the knowledge and skills you need to start networking for your future. It will focus on the […]

Attending a virtual meeting is just like attending an in-person meeting, but there are additional challenges you may face as both an attendee or […]

Communication is key to every aspect of business. This module introduces some of the key themes of Communication and shows you how to make […]

Learning Outcomes: 10-minute module covering several typical workplace communication scenarios, but in a remote work setting. By interacting with the scenarios, you will learn […]

This module will outline some ways to help you approach your customer service emails. Respond effectively every time and inspire your customers to come […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

When you need to contact someone, what is the first form of communication you think of? There are so many ways to contact people […]

The culture of an organisation refers to the values and behaviours that define a business and impact on its approach and environment. An organisation’s […]

This video explores the importance of having an engaging and consistent tone of voice as a company, and gives some helpful tips on how […]

A great job advert in the wrong place will not only fail to attract the right applicants, it’ll leave you sifting through CVs from […]

A carefully considered and planned probation period increases the likelihood that a new employee will succeed in their new role. But what do you […]

A pile of CVs on your desk doesn’t mean you’re spoilt for choice when it comes to filling your vacancy. Sharpening your shortlisting skills will […]

This stage of the recruitment process is all about finding out more than the information in a candidate’s application. Being able to glean important insights […]

There’s more to making a job offer than simply breaking the great news. Knowing what to say and do, and when and how to […]

Welcome to Creating Brilliant Inductions for New Team Members. By the end of this lesson, you’ll have taken your first steps towards understanding what makes a […]

One of the four freedoms enjoyed by EU citizens is the free movement of labour. This includes the rights of movement and residence for […]

An accurate Job Description (JD) and Person Specification (PS) are essential components of a hiring manager’s toolkit when it comes to appealing to and […]

When it comes to recruitment, you want to choose between as many good candidates as possible, rather than hiring the only candidate who applied […]

The job advert that you carefully crafted in Module 3: Writing a job advert is ready to go! A great advert prompts eager applicants […]

Off-payroll working regulations, also known as IR35, are already in place for some organisations and extending further on 6th April 2021. Affected organisations that […]

Having the right people with the right skills, in the right roles, at the right time is vital to every organisation’s productivity and performance. […]

This module indicates how the Freedom of Information Act can impact a company. It demonstrates how to respond to requests for information under the […]

The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access […]

Welcome to the Supporting People with Learning Disabilities module. This module is an opportunity for you to develop your awareness and understanding of learning disabilities. This […]

Life Transitions Suite  The loss of a child is one of the most profound and heartbreaking experiences anyone can face. It can change lives […]

Life Transitions Suite  Adoption is a meaningful journey but it often comes with challenges. In this module, we will focus on the emotional experiences […]

Life Transitions Suite  Life transitions can have a profound impact on how someone shows up at work. As a manager, your role isn’t to […]

Life Transitions Suite  Change is a natural part of life, but it isn’t always easy. In this module, we explore life transitions — what […]

Life Transitions Suite  Fertility and surrogacy journeys are unique to everyone and are experiences that can involve complex emotions and difficult decisions. This module […]

Life Transitions Suite  Pregnancy and baby loss can be one of the most difficult experiences a person or family faces. In this module, we […]

Understanding Stress and Anxiety Suite  This suite of two modules is less than 20 minutes each and looks at what stress and anxiety are, […]

This module looks at what mental health is and why it matters. It also looks at the range of mental health problems. 92% of […]

Understanding Stress and Anxiety Suite  This suite of two modules is less than 20 minutes each and looks at what stress and anxiety are, […]

Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a […]

We all know that we should get out and exercise more and when we see people clad in their running gear and pounding the […]

Learning disabilities are among the most common forms of disability in the UK, and also the least understood. This course will help you to […]

Most of us know that smoking is bad for us, but do we really understand the effect that cigarettes have on our health? This […]

Mental illness is one of the least understood and most stigmatised medical conditions, and as such many sufferers face prejudice and discrimination. In fact, […]

A healthy lifestyle can have many benefits in terms of your physical and mental wellbeing. In this module we will look at the benefits […]

To navigate any project to success, you’re going to need to understand the project management lifecycle. This short lesson will introduce this framework and […]

Think of starting a project like preparing for a journey. Just as you plan your route and pack your essentials before setting off, project […]

You’ve successfully completed the project initiation phase and have a well-defined project charter. So, what next? To deliver a project on time, within budget, […]

It may sound obvious, but no matter how well you plan, your project won’t be successful until you effectively execute it. This is typically […]

Now that you’re executing your project, it’s time to keep things in check. As you begin to execute, it’s vital that you monitor and […]

You’ve successfully monitored and controlled your project. So what’s next? In order to effectively wrap up a project, it’s important to follow the project […]

Welcome to this lesson on giving amazing online presentations, presented by Bespoke Communications’ Camilla Long and Sarah Travers. By the end of your learning […]

It’s estimated that up to 75% of us experience some degree of anxiety or nervousness when we’re addressing a crowd. This e-learning module has […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

