Safe working environment
Short learning experience on how everyone can manage a better work-life balance. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
A short, high-level video that explains what accommodations are and how things like neurodiversity, physical conditions (e.g., deafness, blindness, and low vision) and mental […]
Business Courtesies offers instruction on giving and accepting appropriate gifts and entertainment. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Short, high-level video introducing learners to the importance of records management. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]
Short, high-level video on promoting workplace safety. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an efficient, targeted, […]
Incident Response provides instruction on reporting and communicating cybersecurity incidents. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]
A short, high-level video on appropriate behavior around politics in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Responsible Mineral Sourcing covers conducting due diligence and identifying red flags to help keep conflict minerals out of organizational products, processes, and supply chains. […]
A short, high-level video on creating and contributing to a work environment that promotes psychological safety. Learning Pool’s Micro Library allows organizations to reinforce […]
HCPs – Providing Appropriate Items and Meals focuses on ensuring that any items or meals provided to HCPs comply with organizational policy and the […]
A short, high-level video on reasonable workplace accommodations using the example of religious accommodation. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
Working Safely With Hazardous Materials covers how employees can keep themselves, each other, and the workplace safe when working with hazardous materials (hazmat). Learning […]
Bloodborne Pathogens – Recognizing Exposure Risk covers some common exposure risks for bloodborne pathogens and how to recognize them in the work environment. Learning […]
Managing a Safe Work Environment covers specific managerial responsibilities when it comes to fostering a physically and psychologically safe workplace. Learning Pool’s Micro Library […]
Hazardous Materials – Spills covers how to respond to spillage of hazardous materials in the workplace, including incidental and emergency spills. Learning Pool’s Micro […]
Active Shooter Preparedness covers ways to be prepared for and prevent active shooter situations, including recognizing warning signs associated with potential violent behavior. Learning […]
Workplace Safety covers the importance of both physical and psychological safety in the workplace and how employees can promote workplace safety in their day-to-day […]
Escalating Concerns provides instruction on recognizing situations that should be escalated and the best practices for doing so. Learning Pool’s Micro Library allows organizations […]
Recognizing Signs of Workplace Substance Abuse covers common red flags that might be associated with substance abuse in the workplace. Learning Pool’s Micro Library […]
Harassment Prevention in the workplace
A short, high-level video focusing on recognizing and preventing harassment based on religious beliefs. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
A short, high-level video on recognizing and preventing harassment and improper conduct based on religion and national origin. Learning Pool’s Micro Library allows […]
This short, high-level video empowers employees to raise concerns about harassment or discrimination that they witness, suspect, or learn about without fear of retribution […]
This short, high-level video details some ways that bullying can occur and emphasizes the importance of creating a work environment free from bullying and […]
A short, high-level video around recognizing and avoiding harassment based on less visible and obvious disabilities, including mental illness and depression. Learning Pool’s Micro […]
Workplace Harassment focuses on recognizing, preventing, and reporting harassment and improper conduct. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Elevator pitch themed microlearning on what constitutes unwelcome conduct. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]
Elevator pitch themed microlearning on how jokes and offhand remarks can constitute workplace harassment. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
Elevator pitch themed microlearning on distinguishing between sexual harassment and common courtesies. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Elevator pitch themed microlearning highlighting that harassers don’t fit a stereotype, and anyone can engage in workplace harassment. Learning Pool’s Micro Library allows organizations […]
A short, high-level video on what workplace harassment is, how it might happen, and the importance of preventing and reporting it. Learning Pool’s Micro […]
A short, high-level video on workplace respect, both in the physical workplace and in remote working environments. Learning Pool’s Micro Library allows organizations to […]
A short, high-level video on distinguishing between harassment and common courtesies at work. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
A short, high-level video on recognizing and preventing racial harassment in the workplace, specifically harassment or discrimination based on hair style or texture. Learning […]
A short, high-level video on ways harassment can happen outside of the workplace, including after business hours and online. Learning Pool’s Micro Library allows […]
A short, high-level video on recognizing and preventing harassment based on disability in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance […]
A short, high-level video on preventing harassment based on age. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]
A short, high-level video on the importance of reporting workplace harassment. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]
A short, high-level video on common ways gender- and sex-based harassment might occur. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
A short, high-level video that highlights how to avoid discrimination when managing employees. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
A short, high-level video that highlights the various ways in which workplace harassment might occur. Learning Pool’s Micro Library allows organizations to reinforce compliance […]
