• Lesson

Customer Care

  • 33m
  • Editable
  • Assessment

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer experience, and the risks from not carefully considering and implementing the tools for delighting customers. It will look at the approach to complaints handling.Your learners will understand the behaviors , attitude and processes needed to deliver great customer experience. They will understand how they can directly impact on the reputation of your organisation with customer service and they will also explore customer complaints and try some real life scenarios to get the right solution for customers and your organisation.

Watch Content Preview

Accreditations and Endorsements

CPD certified
Institute of Hospitality

Also in Customer Experience

Showing Passion for What We Offer
lesson / 22m

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

View
Pride In Our Appearance
lesson / 25m

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

View
Making Every Guest Feel Welcome
lesson / 25m

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

View
Happier Guests Spend More
lesson / 25m

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

View
Getting Guests Through The Door
lesson / 26m

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

View
Getting the Timings Right
lesson / 25m

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

View
Encouraging Recommendations
lesson / 25m

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

View
Efficient Payment & Friendly Goodbyes
lesson / 25m

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

View
Delivering a Friendly & Personalised Guest Experience
lesson / 25m

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

View
Delivering Effortless Service
lesson / 25m

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

View
Building Relationships Through Conversation
lesson / 25m

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]

View