• Collection

Customer Service in the Public Sector

  • 3 Lessons
  • Editable
  • Assessment

We all experience customer service, both good and bad and we may have different ideas on what makes good customer service. This collection prepares your organisation for possible customer service scenarios, and aids in the development of communication skills that are at the heart of great customer service.

This collection is made up of our 3 Customer Service suite lessons below and all lessons featured in our Making An Impact: The Art of Customer Service Collection.

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Lessons in this collection

Customer Service Suite: Part 1 – Introduction
  • 20m
  • Editable
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Customer Service Suite: Part 2 – Standards
  • 20m
  • Editable
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Customer Service Suite: Part 3 – Communication
  • 35m
  • Editable
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