Welcome to
Showcase

Showcase is our ONE-STOP-SHOP for all your essential off the shelf content as you level up in your organization’s learning journey

Exceptional Learning Experience

Learning Pool’s off-the-shelf content focuses on real-world outcomes. For us, the goal is to ensure impact rather than just delivering training.

Jack Quantrill, Director of Learning Experience shares his insight into how our expertise creates extraordinary learning outcomes            

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What is the marketplace?

900+

Lessons to choose from across 11 business sectors called ‘Libraries’. You can create and share your curated lists of content with peers and when you’re ready to, we will help you deliver them straight to your learners.

OTS Content

Learning Pool offers a lot of content to meet the evolving needs of every organisation

Library topics

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Fair, Safe and Legal 7 Items

A Library dedicated to protecting every level of your organisation and beyond. Our fair, safe and legal collections are designed to meet your organisation […]

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Business Skills 15 Items

We know that successful organisations are built on strong foundations – that’s why the Business Skills Library covers a broad and deep range of […]

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Personal Skills 8 Items

Our Personal Skills Collections are vital in the development of all individuals in every organisation over the coming few years. We provide up to […]

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Leadership and Management 13 Items

Better informed people power the most effective organisations. Enabling managers and leaders to build and develop key skills not only drives individual and collective […]

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Public Sector 0 Items

Staying on top of regulation, managing change and controlling costs are essential in today’s public sector. The pace of political and legal transition means […]

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Hospitality and Retail 4 Items

The Hospitality and Retail industries continue to develop at an ever-accelerating rate. The forefront of these sectors is change resulting from consumer behaviour. Successful […]

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Housing 0 Items

Organisations in the housing sector work hard to fulfil one of society’s most fundamental needs – and are subject to demands from both legislative […]

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Manufacturing 2 Items

Staff entering today’s manufacturing workforce must process and balance huge amounts of complex information to make better and quicker decisions than ever before.Advances in […]

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Financial Services 3 Items

Financial Services faces greater regulatory scrutiny than ever before. Treating customers fairly and well by developing a compliant, competent and highly trusted industry is […]

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Contact Centre 2 Items

In a time-pressured environment, contact center agents need to be on top of their game, in order to deliver the best customer service experience […]

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Social Care and Health 5 Items

The Social Care and Health sectors continue to balance the need for training a highly-skilled workforce with the pressures of delivering exceptional front-line care […]

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Adaptive Compliance 168 Items

Adaptive content adjusts in real time based on how each learner is performing in the course to deliver a tailored, efficient, and learner-centric experience. […]

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Reinforcement and Awareness Microlearning Asset 8 Items

No matter how effective a learning experience is, behavior change requires recurring practice and reminders. Our Reinforcement and Awareness Library offers a rich set […]

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Latest Lessons

How this Collection Works
lesson / 15m

This is not a lesson, this is an explainer video on how this collection works.  

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Organising Data with Subtotals in Excel
lesson / 15m

This lesson explores the feature that simplifies dataset summarisation. Subtotals enable you to calculate and display total values for different groups within a dataset. […]

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Check for Issues and Accessibility in Excel
lesson / 15m

Before sharing your Excel spreadsheets with others, it’s crucial to check for potential issues and ensure accessibility for all users. In this lesson, we’ll […]

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Conditional Formatting with Icon Sets in Excel
lesson / 15m

If you’ve ever wondered how to enhance your data visualisation skills and make meaningful insights at a glance, this one’s for you. In this […]

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Cleaning Data in Excel with Power Query Part 1
lesson / 15m

If you’ve ever found yourself grappling with messy datasets or are new to the Power Query, this lesson is for you. In this lesson, […]

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Cleaning Data in Excel with Power Query Part 2
lesson / 15m

Ready for the second part of Cleaning Data in Excel with Power Query? In this lesson, we’re transforming our unruly dataset for easy, organised […]

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Cleaning Data in Excel with Power Query Part 3
lesson / 15m

Welcome to the final instalment of our three-part series on Cleaning Data in Excel with Power Query. In this lesson, we’ll briefly revisit the […]

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IF with Partial Match in Excel
lesson / 15m

In this lesson, we tackle the challenge of identifying data in a list using the IF function with a partial match. Imagine you’re a […]

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Create an Expiry Alert in Excel
lesson / 15m

Imagine having a dynamic and colour-coded dashboard at your fingertips, effortlessly keeping track of invoice statuses – it’s a game-changer! In this lesson, we’ll […]

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Chat GPT to Bulk Send Emails
lesson / 15m

Streamlining your bulk email-sending process has never been easier. Say goodbye to the complexities of VBA coding and programming as we guide you through […]

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New Checkboxes in Excel
lesson / 15m

Whether you’re tracking workouts or managing tasks, checkboxes offer a visual record and keep things organised. Discover the power of TRUE and FALSE outputs […]

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Calculate Work Days Excluding Time Off in Excel
lesson / 15m

If you’ve ever needed to determine the end date of a project based on workdays (excluding weekends and holidays), this is the lesson for […]

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Calculate Work Days with Custom Days off in Excel
lesson / 15m

Imagine a scenario where your work week is not the conventional Monday to Friday and you want to estimate project durations based on this […]

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Create a Table of Figures in Word
lesson / 15m

Whether you’re new to Word or just looking to enhance your skills, this lesson guides you through creating a customised Table of Figures in […]

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Use VBA to Create a Message PopUp Box in Excel
lesson / 15m

Ready to level up your Excel game? This lesson will enhance your efficiency by automating invoice reminders using VBA to create a customised message […]

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4 Efficiency Tips in Excel
lesson / 15m

Are you ready to transform your Excel game? In this lesson, we’ll guide you through four essential efficiency tips that might just revolutionise how […]

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GROUPBY in Excel
lesson / 15m

Have you ever wondered how to perform data aggregations effortlessly within a single formula? GroupBy is your answer! We’ll cover the essential components of […]

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Outlook Search
lesson / 15m

This lesson shares essential tips to enhance your email searching skills. Understanding the search scope is crucial; you can search within the current mailbox, […]

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Understand the Slide Master in PowerPoint
lesson / 15m

If you’ve ever felt overwhelmed by the intricacies of PowerPoint, then understanding the Slide Master is a game-changer. We’ll guide you through the creation […]

