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Hospitality and Retail

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  • Assessment

The Hospitality and Retail industries continue to develop at an ever-accelerating rate. The forefront of these sectors is change resulting from consumer behaviour. Successful organisations adjust their business on a constant basis to minimise costs whilst taking advantage of new opportunities. Customer experience continues to drive competitive differentiation with socially-empowered clients demanding immediate and personalised service quality.  

The Coffee Collection

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The Coffee Collection

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Cappuccino
lesson / 2m

Did you know that in Italy, you’re not supposed to order a cappuccino after 11am? A good cappuccino has thirds: one part coffee to […]

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Americano
lesson / 2m

An Americano is not just black coffee. Americano coffees are made by adding varying ratios of hot water to a single or double shot of espresso […]

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Cortado
lesson / 2m

Served in a 4oz glass, also known as a ‘gibraltar’. This tutorial will take you through the classic Cortado

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Affogato
lesson / 2m

The perfect desert for a coffee lover! Add a shortbread and you’ve got a close resemblance to a tiramisu Making a shot of espresso, […]

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Mocha
lesson / 2m

Does your customer need some caffeine but wants some sweet chocolate too? A mocha is what you might want to make! For a luxury […]

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Espresso
lesson / 2m

This tutorial will take you through the classic Espresso. The espresso is the base for almost all specialty coffees so it’s important to get […]

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Macchiato
lesson / 2m

Ever tried an espresso shot with milk? Thats kind of a macchiato. Typically served in a 3oz espresso cup, a macchiato is made by adding a […]

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Flat White
lesson / 2m

What is a Flat White ?! It’s in the Milk. more milk than a cappuccino but its got the light texture of a latte. This […]

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Latte
lesson / 2m

Ever get asked Whats the difference between Latte and Cappuccino?  We’ve got you covered – In this tutorial you’ll see the Steamed Lightweight milk poured into […]

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Crafting the perfect coffee
lesson / 45m

The Coffee industry is expected to turnover £13 billion in the UK in the next five years. On an average, we serve 55 million cups […]

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Customer Experience

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Customer Experience

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Showing Passion for What We Offer
lesson / 22m

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

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Pride In Our Appearance
lesson / 25m

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

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Making Every Guest Feel Welcome
lesson / 25m

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

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Happier Guests Spend More
lesson / 25m

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

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Getting Guests Through The Door
lesson / 26m

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

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Getting the Timings Right
lesson / 25m

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

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Encouraging Recommendations
lesson / 25m

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

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Efficient Payment & Friendly Goodbyes
lesson / 25m

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

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Delivering a Friendly & Personalised Guest Experience
lesson / 25m

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

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Delivering Effortless Service
lesson / 25m

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

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Customer Care
lesson / 33m

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

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Building Relationships Through Conversation
lesson / 25m

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]

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Food Safety

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Food Safety

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Nutrition Awareness
lesson / 30m

This module gives an overview of Nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will […]

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HACCP
lesson / 24m

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

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Food Allergens
lesson / 40m

The law states that certain rules relating to food and drink must be followed to avoid allergen situations, and these regulations apply to hotels, […]

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Food Safety Level 1
lesson / 1h 15m

This module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment […]

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Food Safety Level 2
lesson / 1h 30m

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

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Smart Revision: Food Safety Level 2
lesson / 1h 30m

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

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Food Safety Level 3
lesson / 1h 30m

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

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Smart Revision: Food Safety Level 3
lesson / 1h 30m

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

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Dysphagia Awareness
lesson / 55m

Dysphagia describes eating, drinking and swallowing difficulties in children, young people and adults. Some people with dysphagia have difficulty swallowing certain foods or liquids, […]

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Fundamentals of Diabetes
lesson / 35m

Diabetes is a lifelong condition that requires daily monitoring and regular treatment. We designed this module for those working in the healthcare industry or […]

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Anaphylaxis Awareness (Food Safety Edition)
lesson / 40m

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

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Retail

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Retail

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Stock Control
lesson / 25m

Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes. This module is on the importance of […]

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