Most business people would not put being able to write well at the top of their key skills list – and yet writing is […]

The task of writing minutes is not just reserved for secretaries. Any person can be called upon to take the minutes of a meeting […]

The purpose of this module is to examine the importance of Continuing Professional Development (CPD) and explains the steps which the learner can take […]

In order for an organisation to provide excellent products and services, staff need to perform to the highest of standards – but how will […]

This module is designed to increase your confidence when it comes to using the correct grammar, spelling and punctuation. We explore some of the […]

Do you sometimes feel that you have too many tasks on your ‘to do’ list? Even when we’re getting on with one task, there […]

Distractions, interruptions, poor planning and inefficient processes – there are many features of modern working life that can conspire to damage our productivity and […]

The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for […]

This module will explain what you need to include within your CV, the problems you may face and how to present your finished CV. […]

A job application is not simply a matter of providing information to a potential employer. It is essentially an opportunity for you to persuade […]

Did you know that in Italy, you’re not supposed to order a cappuccino after 11am? A good cappuccino has thirds: one part coffee to […]

An Americano is not just black coffee. Americano coffees are made by adding varying ratios of hot water to a single or double shot of espresso […]

Served in a 4oz glass, also known as a ‘gibraltar’. This tutorial will take you through the classic Cortado

The perfect desert for a coffee lover! Add a shortbread and you’ve got a close resemblance to a tiramisu Making a shot of espresso, […]

Does your customer need some caffeine but wants some sweet chocolate too? A mocha is what you might want to make! For a luxury […]

This tutorial will take you through the classic Espresso. The espresso is the base for almost all specialty coffees so it’s important to get […]

Ever tried an espresso shot with milk? Thats kind of a macchiato. Typically served in a 3oz espresso cup, a macchiato is made by adding a […]

What is a Flat White ?! It’s in the Milk. more milk than a cappuccino but its got the light texture of a latte. This […]

Ever get asked Whats the difference between Latte and Cappuccino?  We’ve got you covered – In this tutorial you’ll see the Steamed Lightweight milk poured into […]

The Coffee industry is expected to turnover £13 billion in the UK in the next five years. On an average, we serve 55 million cups […]

Our world is being transformed by a series of megatrends, what Ernst and Young refers to as ‘large, transformative global forces that define the […]

Since the Industrial Revolution, our society has been obsessed with the model of producing, using and discarding. We call this the linear model or […]

We are in the midst of a climate emergency. Despite pandemic lockdowns, greenhouse gas emissions hit a new high in 2020 and according to […]

Travel is the largest contributor of greenhouse gas emissions in the Earth’s atmosphere, warming our planet. Reaching net zero will therefore require fundamental changes […]

Given the weight of scientific evidence around climate change and the apparent lack of global commitment to turn the tide, it is easy to […]

Welcome to this Net Zero course on biodiversity. We will look at how the natural world has been affected by the climate crisis and […]

Water covers around three quarters of Earth’s surface and is essential to all life forms and yet our most precious resource is under threat. […]

It may be a play on words, but yes, food for thought is exactly what is required here.  Our food system is under huge […]

Around the global, countries are under pressure to decarbonise its building stock. The way we heat and power our houses and flats has significant […]

We will look at how the collective financial choices we make have an impact on our planet’s wellbeing and consider some of the ways […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

How important are our professional relationships and what can you do to improve them? This module introduces you to the topic of Building Relationships […]

Do you do much negotiating in your role? You might be doing more than you think. This module introduces the topic of Negotiation and […]

Put your negotiation skills to the test in this choose-you-own-adventure activity. You need to buy a birthday present for somebody; can you get the […]

If a customer thinks you aren’t listening to them properly, it will be difficult to build rapport. Let’s take a look at how you […]

Building rapport doesn’t come naturally to everyone, and some customers can be more difficult than others, but the techniques that in this micro module […]

People expect a lot of personalisation in their communications with companies. In this module, we’ll explore how and why you need to know your […]

In order to become successful and confident in business negotiations we first need to develop influencing skills, which in turn are informed by our […]

‘Emotional intelligence’ is your ability to recognise and manage your own emotions, as well as recognise and respond appropriately to the other person’s emotions. […]

The steps in this micro module will set a good foundation for what is to come. After this, have a look at Listening and […]

The purpose of this module is to review the traditional sales process from end to end, and look at ways you can improve the […]

The advent of the smartphone and the rise of portable tech like laptops and tablets, means that we always have technology at the touch […]

Self-development is about taking responsibility for your own personal and career development. Although you can ask others for help and support, you should use your […]

When we think of creativity, do you think of the skill of being creative? That’s NOT what this lesson is! Self-care or taking care […]

A branching scenario which takes the learner through their typical workday, asking what they do at each stage. Answers contribute to a ratio of […]

A 10-minute module looking at some of the worries and concerns you might have about returning to the workplace after lockdown/quarantine and how to […]

On 11th March 2020, the World Health Organisation officially declared COVID-19 a pandemic. There is light at the end of the tunnel, and for […]