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Copilot in PowerPoint
lesson / 15m

This lesson focuses on harnessing the power of Copilot within PowerPoint. It covers the recent expansion of Copilot accessibility, the Designer feature, and a […]

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Blur Effect in PowerPoint
lesson / 15m

Are you prepping a presentation that demands a stunning introduction? Look no further! In this lesson, we show you how to add a blur […]

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Create an Index in Word
lesson / 15m

We all know scrolling through lengthy documents to find specific information is a chore. The solution? An index is the unsung hero at the […]

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Why Word Styles are Useful – Word
lesson / 15m

If you find yourself grappling with the tedious task of manually formatting headings in your documents, this lesson is your game-changer. This lesson will […]

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Get Live Audience Feedback – Forms and PowerPoint
lesson / 15m

Discover the power of combining Microsoft Forms with PowerPoint to collect real-time responses from your audience and display them directly on your presentation slides. […]

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Create a Custom Theme – PowerPoint
lesson / 15m

This lesson will explore how to add a personal touch to your presentations. Forget the default themes; let’s infuse some personality into your slides! […]

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Slide Zoom – PowerPoint
lesson / 15m

This lesson explores the features of PowerPoint’s Slide Zoom functionality. Slide Zoom makes your content much more appealing to your audience and enhances their […]

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Create a Spotlight Effect with Morph – PowerPoint
lesson / 15m

This lesson will guide you through using Morph transitions to craft a visually stunning spotlight effect, allowing you to highlight crucial elements in PowerPoint. […]

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Search Folders – Outlook
lesson / 15m

Discover the functionality of Outlook’s Search Folders in this lesson. Learn how to create folders with different criteria and make email management efficient. We’ll […]

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Manage Emails with Quick Steps – Outlook
lesson / 15m

QuickSteps in Outlook is ideal for personalised and on-the-spot email handling. We’ll explore the often-overlooked QuickSteps group on the Home tab, revealing the power […]

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How Outlook Groups, SharePoint and Teams Link Together – Microsoft 365
lesson / 15m

This lesson explores how Outlook Groups, SharePoint, and Microsoft Teams can work together within the Microsoft 365 suite to simplify tasks and boost collaborative […]

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XLOOKUP with Multiple Criteria in Excel
lesson / 15m

Have you ever needed to quickly find data based on two distinct conditions? This one’s for you. Get the most out of Excel’s XLOOKUP […]

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Data Validation Input Messages and Error Alerts – Excel
lesson / 15m

Explore advanced data validation techniques, features and Excel’s data validation capabilities in this lesson. While dropdown lists are commonly used to control data entry, […]

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Export Form Data to Excel the Right Way – Forms and Excel
lesson / 15m

If you’ve ever used Microsoft Forms in your Microsoft 365, you know the convenience of collecting responses and exporting them to Excel for analysis. […]

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Find and Replace Hack
lesson / 15m

If you’ve ever imported data from the web and found pesky wildcard characters like asterisks messing with your cell contents, this lesson is your […]

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Lookups with Duplicates
lesson / 15m

A standard VLOOKUP has its limitations. XLOOKUP offers additional search options but fails to provide the desired result. This lesson presents a familar scenario […]

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INDEX and MATCH With Multiple Criteria
lesson / 15m

This lesson will support you in performing complex two-way lookups with ease. We’ll explore the mechanics of the two-way lookup using the combination of […]

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VLOOKUP Approximate Match Explained
lesson / 15m

While VLOOKUP may seem like old news, it remains a powerhouse in data analysis. This lesson focuses on the often misunderstood “approximate match” argument. […]

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Create a Daily Habit Tracker – Excel
lesson / 15m

This lesson is a guide to building a habit tracker using Excel. You can add checkboxes for each day of the week, allowing you […]

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Power Toys Colour Picker – Windows
lesson / 15m

Ever wished for the eyedropper tool, commonly found in PowerPoint, to be available in Excel? Well, this one’s for you. This lesson explores the […]

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The AND Function with Conditional Formatting – Excel
lesson / 15m

Using the AND function within the conditional formatting rule, we demonstrate how to highlight specific rows where two conditions must be met simultaneously. We’ll […]

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Are you Using Data Bars Effectively – Excel
lesson / 15m

This is a guide to making your data bars a precise and powerful tool for effective data communication. Explore the power of data bars […]

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Use ChatGPT to Write Excel Formulas – Excel
lesson / 15m

This lesson explores how ChatGPT can be used to generate formulas. It emphasises practicality by applying the generated formula to a real-world scenario. It’ll […]

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Generate a Practice Dataset with ChatGPT – Excel
lesson / 15m

This lesson explores the effective use of ChatGPT to effortlessly create diverse datasets. Learn how to interact with ChatGPT to instruct it to generate […]

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Data Validation with Conditional Formatting – Excel
lesson / 15m

Discover the power of data validation and conditional formatting with our comprehensive lesson on creating dynamic dropdown lists in Excel. This lesson will guide […]

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A Simple LAMBDA – Excel
lesson / 15m

If you’ve mastered the basics of Excel and are ready for a challenge, this lesson is your ticket to understanding the powerful LAMBDA function. […]

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Filter Data Like an Expert – Excel
lesson / 15m

This lesson explores the fundamental distinction between filtering and conditional formatting. It covers how to hide and reveal data based on your specified criteria. […]

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Excel ‘Pearl’ Charts and Stacking – Excel
lesson / 15m

Discover a unique option that adds a touch of magic to your charts. Picture a “pearl chart” created by stacking colourful circles representing data […]

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Most Useful Keyboard Shortcuts – Excel
lesson / 15m

This lesson explores a variety of keyboard shortcuts grouped into categories like navigation, selection, and command execution. Whether you’re a beginner or an experienced […]

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Combine Files in Power Query – Excel
lesson / 15m

This lesson explores how to merge multiple files housed in a designated folder using Power Query. We’ll guide you through the process of transforming […]

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The IMAGE Function – Excel
lesson / 15m

If you’re a Microsoft 365 user or use Excel for the web, this lesson is for you – the IMAGE function is exclusive to […]

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Print Headers and Selections – Excel
lesson / 15m

This lesson shares essential tips and tricks for effectively managing large datasets, focusing specifically on printing. Whether you’re dealing with extensive tables or spreadsheets, […]