A short, high-level video focusing on recognizing and preventing harassment based on sexual orientation. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
Diversity and Equity
Short learning experience on how everyone has a role to play in fostering diversity, equity, inclusion, and belonging. Learning Pool’s Micro Library allows organizations […]
A short, high-level video on promoting religious and cultural respect in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
A short, high-level video on what microaggressions are and how they can negatively impact the workplace. Learning Pool’s Micro Library allows organizations to reinforce […]
Bystander Intervention empowers employees to intervene in and report harassment and improper conduct they witness or learn about. Learning Pool’s Micro Library allows organizations […]
Unconscious Bias offers guidance on recognizing and not allowing preconceived notions to inform business decisions and interactions. Learning Pool’s Micro Library allows organizations to […]
Short, high-level video on promoting diversity, equity, and inclusion in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Elevator pitch themed microlearning on preventing harassment and discrimination based on actual or perceived sexual orientation. Learning Pool’s Micro Library allows organizations to reinforce […]
In this short diversity and inclusion offering, employees must help a manager decide which employees should be chosen to deliver a presentation to a […]
This short, high-level training explains what microaggressions are and how they can impact an organization’s work culture. The offering provides practical guidance on avoiding […]
A short, high-level video on promoting diversity, equity, and inclusion in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
Immersive, high-level video on recognizing and challenging unconscious biases. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]
A short, high-level video on preventing workplace bullying both at work and in remote work environments. Learning Pool’s Micro Library allows organizations to reinforce […]
A short, high-level video on the importance of fostering a work environment where employees feel comfortable reporting harassment and improper workplace conduct without fear […]
Short visualization exercise on recognizing and navigating a situation that presents an ethical dilemma in the workplace. Learning Pool’s Micro Library allows organizations to […]
Immersive visualization exercise on recognizing and challenging unconscious biases. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]
A short, high-level video that empowers employees to be active bystanders. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]
A short, high-level video on recognizing and appreciating the wide spectrum of ways that people think, learn, and process information. Learning Pool’s Micro Library […]
A short, high-level video introducing learners to the global issue of human trafficking and best practices for detecting and preventing it. Learning Pool’s Micro […]
A short, high-level video that highlights how to create and manage workplace equality. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
Data Protection and Cyber Security
A short, high-level video on protecting intellectual property, data, and confidential information when using generative AI. Learning Pool’s Micro Library allows organizations to […]
A short, high-level video on using artificial intelligence (AI) in a way that isn’t biased or discriminatory—especially around recruiting, hiring, and screening job candidates. […]
A short, high-level video on identifying warning signs associated with information or data security incidents. Learning Pool’s Micro Library allows organizations to reinforce compliance […]
Loose Lips Sink Ships covers best practices for creating and maintaining passwords, using social media, and working remotely. Learning Pool’s Micro Library allows organizations […]
Conflicts of Interest provides instruction on recognizing and appropriately navigating conflicts of interest. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
Reporting and Non-Retaliation empowers employees to report misconduct without fear of retaliation. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Intellectual Property provides guidance on protecting organizational intellectual property and protecting the intellectual property of others. Learning Pool’s Micro Library allows organizations to reinforce […]
Social Media addresses the risks and benefits of social media. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]
Data Privacy provides instruction on protecting employee, customer, and business partners’ data. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Short, high-level video on recognizing and navigating conflicts of interest. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]
Short, high-level video on appropriate electronic communications. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an efficient, targeted, […]
Short, high-level video covering the appropriate use of company assets. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]
Protecting Data covers procedures and best practices for keeping data secure. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]
Password Management offers guidance for creating strong passwords and managing them appropriately. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Types of Cybersecurity Breaches offers instruction on recognizing various types of cybersecurity attacks. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
Reeling ‘Em In – Phishing and Social Engineering provides guidance on recognizing and navigating phishing and social engineering attempts. Learning Pool’s Micro Library allows […]
A short, high-level video on appropriate electronic communications. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an efficient, […]
Elevator pitch themed microlearning on understanding and respecting individual data privacy rights. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Elevator pitch themed microlearning on the California Consumer Privacy Act (CCPA) and the right to opt out. Learning Pool’s Micro Library allows organizations to […]
Elevator pitch themed microlearning on what is considered personal information under the California Consumer Privacy Act (CCPA). Learning Pool’s Micro Library allows organizations to […]
A short, high-level video on behaving professionally and respectfully on social media. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
