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Staying on top of regulation, managing change and controlling costs are essential in today’s public sector. The pace of political and legal transition means that all organisations face real challenges to create an engaging and transparent training environment that properly supports the modern learner.  

Customer Service in the Public Sector

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Customer Service in the Public Sector

We all experience customer service, both good and bad and we may have different ideas on what makes good customer service. This collection prepares your organisation for possible customer service scenarios, and aids in the development of communication skills that are at the heart of great customer service. This collection is made up of our 3 Customer Service suite lessons below and all lessons featured in our Making An Impact: The Art of Customer Service Collection.

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Customer Service Suite: Part 1 – Introduction
lesson / 20m

In this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.

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Customer Service Suite: Part 2 – Standards
lesson / 20m

You already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In […]

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Customer Service Suite: Part 3 – Communication
lesson / 35m

Communication is at the heart of providing excellent customer service. 80% of complaints received by an organisation are likely to have poor communication as […]

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