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Create Usable Barcodes – Excel
lesson / 15m

Learn to create barcodes using Excel. This lesson will guide you through turning product IDs into barcodes. We’ll introduce you to the Libre Barcode […]

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Find the Closest Match to a Number – Excel
lesson / 15m

This lesson shows you how to find the closest match to a given number using two methods – one with a helper column and […]

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Permanently Hide Worksheets – Excel
lesson / 15m

If you’re tired of worrying about unauthorized changes to your Excel spreadsheets, this lesson offers a clever solution that goes beyond the typical hiding […]

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COUNT and SUM by Cell Colour – Excel
lesson / 15m

Ever found yourself grappling with the challenge of counting or summing cells based on their background fill color in Microsoft Excel? Look no further! […]

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New Functions TOCOL and TOROW – Excel
lesson / 15m

In this lesson, we’ll be exploring two dynamic functions that are making waves in the world of data manipulation: TOCOL and TOROW. These functions, […]

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Three Ways to Split Text – Excel
lesson / 15m

In this lesson, we’ll explore various methods for efficiently dividing text across columns in Excel, a common task with different approaches depending on your […]

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Convert Values in a Spreadsheet – Excel
lesson / 15m

This lesson explores practical methods for converting data efficiently. We examine the CONVERT function in Excel, demonstrating how simple it is to switch between […]

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Excel Tables Explained – Excel
lesson / 15m

This lesson will debunk common misconceptions and showcase the potential of Excel tables. Discover the ease of transforming your raw data into a table […]

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Data Validation Lists with Images – Excel
lesson / 15m

Ever wondered how to seamlessly integrate a data validation dropdown list with dynamic images in Excel? Look no further! This lesson will guide you […]

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Do You Know These Pivot Table Hacks – Excel
lesson / 15m

This lesson covers data analysis and visualisation and confronts the challenge of deciphering a confusing sales chart. We’ll explore the intricacies of data and […]

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Create a Conditional Chart – Excel
lesson / 15m

This lesson will guide you through creating a dynamic and visually impressive conditional clustered column chart with a moving target line using Microsoft Excel. […]

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How to Do a Weighted Average – Excel
lesson / 15m

This lesson examines calculation methods. If terms like AVERAGE function and SUMPRODUCT have left you confused, fear not – our step-by-step guide is here […]

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Split Columns at Line Break – Excel
lesson / 15m

This lesson explains the process of breaking up information contained in a single cell into separate columns using Text to Columns. This technique is […]

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Wrap Rows Like a Boss – Excel
lesson / 15m

This lesson showcases efficient data organisation with WrapRows. It provides insights for both Microsoft 365 users and those on other Excel versions. We’ll address […]

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STOP using SUMIF – Excel
lesson / 15m

In this lesson, we examine a common practice in Excel that might be holding you back: the SUMIF function. While SUMIF has been a […]

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Add a Search Box to a Spreadsheet – Excel
lesson / 15m

This lesson explores the process of adding a dynamic Search Box to an Excel spreadsheet. Whether you’re managing a vast dataset or something smaller, […]

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The Advanced Filter – Excel
lesson / 15m

The Advanced Filter feature provides an alternative to the more commonly used dropdown menus and the FILTER function. This lesson guides you through the […]

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The LARGE and SMALL Functions – Excel
lesson / 15m

While many of us are familiar with the MIN and MAX functions, LARGE and SMALL offer a unique twist to data analysis. This lesson […]

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Sort Columns Horizontally – Excel
lesson / 15m

Ever struggled with chaotic data columns? In this lesson, we share a quick Excel hack: skip manual dragging and dropping by using a numbering […]

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Custom Formatting in Excel
lesson / 15m

Unlock the power of Custom Formatting in Excel as we guide you through transforming your data with style. Discover how to add colour, symbols, […]

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Convert Numbers to Words – Excel
lesson / 15m

Ever wondered how to transform numerical values into descriptive text? From accessing the Visual Basic Editor to customising the formula and adapting it for […]

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Microsoft PowerPoint 365
lesson / 6h 47m

Eager to take your PowerPoint skills to the next level and utilise the newest features Microsoft offers? If so, this Microsoft PowerPoint 365 for […]

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Solvency UK
lesson / 40m

This lesson will provide a high level introduction to Solvency UK and what it means for insurance companies. Solvency II was established in 2016 […]

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How to be Proactive
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson explores proactivity in the workplace and highlights its significance for exceeding expectations. Being proactive is […]

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How to Initiate Change
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson explores how, with some careful thought and preparation, you can make a convincing case for […]

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Critical Thinking Explained
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson explores the main principles of critical thinking and why they are vital for professional success. […]

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How to Build Your Personal Brand
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson examines personal branding, emphasising its crucial role in today’s professional landscape. A personal brand is […]

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Journaling: Your Secret to Personal Development
lesson / 15m

Welcome to Audio Learning from Assemble You. Join us for a valuable lesson on the art and impact of journalling. This session takes a […]

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How to Manage Your Personal Finances
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson explores the importance of managing money wisely and feeling confident in your choices. Budgeting gives […]

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Using AI to Improve Your Well-Being
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson dives into the world of AI and its transformative role in supporting mental well-being. We […]

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Meditation Basics
lesson / 15m

Welcome to Audio Learning from Assemble You. In this lesson, we’ll provide an introduction to the definition and benefits of meditation and examine how […]

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Exercise Your Way to Greater Productivity
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson explores the connection between physical exercise and mental well-being. You’ll discover the impact of movement […]

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Enhance Your Productivity with AI
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson explores the transformative power of Artificial Intelligence (AI) in the workplace. We began by understanding […]

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Diet and Gut Health for Productivity
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson explores the intricate relationship between our dietary choices and the well-being of our most vital […]

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Pareto Principle
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson introduces the Pareto Principle, a powerful concept in business and productivity. You’ll learn how 80% […]

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Sleep: Your Productivity Superpower
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson delves into the intricate connection between sleep, well-being, and brain health. It highlights the profound […]

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Initiative and Resourcefulness
lesson / 20m

This lesson provides actionable tips on how to take the initiative and be more resourceful. This session is part of the insightful Future Human […]

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Innovation
lesson / 23m

This lesson provides actionable tips on how to become more innovative. This session is part of the insightful Future Human series. An essential aspect […]