A short, high-level video on the importance of cybersecurity. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]
A short, high-level video on using electronic communications responsibly, securely, and in accordance with organizational policy and the law. Learning Pool’s Micro Library allows […]
A short, high-level video that highlights what phishing is and how it can impact you. Learning Pool’s Micro Library allows organizations to reinforce compliance […]
A short, high-level video that highlights how to use generative AI (such as ChatGPT) appropriately. Learning Pool’s Micro Library allows organizations to reinforce compliance […]
Short learning experience on how employees can protect intellectual property rights. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]
Oh, the Places You and Your Company-Issued Device Will Go addresses computer security best practices when traveling. Learning Pool’s Micro Library allows organizations to […]
Expect the Unexpected focuses on responding to cybersecurity incidents and following your organization’s incident response plan. Learning Pool’s Micro Library allows organizations to reinforce […]
Corruption and Working with third parties
Giving and Receiving Business Gifts and Entertainment provides guidance on appropriately handling business courtesies. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
A short, high-level video that explains what insider threats are, distinguishes between accidental insiders and malicious insiders, and identifies some common warning signs associated […]
A short, high-level video on how to communicate professionally, respectfully, and impactfully at work. Learning Pool’s Micro Library allows organizations to reinforce compliance […]
A short, high-level video on ways to help prevent fraud and recognize red flags associated with it. Learning Pool’s Micro Library allows organizations to […]
A short, high-level video that outlines what ESG is and steps that many organizations are taking to uphold their commitment to ESG. Learning […]
Short, high-level video on navigating COVID-19 workplace changes.
Short, high-level video on COVID-19’s impact on giving and receiving business courtesies.
Insider Trading offers instruction on preventing insider trading and misuse of material, nonpublic information. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
Competition and Antitrust focuses on competing fairly and avoiding unfair and unlawful business practices. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
Ethical Conduct provides best practices for acting with integrity in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Short, high-level video on appropriately handling gifts and entertainment. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]
Short, high-level video on the legal and ethical responsibilities around detecting, preventing, and reporting financial crimes. Learning Pool’s Micro Library allows organizations to reinforce […]
A short, high-level video covering what it means to engage in ethical behavior and why it’s crucial for employees and an organization as a […]
A short, high-level video introducing learners to the importance of anti-money laundering. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]
Insider Threat Awareness focuses on recognizing and protecting against various types of insider threats. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]
Elevator pitch themed microlearning on recognizing and avoiding conflicts of interests that can arise from hiring or working with family members or friends. Learning […]
A short, high-level video on dealing fairly when it comes to business relationships, agreements, and interactions. Learning Pool’s Micro Library allows organizations to reinforce […]
A short, high-level video on recognizing and navigating conflicts of interest. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]
A short, high-level video on avoiding insider trading. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an efficient, […]
A short, high-level video on complying with international trade regulations and organizational policies. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
A short, high-level video on what anti-corruption is and its impact. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]
Insider Trading – Protecting MNPI covers how to appropriately handle material, nonpublic information (MNPI) and avoid insider trading. Learning Pool’s Micro Library allows organizations […]
Introduction to International Trade covers distinguishing between imports and exports. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]
A short, high-level video focusing on appropriate business courtesies during the holiday season. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]
Understanding Fraud, Waste and Abuse (FWA) covers what fraud, waste, and abuse are in the healthcare context and how to recognize fraudulent, wasteful, or […]
Recognizing Business Records covers record and information management and how to recognize common types of business records. Learning Pool’s Micro Library allows organizations to […]
A short, high-level video covering the additional risks of working with third parties and how to mitigate them. Learning Pool’s Micro Library allows organizations […]
Acting With Integrity covers ethical decision-making and how to recognize red flags around unethical behavior. Learning Pool’s Micro Library allows organizations to reinforce compliance […]
More Than a Feeling – Anti-Corruption and Reporting empowers employees to report suspected anti-corruption violations. Learning Pool’s Micro Library allows organizations to reinforce […]
Show Me the Money – Anti-Corruption and Facilitation Payments (Allowed) focuses on making legal and ethical payments. Learning Pool’s Micro Library allows organizations to […]
Show Me the Money: Anti-Corruption and Facilitation Payments (Prohibited) focuses on making legal and ethical payments and avoiding facilitation payments. Learning Pool’s Micro Library […]
Third Party’s a Charm – Anti-Corruption and Working With Third Parties offers instruction on legal and ethical third-party relationships. Learning Pool’s Micro Library allows […]
Microsoft Office TikTok-Style Training AssembleYou
Microsoft Office TikTok-Style Training AssembleYou
This collection of Microsoft Office training resources from Assemble You, provides just-in-time support for Microsoft Office through mobile-ready, expert-led portrait videos.