This module includes a variety of practical activities and resources surrounding the topic of mindset and attitude – from increasing your awareness to challenging negative thinking patterns. You […]

We focus on the need to keep your own health in mind. Together we explore some steps in becoming aware of the emotional response […]

Stress is a fight or flight instinct that kicks our body into action when it feels threatened. This can be useful at times, but […]

How does your mind feel right now? It can be easy to be overwhelmed in our busy, stressful, relentless world. Mindfulness is a skill that […]

This series of short pages introduces key aspects of resilience which will make you a stronger and more self-reliant remote worker. Also includes a […]

25-minute module on how you can maintain hygiene and keep yourself safe at home, on your commute and in the office, covering everything from […]

Looking at the challenges of working from home, specifically at the potential impact of remote working on stress and wellbeing, and what you can […]

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]

This course will teach you everything you need to know about using abrasive wheels safely and effectively. Together, we’ll follow Jamie, a new apprentice, […]

Every year, the fire service attends hundreds of thousands of fires around the UK, a significant portion of which occur in the workplace. The […]

In this Smart Revision, you’ll receive pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

Lone working comes with its own set of challenges and all professionals should guard against undue risk. This module will define the concept of […]

In this Smart Revision, you’ll receieve pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

It’s thought that around eight million people in the UK work alone or without direct supervision, and with new advances in technology this number […]

Manual handling, whereby one ‘transports or supports a load by hand, or by bodily force’ accounts for 24% of all reported workplace accidents – […]

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013 require the reporting of injuries, diseases and dangerous occurrences which arise out of, […]

In this Smart Revision, you’ll receive pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

Each year since 2001 an average of 8,702 people in Great Britain have been seriously injured due to a fall from height. In the […]

Personal safety represents our ability to go about everyday life free from the threat or fear of psychological, emotional or physical harm from others. […]

This module looks at health and safety policy and the legal requirements for both employees and employers. It also covers how to implement health […]

Surveys of office workers, conducted by the Health and Safety Executive, have revealed that many employees experience pain and discomfort following extended periods of […]

Of the increasing number of vehicles on Britain’s roads each year, many are being driven for business purposes. The road safety problems associated with […]

An overview of the Dangerous Substances and Explosive Atmospheres 2002 regulations (DSEAR) intended for managers, supervisors and employers.

Employers have general duties to look after the health, safety and welfare of their employees and others who may be affected by what the […]

Smart Revision is designed to test your knowledge in less than 10 minutes. It gives you pointed areas you need to review and allows […]

Accidents and fatalities involving lifting equipment in the workplace still happen. As a business or organisation involved in lifting operations and working with lifting […]

In this Smart Revision version, you’ll receive pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending […]

This lesson is designed for managers and supervisors, especially for those with responsibility for building maintenance, and for anyone with general responsibilities for health […]

Carrying out a risk assessment where necessary is a legal requirement under the Management of Health and Safety at Work Regulations 1999. Failure to […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

Did you know that all organisations have a responsibility to ensure the safety of employees, client data, assets, physical property and information? Security in […]

Effective risk management (the process by which risks are identified, evaluated and managed) is essential for any business that wishes to achieve its strategic […]

This module will instruct you on how to formulate a personal emergency evacuation plan (PEEP) for those who may not be able to get […]

The Office Safety module has been designed to provide a comprehensive introduction to good health and safety practice in the workplace. We begin with […]

Today, over half of the UK workforce are working mothers and it’s important that women feel confident that they can have babies and keep […]

The Health and Safety at Work Act was passed in 1974, and has done much to reduce instances of people experiencing ill health through […]

This course is for anyone with line management responsibility within any type of organisation. It focuses on the health and safety considerations for managers, leaders […]

DSE for Managers’ explores best practice for safe and proper use of Display Screen Equipment (DSE). While we adhere to, we don’t reference specific […]

Throughout this course, you are going to learn about the policies and procedures you will have to follow and the responsibilities to fulfil throughout […]

This module tackles Health and Safety in some depth, it is divided into 4 sections as well as an end of module assessment. The […]

It’s no doubt that it’s tempting to view this module simply as a matter of meeting legal requirements. But the reality is, the role […]

The Civil Contingencies Act defines an emergency as an event or situation which threatens serious damage to human welfare in a place in the […]

An estimated 2 million people in the UK have an addiction to some form of substance, and it’s estimated that alcohol alone costs the […]

The Asbestos Awareness module is aimed at property maintenance operatives and those who manage colleagues in construction settings. It will help you understand what […]

This module gives an overview of Nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will […]

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

The law states that certain rules relating to food and drink must be followed to avoid allergen situations, and these regulations apply to hotels, […]

This module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment […]

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

Dysphagia describes eating, drinking and swallowing difficulties in children, young people and adults. Some people with dysphagia have difficulty swallowing certain foods or liquids, […]

Diabetes is a lifelong condition that requires daily monitoring and regular treatment. We designed this module for those working in the healthcare industry or […]

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]

This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]

In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]

In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]

In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]

This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]

This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]