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Resilience
lesson / 32m

This lesson provides practical tips on how to understand and foster resilience. This session is part of the fascinating Future Human series. An essential […]

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Time Management
lesson / 31m

This lesson provides actionable tips on how to manage your time more effectively. This session is part of the fascinating Future Human series. An […]

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Creativity
lesson / 23m

This lesson provides actionable tips on how to understand and foster creativity. This session is part of the insightful Future Human series. An essential […]

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Flexibility
lesson / 18m

This lesson provides actionable tips on how to become more flexible. This session is part of the insightful Future Human series. An essential aspect […]

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Critical Thinking
lesson / 26m

This lesson provides actionable tips on understanding and developing critical thinking skills. This session is part of the insightful Future Human series. An essential […]

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Curiosity
lesson / 25m

This lesson provides actionable tips on how to understand and foster curiosity. This session is part of the insightful Future Human series. An essential […]

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Empathy
lesson / 18m

This lesson provides actionable tips on how to understand and develop empathy. This session is part of the insightful Future Human series. An essential […]

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Collaboration
lesson / 23m

This lesson provides actionable tips on how to collaborate. This session is part of the insightful Future Human series. A vital aspect of becoming […]

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Controlling User Input in Excel: Mini Masterclass
lesson / 35m

This empowering course will equip you with the skills to effectively manage and validate user inputs, ensuring data accuracy and reliability in Excel workbooks. […]

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Formula Auditing in Excel: Mini Masterclass
lesson / 45m

This course, Formula Auditing in Excel, is an exploration into the intricacies of managing and understanding complex formulas, designed to empower you with the […]

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Basic Navigation and Editing in Excel: Mini Masterclass
lesson / 30m

In this course, you will learn the basics of navigation and editing in Microsoft Excel. You’ll utilise the Find and Replace function, develop your […]

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Summarising Data in Excel: Mini Masterclass
lesson / 40m

This course, Summarising Data in Excel, is a strategic dive into efficiently condensing and analysing vast datasets. You will learn to harness Excel’s robust […]

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Data Ethics
lesson / 35m

In this course, you’ll learn more about data ethics and how to put it into practice in your own organisation.

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The Language of Insurance
lesson / 25m

Welcome to this module on The Language of Insurance. This module will provide a high-level guide to the terms you may encounter when working […]

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Using Complaints to Improve Performance
lesson / 15m

Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]

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Overcoming Objections and Closing
lesson / 25m

How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]

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Giving Customers More with Cross-Selling and Upselling
lesson / 15m

We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]

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Talking About Features and Benefits
lesson / 15m

Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]

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Questioning Tools and Techniques
lesson / 15m

We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]

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Getting to the Heart of Customers’ Needs and Wants
lesson / 15m

Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]

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Building Rapport
lesson / 15m

Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]

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Mastering a Customer Service Mindset
lesson / 16m

True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]

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Everyday Customer Service Skills
lesson / 15m

In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.

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Cultivating a Customer Service Culture
lesson / 18m

This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]

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Microsoft 365
lesson / 1h 32m

In today’s ever-changing digital landscape, effective communication, seamless collaboration, and practical productivity tools are crucial for individuals and organizations alike. This course is your […]

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Windows 11 Advanced
lesson / 1h 32m

Elevate your Windows 11 expertise with our Microsoft Windows 11: Advanced Features and Settings course. Whether you’re a newcomer or an experienced user, this […]

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Ten Essential Excel Formulas to Master
lesson / 1h 18m

In the course, Ten Essential Excel Formulas to Master, you will learn the fundamental Excel formulas that are crucial for data analysis and manipulation. […]

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SharePoint Online 2023
lesson / 3h 49m

Welcome to Mastering Microsoft 365 SharePoint Online: The Essential Guide. If you seek an application that combines document storage, team collaboration, and seamless integration […]

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PowerPoint Tips to Maximise Your Efficiency
lesson / 51m

Unlock the full potential of PowerPoint and take your presentations to the next level with our training course, PowerPoint Tips to Maximise Your Efficiency […]

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Fix Bad Habits in Excel
lesson / 52m

Address Excel bad habits and equip you with practical solutions to boost your productivity and make a lasting impact in this comprehensive training course. […]

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Outlook Email Management
lesson / 37m

Ensure your inbox remains clutter-free and your productivity soars in this training course. In this course, learn how to optimise Outlook’s features and practical […]

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Cleaning Data in Excel
lesson / 47m

Transform raw data into valuable information through meticulous data cleaning and preparation in this training course. From dealing with messy spreadsheets, inconsistent formatting, or […]

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Chart Formatting in Excel
lesson / 47m

Elevate your data presentation skills efficiently with impactful charts that leave a lasting impression with this training course. This course will help equip you […]

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Effective Time Management
lesson / 40m

Welcome to Effective Time Management, a comprehensive guide to transforming your professional life by mastering your schedule. This course explores why good time management […]

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Children’s Deprivation of Liberty (DoL)
lesson / 28m

In this lesson we’ll look at Children’s DoL (Deprivation of Liberty), what it is and how to apply this in practice.

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Insurance Excesses, Endorsements and Extensions
lesson / 20m
Woman holding laptop, smiling.

Within this lesson, we define what is meant by insurance excesses, endorsements to insurance policies, and insurance policy extensions. 

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Broker Duties
lesson / 15m
Man being happy.

In this lesson, we’ll look at the role of insurance brokers in the general insurance distribution chain, including their involvement in the administration of a policy, and review the differences between brokers and insurance agents.

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Aggregators
lesson / 13m
Woman holding a clipboard, smiling

Within this lesson on Aggregators, we will look at the role of aggregators in the insurance distribution chain.

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Insurance Principles
lesson / 25m
Man holding laptop

In this lesson on Insurance principles, we will be looking at seven principles in total, each of which is frequently used in insurance contracts and documentation.

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Regulations and Regulators
lesson / 20m
Woman with arms crossed, smiling.

Within this lesson on regulations and regulators, we’ll look at their impact on the insurance sector, along with the history of regulation and some of the key regulators in the industry. 

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Insurance Risk Factors
lesson / 25m
Man holding iPad, smiling

In this lesson on Insurance risk factors, we focus on seven key risks associated with insurance, and define and provide examples of each one throughout the lesson.