This is not a lesson, this is an explainer video on how this collection works.
This lesson explores the feature that simplifies dataset summarisation. Subtotals enable you to calculate and display total values for different groups within a dataset. […]
Before sharing your Excel spreadsheets with others, it’s crucial to check for potential issues and ensure accessibility for all users. In this lesson, we’ll […]
If you’ve ever wondered how to enhance your data visualisation skills and make meaningful insights at a glance, this one’s for you. In this […]
If you’ve ever found yourself grappling with messy datasets or are new to the Power Query, this lesson is for you. In this lesson, […]
Ready for the second part of Cleaning Data in Excel with Power Query? In this lesson, we’re transforming our unruly dataset for easy, organised […]
Welcome to the final instalment of our three-part series on Cleaning Data in Excel with Power Query. In this lesson, we’ll briefly revisit the […]
In this lesson, we tackle the challenge of identifying data in a list using the IF function with a partial match. Imagine you’re a […]
Imagine having a dynamic and colour-coded dashboard at your fingertips, effortlessly keeping track of invoice statuses – it’s a game-changer! In this lesson, we’ll […]
Streamlining your bulk email-sending process has never been easier. Say goodbye to the complexities of VBA coding and programming as we guide you through […]
Whether you’re tracking workouts or managing tasks, checkboxes offer a visual record and keep things organised. Discover the power of TRUE and FALSE outputs […]
If you’ve ever needed to determine the end date of a project based on workdays (excluding weekends and holidays), this is the lesson for […]
Imagine a scenario where your work week is not the conventional Monday to Friday and you want to estimate project durations based on this […]
Whether you’re new to Word or just looking to enhance your skills, this lesson guides you through creating a customised Table of Figures in […]
Ready to level up your Excel game? This lesson will enhance your efficiency by automating invoice reminders using VBA to create a customised message […]
Are you ready to transform your Excel game? In this lesson, we’ll guide you through four essential efficiency tips that might just revolutionise how […]
Have you ever wondered how to perform data aggregations effortlessly within a single formula? GroupBy is your answer! We’ll cover the essential components of […]
This lesson shares essential tips to enhance your email searching skills. Understanding the search scope is crucial; you can search within the current mailbox, […]
If you’ve ever felt overwhelmed by the intricacies of PowerPoint, then understanding the Slide Master is a game-changer. We’ll guide you through the creation […]
This lesson focuses on harnessing the power of Copilot within PowerPoint. It covers the recent expansion of Copilot accessibility, the Designer feature, and a […]
Are you prepping a presentation that demands a stunning introduction? Look no further! In this lesson, we show you how to add a blur […]
We all know scrolling through lengthy documents to find specific information is a chore. The solution? An index is the unsung hero at the […]
If you find yourself grappling with the tedious task of manually formatting headings in your documents, this lesson is your game-changer. This lesson will […]
Discover the power of combining Microsoft Forms with PowerPoint to collect real-time responses from your audience and display them directly on your presentation slides. […]
This lesson will explore how to add a personal touch to your presentations. Forget the default themes; let’s infuse some personality into your slides! […]
This lesson explores the features of PowerPoint’s Slide Zoom functionality. Slide Zoom makes your content much more appealing to your audience and enhances their […]
This lesson will guide you through using Morph transitions to craft a visually stunning spotlight effect, allowing you to highlight crucial elements in PowerPoint. […]
Discover the functionality of Outlook’s Search Folders in this lesson. Learn how to create folders with different criteria and make email management efficient. We’ll […]
QuickSteps in Outlook is ideal for personalised and on-the-spot email handling. We’ll explore the often-overlooked QuickSteps group on the Home tab, revealing the power […]
This lesson explores how Outlook Groups, SharePoint, and Microsoft Teams can work together within the Microsoft 365 suite to simplify tasks and boost collaborative […]
Have you ever needed to quickly find data based on two distinct conditions? This one’s for you. Get the most out of Excel’s XLOOKUP […]
Explore advanced data validation techniques, features and Excel’s data validation capabilities in this lesson. While dropdown lists are commonly used to control data entry, […]
