Hospitality and Retail

This lesson will provide an introduction to key profit and loss principles for aspiring restaurant managers.

Food allergy training is far more than a simple compliance requirement – it’s a vital, life-saving responsibility. Frontline staff serve as the ultimate safeguard […]

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

This module gives an overview of Nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

The law states that certain rules relating to food and drink must be followed to avoid allergen situations, and these regulations apply to hotels, […]

This module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment […]

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

Dysphagia describes eating, drinking and swallowing difficulties in children, young people and adults. Some people with dysphagia have difficulty swallowing certain foods or liquids, […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

Diabetes is a lifelong condition that requires daily monitoring and regular treatment. We designed this module for those working in the healthcare industry or […]

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes. This module is on the importance of […]

This course will look to uncover the main causes of wastage in a retail environment. It will help to provide your learners with tools […]

This module specifically written for retail, introduces the concept of Shrink, what the different types of Shrink are as well as the size and […]

This module will examine the importance of trading to plan, what the impacts of consistently failing to meet trading expectations, as well as highlighting […]

This module will introduce the learner to the basic principles of Retail including, price control stock replenishment and Health and Safety. This module guides […]

This module explains how business units can drive sales performance in store, by implementing basic standards, effectively executing theatre and through the use of […]