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Mindfulness at Work
lesson

Digital collaboration. Big data. Smartphones. Working remotely. One more meeting. The always-connected workforce… Modern working life is intense. Knowledge workers work long hours and […]

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Building Resilience
lesson / 45m

Equip yourself with the essential skills to navigate life’s challenges and bounce back stronger with our empowering online course, “Building Resilience.” Designed for individuals […]

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Building Emotional Intelligence
lesson / 45m

Emotional intelligence helps us to know ourselves better and develop meaningful and constructive relationships with others. The topic allows us to improve our understanding […]

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How To Be More Confident
lesson / 45m

Transform your self-belief and unleash your full potential with our empowering online course, “How to Be More Confident.” Designed for individuals seeking to boost […]

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How To Be More Influential
lesson / 45m

We’ve all felt powerless in the face of the circumstances in front of us, but that doesn’t mean that you need to be resigned […]

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Manage Stress and Thrive Under Pressure
lesson / 45m

In this course, we will start by discussing where stress originates. We’ll detail the physiological processes and hormones which cause a “fight-or-flight” response when […]

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Mastering Online Presentations
lesson

Welcome to this lesson on giving amazing online presentations, presented by Bespoke Communications’ Camilla Long and Sarah Travers. By the end of your learning […]

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Change – What Are We Afraid Of?
lesson / 15m

Welcome to the first session on managing change. Change can be emotional; it can upset our balance and disrupt our lives. One of the […]

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The Power of Support
lesson / 15m

Coping with change can feel isolating and lonely. Seeking support demonstrates self-awareness and strength. Research shows that having an active support network can contribute […]

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Taking Control
lesson / 15m

Deciding to shift our mindset is a giant step that helps us to accept and reframe change. This module will help you to learn […]

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Managing Our Thoughts And Feelings Around Change
lesson / 15m

It’s important to accept that change happens, it can’t be stopped. With some helpful steps, we can learn to process our thoughts and consequently […]

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Reframing Change
lesson / 15m

Making a decision to shift our mindset is a giant step that helps us to accept and reframe change. This module will examine ways […]

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The Model Maze
lesson / 15m

Change can be hard to understand and process. Having an expert view of how we may be feeling or why we’re behaving in a […]

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Promoting Positive Attendance
lesson

This module is all about promoting positive attendance at work and managing sickness absence. The module uses real life observable examples to give a […]

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Developing People in the Workplace
lesson

Welcome to Developing People in the Workplace. We’re going to look at the importance of promoting personal development, and the role that you as a […]

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Developing and Leading Teams to Achieve Goals
lesson

The aim of this module is to enhance your ability in developing and leading teams to achieve organisational goals. You’ll look at goals and objectives from both […]

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Introduction to Social Prescribing
lesson / 20m

This lesson will introduce you to social prescribing. What it is? Who can benefit from it and how it works from people it has directly […]

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OTS Experience: Empowering Women Leaders
lesson / 2h 59m

More than Content: Enable your Organisation to develop and improve understanding on how a diverse workforce & female empowerment can be a goal in […]

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How to Get the Best From Introverts and Extroverts
lesson / 15m

Welcome to Audio Learning from Assemble You. Swiss psychologist Carl Jung introduced the concept of introversion and extraversion in 1921. His theory supposes that […]

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Moving from Manager to Leader
lesson / 15m

Welcome to Audio Learning from Assemble You. “Managers light a fire under people; leaders light a fire in people.” Those are the words of […]

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Using and Managing Passwords
lesson / 15m

Welcome to Audio Learning from Assemble You. Today we are discussing using and managing passwords. Your house often contains the most valuable possessions you […]

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Introduction to Social Engineering
lesson / 15m

Welcome to Audio Learning from Assemble You. In his book How to Hack a Human: Cybersecurity for the Mind, security expert Raef Meeuwisse defines […]

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Introduction to Malware
lesson / 15m

Welcome to Audio Learning from Assemble You. Malware is a portmanteau, a combination of the words – “malicious” and “software.” It’s malicious software that […]

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Cultural Awareness
lesson / 15m

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss cultural awareness, and discover how being culturally aware enables us to communicate […]

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Banter and Bullying
lesson / 15m

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss banter and bullying. We’ll pin down the definitions before highlighting the line […]

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Unconscious and Implicit Bias and Microaggressions
lesson / 15m

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss unconscious and implicit bias. We’ll learn what these terms mean, how they […]

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The Meaning of Equality, Diversity, and Inclusion
lesson / 15m

Welcome to Audio Learning from Assemble You. In this track, you’ll improve your understanding of equality, diversity, and inclusion. You’ll identify areas in which […]

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Common Types of Attack
lesson / 15m

Welcome to Audio Learning from Assemble You. Hackers conduct cyber attacks to steal information, sabotage one or more systems, or bring down a working […]

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How to Develop a High Performing Team Culture
lesson / 15m

Welcome to Audio Learning from Assemble You. “…culture isn’t just one aspect of the game; it is the game. In the end, an organization […]

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Spotting Talent in Your Team
lesson / 15m

Welcome to Audio Learning from Assemble You. Have you ever had a new employee who looks perfect on paper but whose performance is poor […]

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Exit Interviews
lesson / 15m

Welcome to Audio Learning from Assemble You. When approached by a recruiter for a job with a competitor who promised him more interesting and […]

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Performance Management
lesson / 15m

Welcome to Audio Learning from Assemble You. The mere mention of the words ‘performance management’ can elicit a shudder. Those words trigger uncomfortable thoughts […]

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Managing Conflict in Your Team
lesson / 15m

Welcome to Audio Learning from Assemble You. A 2008 survey by CPP Global found that 85% of both individual contributors and leaders agreed they […]

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Inclusive Leadership
lesson / 15m

Welcome to Audio Learning from Assemble You. Building inclusive leadership skills is a critical component of being a great business leader and inspiring the […]

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Motivating Your Team
lesson / 15m

Welcome to Audio Learning from Assemble You. By the end of this audio track, you will have learned about different motivation techniques and how […]

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Leading with Empathy
lesson / 15m

Welcome to Audio Learning from Assemble You. The lesson underscores the crucial role empathy plays not just in achieving business goals but in genuinely […]

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Inspirational Leadership
lesson / 15m

Welcome to Audio Learning from Assemble You. The ability to inspire is an essential part of being a leader. In this lesson, we are […]

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Influence and Impact: How to affect those around you
lesson / 15m

Welcome to Audio Learning from Assemble You. In this lesson, we will look at a critical requirement for business success – the ability to […]

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Speaking with Authority
lesson / 15m

Welcome to Audio Learning from Assemble You. In this lesson, we look at why being able to speak with authority is so integral for […]

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Agile Leadership
lesson / 15m

Welcome to Audio Learning from Assemble You. This lesson will take a deep dive into agile leadership, what it means, how it works, and […]

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Courageous Leadership
lesson / 15m

Welcome to Audio Learning from Assemble You. Being a courageous leader demands facing challenging situations with honesty and compassion. Being willing to seek out […]

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Transformational Leadership
lesson / 15m

Welcome to Audio Learning from Assemble You. In this recording, you will gain an understanding of what transformational leadership is, what it requires to […]

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Why Diverse Businesses are Winning
lesson / 15m

Welcome to Audio Learning from Assemble You. In this lesson, we will be examining why more diverse businesses outperform less diverse competitors. We’ll advise […]

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When to Protect Your Team
lesson / 15m

Welcome to Audio Learning from Assemble You. In this lesson, we will discuss the importance of protecting your team, when you should do it […]

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Communication and Collaboration
lesson / 15m

Welcome to Audio Learning from Assemble You. Communication and collaboration have simple definitions, but they’re notoriously complex skills to master. They are not just […]

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Coaching and Mentoring
lesson / 15m

Welcome to Audio Learning from Assemble You. Everyone has their own image of a good leader. Some believe that leadership is about commanding respect […]

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Manage Procrastination, and Boss Your Day
lesson / 15m

Welcome to Audio Learning from Assemble You. It’s time to get stuff done! If you want to make the most of your time to […]

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Digital Wellbeing
lesson / 10m

The advent of the smartphone and the rise of portable tech like laptops and tablets, means that we always have technology at the touch […]

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Thinking Creatively
lesson / 10m

When we think of creativity, do you think of the skill of being creative? That’s NOT what this lesson is! Self-care or taking care […]

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Safeguarding for All: Adults Edition
lesson / 20m

This Safeguarding for All learning module, outlines how you can play an important part in helping to prevent the abuse and neglect of adults […]

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Safeguarding for All: Childrens Edition
lesson / 20m

Keeping children safe is everyone’s responsibility. This module will help all of us play our part in protecting children from abuse, neglect and exploitation. […]

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Allyship in Practice: Managers
lesson / 20m

Any challenge to bias or discrimination will help to send a strong message of what is OK and what isn’t. However, a challenge made […]

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Allyship in Practice: Team Members
lesson / 15m

Any challenge to bias or discrimination will help to send a strong message of what is OK and what isn’t. However, a challenge made […]

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Do I Belong?: Exploring Imposter Syndrome
lesson / 15m

Imposter syndrome; we’ve all been there. Everyone seems to have much more faith in your abilities than you do – what happens when they […]

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PUWER in the Workplace
lesson / 30m

Employers have general duties to look after the health, safety and welfare of their employees and others who may be affected by what the […]

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Smart Revision: LOLER in the Workplace
lesson / 30m

Smart Revision is designed to test your knowledge in less than 10 minutes. It gives you pointed areas you need to review & allows […]

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LOLER in the Workplace
lesson / 30m

Accidents and fatalities involving lifting equipment in the workplace still happen. As a business or organisation involved in lifting operations and working with lifting […]

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Smart Revision: Electrical Safety in the workplace
lesson / 30m

In this Smart Revision version, you’ll receive pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending […]

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Electrical Safety in the workplace
lesson / 30m

This lesson is designed for managers and supervisors, especially for those with responsibility for building maintenance, and for anyone with general responsibilities for health […]

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Paternity Leave and Pay
lesson / 10m

Preparing for the arrival of a baby or child is an exciting, life-changing transition. As an expectant father you will have many decisions to […]

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Shared Leave and Pay
lesson / 20m

Preparing for the arrival of a new baby or child is an exciting and life changing moment, and planning your time off accordingly can […]

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Court Skills for Adult Social Workers
lesson / 45m

Since 2019, Adult Social Care workers have been attending court more and more. This lesson is designed to support those who need to attend […]

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Hybrid Working
lesson / 15m

The shift to Hybrid working is rapidly increasing around the world. The need to strike the ideal balance in our work life and home […]

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Individual Effective Connections
lesson / 11m

In this module about Individual Effective Connections we will cover three topics. These are: what stakeholders are the Stakeholder Prioritisation Matrix stakeholder engagement.

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Cross Functional Working Teams
lesson / 15m

Welcome to this course about Cross Functional Working Teams. Over the course of this module, you will learn what Cross Functional Working Teams are, […]

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Become More Self-Reliant
lesson / 10m

Welcome! This lesson will share the benefits of becoming more self-reliant and show you how to build your own self-reliance.

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Networking for Your Future
lesson / 15m

Welcome! This lesson will equip you with the knowledge and skills you need to start networking for your future. It will focus on the […]

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Adoptive Leave & Pay
lesson / 13m

Preparing to welcome a child through adoption or surrogacy is a life-changing transition and taking time off to care for and bond with your […]

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Team Types and Your Role as a Leader
lesson / 15m

As a leader of a team, your role is to bring individuals together, inspire and support them, making sure that they function well alone […]

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Creating a Team Vision
lesson / 20m

In this lesson learners will find out how to develop a vision that sets clear direction for the team, and the benefits it brings […]

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Supporting the Teams Wellbeing
lesson / 20m

Workplace wellness is more important than ever before. Here leaders will discover how to promote the wellbeing of their team as well as their […]

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Delegation
lesson / 20m

There’s more to delegation than assigning tasks to others. Here, learners will find out about the when, who, how and what of delegation so […]

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The Benefits of Great Feedback
lesson / 20m

This lesson’s got everything leaders need to know about how to use and give great feedback that will benefit the individual, the team and […]

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Difficult conversations
lesson / 20m

In this lesson learners will explore how leaders and their teams can approach difficult conversations with each other in a constructive way. Every leader […]

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Welcome to Digital Leadership
lesson / 5m

Find out what digital leadership means in this short introductory module. Explore why it’s a must-have for organisations in a fast-changing digital world and […]

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Handling Interruptions and Distractions
lesson / 15m

From the ping of yet another ‘urgent’ email landing in your inbox to colleagues dropping by for a chat, interruptions and distractions are an […]

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Planning and Running Effective Meetings
lesson / 15m

At worst, meetings can feel like a waste of everyone’s time. At best, attendees feel energised about what’s been accomplished and what’s coming next. […]

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Delegation for New Leaders
lesson / 15m

Delegation can be uncomfortable when you’re used to being delegated to. By understanding why it’s important for you and your team’s success and discovering […]

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Prioritisation for New Leaders
lesson / 15m

It’s likely you will have some experience with prioritising your own workload. Now you’re a leader, you will be responsible for the overall outputs […]

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Managing Time
lesson / 20m

Once you’ve settled down in role, and you have a full understanding of what the team does and what they have on their plate […]

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Workload Planning for New Leaders
lesson / 20m

Once you’ve settled down in role, and you have a full understanding of what the team does and what they have on their plate […]

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Understanding Your New Team and Their Workload
lesson / 20m

When you’re put in charge of an existing team with projects underway and ways of working in place, you need to get to grips […]

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Menopause: Starting the Conversation
lesson / 15m

Let’s face it; for years, menopause was a taboo subject, one that was not talked about and ignored, even though it’s a transition that […]

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Micro-behaviours
lesson / 19m

Microaggressions are the everyday, often unintentional comments and actions that communicate to people that they are different and don’t belong. Although ‘micro’, these moments […]

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Online Safeguarding
lesson / 45m

Connecting with other people via the internet is a bigger part of our lives than ever before and it brings many benefits, but it also […]

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Smart Revision: Office Safety
lesson / 33m

In this Smart Revision, you’ll receieve pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

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Stepping up to Leadership
lesson / 15m

So, you’re stepping into your first leadership role? Congratulations! This is an exciting time in your career, and it’s fantastic that your hard work […]

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Smart Revision: Anti bribery and corruption
lesson / 45m

This anti bribery and corruption module presents a learner with four cases of potential bribery and corruption. The content allows scrutiny of the evidence […]

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Skills for Leadership
lesson / 10m

So what does it take to become a great leader? There’s no one-size-fits-all answer, but there are essential skills that all leaders need to […]

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Personal Branding
lesson / 10m

What’s your story? Building a personal brand is all about how you promote your identity. And in today’s digital world, there are lots of […]

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Creating person specifications and job descriptions
lesson / 10m

An accurate Job Description (JD) and Person Specification (PS) are essential components of a hiring manager’s toolkit when it comes to appealing to and […]

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Writing a Job Advertisement
lesson / 10m

When it comes to recruitment, you want to choose between as many good candidates as possible, rather than hiring the only candidate who applied […]

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Writing an application form
lesson / 10m

The job advert that you carefully crafted in Module 3: Writing a job advert is ready to go! A great advert prompts eager applicants […]

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Successful HR Planning
lesson / 10m

Having the right people with the right skills, in the right roles, at the right time is vital to every organisation’s productivity and performance. […]

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Training and Development
lesson / 20m

As a leader, you’re responsible for ensuring your team members not only have the resources to perform to the best of their ability, but […]

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Microsoft Projects for Beginners 2016
lesson

Work smarter, not harder. Microsoft Project is a feature-rich tool that will help a project manager plan, track, and control a project and facilitate […]

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Metrics for Managers Lesson 10 Error Rate and Goodwill
lesson / 6m

In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]

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Consumer Duty
lesson / 38m

Welcome to this module on the FCA’s Consumer Duty. It should take you around 30-40 minutes to complete, including a short test at the […]

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Contract Certainty
lesson / 29m

This module is intended to explain to employees of insurance brokers what Contract Certainty is, why it is necessary, and how to achieve it.  […]

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Fire Warden Training
lesson / 40m

It’s no doubt that it’s tempting to view this module simply as a matter of meeting legal requirements. But the reality is, the role […]

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Using Teamwork to Boost Performance
lesson / 20m

The whole is greater than the sum of its parts… this lesson helps leaders explore the power of strong teamwork to get more done, […]

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Diversity, Inclusion and Belonging
lesson

Come with us as we take an honest look at the issues surrounding diversity, equality, inclusion and belonging. We’ll answer some of the questions […]

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Becoming a Digital Leader
lesson / 5m

Discover the key characteristics and qualities of a digital leader and the role they play in driving success within an organisation. Reflect and assess […]

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Web Design
lesson / 10m

During this short module, we’ll be teaching you all about what it really takes to be successful when designing a website.

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Marketing Budget
lesson / 20m

Welcome! In this brief module, you will learn about marketing budgeting: what it involves and how it contributes to an effective strategy. The course […]

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Email Marketing
lesson / 20m

Welcome! Today, we will be looking into how email can be used as an effective marketing tool. If you don’t know much at all […]

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SEO
lesson / 20m

Welcome! In this brief module, we’ll take you through the essentials of SEO: what it means and how it can boost your brand. The […]

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Welcome to Video Advertising
lesson / 20m

Welcome! In this brief module, you will learn about video advertising: what it entails, ways to use it and how to benefit from it. […]

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Direct Marketing
lesson / 20m

This course on direct marketing. This course will: introduce you to direct marketing explain how a business uses direct marketing give you top tips on […]

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Content Marketing
lesson / 20m

This course on content marketing. By the end of this course, you will understand: the basics of content marketing how to identify an appropriate […]

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Oral Health
lesson / 45m

Continuing our commitment of Care Certificate, we’ve created Oral Health. People with learning disabilities, cognitive impairment and other disabilities may have similar experiences of […]

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Anaphylaxis Awareness (Food Safety Edition)
lesson / 40m

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

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Anaphylaxis Awareness (Care Edition)
lesson / 35m

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

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Latest Collection

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Anti-Corruption and Other Financial Crimes icon

Anti-Corruption and Other Financial Crimes

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Micro 120710 – Decision Moment: Giving and Receiving Business Gifts and Entertainment
lesson / 5m

Giving and Receiving Business Gifts and Entertainment provides guidance on appropriately handling business courtesies. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]

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Latest Adaptive

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FCM315 (150570) – Responsible Mineral Sourcing
adaptive / 5m

The Financial Crimes Modular Course presents essential information that employees at every level of an organization need to know in order to help detect, […]

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FCM313 (150570) – SOX Internal Controls and Financial Reporting
adaptive / 5m

The Financial Crimes Modular Course presents essential information that employees at every level of an organization need to know in order to help detect, […]

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FCM310 (150570) – Human Trafficking Prevention
adaptive / 5m

The Financial Crimes Modular Course presents essential information that employees at every level of an organization need to know in order to help detect, […]

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FCM308 (150570) – Internal Investigations
adaptive / 5m

The Financial Crimes Modular Course presents essential information that employees at every level of an organization need to know in order to help detect, […]

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FCM307 (150570) – Recognizing and Preventing Fraud
adaptive / 5m

The Financial Crimes Modular Course presents essential information that employees at every level of an organization need to know in order to help detect, […]

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FCM305 (150570) – Economic Sanctions
adaptive / 5m

The Financial Crimes Modular Course presents essential information that employees at every level of an organization need to know in order to help detect, […]

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FCM304 (150570) – Anti-Money Laundering and Combating Terrorist Financing
adaptive / 5m

The Financial Crimes Modular Course presents essential information that employees at every level of an organization need to know in order to help detect, […]

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COC332 (150650) – Preventing Workplace Violence – CA Edition
adaptive / 10m

The Modular Code Course presents essential information that employees at every level of your organization need to know in order to comply with your […]

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COC331 (150650) – Appropriately Using Generative AI
adaptive / 5m

The Modular Code Course presents essential information that employees at every level of your organization need to know in order to comply with your […]

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160058 – Effective Business Communication
adaptive / 25m

Effective Business Communication covers guidelines and best practices employees can use to communicate effectively in the workplace.   Employees will identify the best modes […]

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160215 – Promoting Diversity, Equity, Inclusion, and Belonging
adaptive / 25m

Promoting Diversity, Equity, Inclusion, and Belonging empowers employees to facilitate a workplace where everyone feels respected, valued, supported, and well-positioned to succeed. The course […]

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100103 – Preventing Workplace Violence – CA Edition
adaptive / 15m

Preventing Workplace Violence – CA Edition empowers employees to be able to recognize, speak up about, and respond to workplace violence. This course is […]

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COC330 (150650) – Navigating International Trade
adaptive / 5m

The Modular Code Course presents essential information that employees at every level of your organization need to know in order to comply with your […]

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161125 – Intelligent Recertification – Anti-Money Laundering and Combating Terrorist Financing
adaptive / 10m

Intelligent Recertification flips the traditional course construct on its head.   This approach gives learners who had foundational training in prior years exactly the […]

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160273 – Navigating Conflicts of Interest
adaptive / 25m

Navigating Conflicts of Interest provides learners with guidelines for how to recognize and address real, apparent, and potential conflicts of interest.   The course […]

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160299 – Upholding Our Code: Manufacturing and Industrial Edition
adaptive / 25m

Upholding Our Code: Manufacturing and Industrial Edition introduces learners to major areas of most organizations’ Code and outlines shared values that should influence employees’ […]

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160239 – Upholding Our Code
adaptive / 30m

Upholding Our Code introduces learners to major areas of most organizations’ Code and outlines shared values that should influence employees’ everyday actions and decisions. […]

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160206 – Anti-Bribery and Anti-Corruption: UK Edition – Facilitation Payments Prohibited
adaptive / 25m

Anti-Bribery and Anti-Corruption shines a light on conducting legal and ethical business, free from corrupt practices.   Learners receive guidance on which types of […]

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160205 – Anti-Bribery and Anti-Corruption: FCPA Edition – Facilitation Payments Allowed
adaptive / 25m

Anti-Bribery and Anti-Corruption shines a light on conducting legal and ethical business, free from corrupt practices.   Learners receive guidance on which types of […]

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160204 – Anti-Bribery and Anti-Corruption: FCPA Edition – Facilitation Payments Prohibited
adaptive / 25m

Anti-Bribery and Anti-Corruption shines a light on conducting legal and ethical business, free from corrupt practices.   Learners receive guidance on which types of […]

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160203 – Anti-Bribery and Anti-Corruption: 3rd Party Global Edition – Facilitation Payments Prohibited
adaptive / 25m

Anti-Bribery and Anti-Corruption shines a light on conducting legal and ethical business, free from corrupt practices.   Learners receive guidance on which types of […]

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160202 – Anti-Bribery and Anti-Corruption: Global Edition – Facilitation Payments Allowed
adaptive / 25m

Anti-Bribery and Anti-Corruption shines a light on conducting legal and ethical business, free from corrupt practices.   Learners receive guidance on which types of […]

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160201 – Anti-Bribery and Anti-Corruption: Global Edition – Facilitation Payments Prohibited
adaptive / 25m

Anti-Bribery and Anti-Corruption shines a light on conducting legal and ethical business, free from corrupt practices.   Learners receive guidance on which types of […]

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160055 – Anti-Discrimination
adaptive / 25m

Anti-Discrimination teaches employees how to recognize and prevent discriminatory workplace behavior.   The course outlines what workplace discrimination is and various ways it can […]

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Latest AI Conversations

Conversation 6: Managing Poor Performance
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You are concerned about the recent performance of a member of your team. They have been delayed on every deliverable to a client and […]

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Conversation 5: Delegating Customer Service Tasks
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You manage a customer service representative who has been in the role for just over a year. You need to delegate a task to […]

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Conversation 4: Getting A Project Back On Schedule
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You manage a newly promoted project manager who has been working on a project for three months. The project schedule has been delayed by […]

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Conversation 3: Goal Setting With The GROW Coaching Model
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You manage a team member who believes they are ready for a promotion but you don’t agree. You believe they have a number of […]

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Conversation 2: Managing A Disengaged Member of Your Virtual Team
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Your organisation has recently moved to a remote working environment. A team member of yours is producing quality work, but their communication became noticeably […]

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Conversation 1: Managing Resistance to Hybrid Work Requirements
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Your organisation wants to introduce a hybrid work requirement that includes one or more days in the office. A member of your team is […]

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LifeSkills by Learning Pool

Why wasn’t I taught this in school?

Introducing LifeSkills by Learning Pool, here to answer the key questions that aren’t typically taught in schools.

Find out more about Life skills