If you’ve ever used Microsoft Forms in your Microsoft 365, you know the convenience of collecting responses and exporting them to Excel for analysis. […]
If you’ve ever imported data from the web and found pesky wildcard characters like asterisks messing with your cell contents, this lesson is your […]
A standard VLOOKUP has its limitations. XLOOKUP offers additional search options but fails to provide the desired result. This lesson presents a familar scenario […]
This lesson will support you in performing complex two-way lookups with ease. We’ll explore the mechanics of the two-way lookup using the combination of […]
While VLOOKUP may seem like old news, it remains a powerhouse in data analysis. This lesson focuses on the often misunderstood “approximate match” argument. […]
This lesson is a guide to building a habit tracker using Excel. You can add checkboxes for each day of the week, allowing you […]
Ever wished for the eyedropper tool, commonly found in PowerPoint, to be available in Excel? Well, this one’s for you. This lesson explores the […]
Using the AND function within the conditional formatting rule, we demonstrate how to highlight specific rows where two conditions must be met simultaneously. We’ll […]
This is a guide to making your data bars a precise and powerful tool for effective data communication. Explore the power of data bars […]
This lesson explores how ChatGPT can be used to generate formulas. It emphasises practicality by applying the generated formula to a real-world scenario. It’ll […]
This lesson explores the effective use of ChatGPT to effortlessly create diverse datasets. Learn how to interact with ChatGPT to instruct it to generate […]
Discover the power of data validation and conditional formatting with our comprehensive lesson on creating dynamic dropdown lists in Excel. This lesson will guide […]
If you’ve mastered the basics of Excel and are ready for a challenge, this lesson is your ticket to understanding the powerful LAMBDA function. […]
This lesson explores the fundamental distinction between filtering and conditional formatting. It covers how to hide and reveal data based on your specified criteria. […]
Discover a unique option that adds a touch of magic to your charts. Picture a “pearl chart” created by stacking colourful circles representing data […]
This lesson explores a variety of keyboard shortcuts grouped into categories like navigation, selection, and command execution. Whether you’re a beginner or an experienced […]
This lesson explores how to merge multiple files housed in a designated folder using Power Query. We’ll guide you through the process of transforming […]
If you’re a Microsoft 365 user or use Excel for the web, this lesson is for you – the IMAGE function is exclusive to […]
This lesson shares essential tips and tricks for effectively managing large datasets, focusing specifically on printing. Whether you’re dealing with extensive tables or spreadsheets, […]
Learn to create barcodes using Excel. This lesson will guide you through turning product IDs into barcodes. We’ll introduce you to the Libre Barcode […]
This lesson shows you how to find the closest match to a given number using two methods – one with a helper column and […]
If you’re tired of worrying about unauthorized changes to your Excel spreadsheets, this lesson offers a clever solution that goes beyond the typical hiding […]
Ever found yourself grappling with the challenge of counting or summing cells based on their background fill color in Microsoft Excel? Look no further! […]
In this lesson, we’ll be exploring two dynamic functions that are making waves in the world of data manipulation: TOCOL and TOROW. These functions, […]
In this lesson, we’ll explore various methods for efficiently dividing text across columns in Excel, a common task with different approaches depending on your […]
This lesson explores practical methods for converting data efficiently. We examine the CONVERT function in Excel, demonstrating how simple it is to switch between […]
This lesson will debunk common misconceptions and showcase the potential of Excel tables. Discover the ease of transforming your raw data into a table […]
Ever wondered how to seamlessly integrate a data validation dropdown list with dynamic images in Excel? Look no further! This lesson will guide you […]
This lesson covers data analysis and visualisation and confronts the challenge of deciphering a confusing sales chart. We’ll explore the intricacies of data and […]
This lesson will guide you through creating a dynamic and visually impressive conditional clustered column chart with a moving target line using Microsoft Excel. […]
This lesson examines calculation methods. If terms like AVERAGE function and SUMPRODUCT have left you confused, fear not – our step-by-step guide is here […]
This lesson explains the process of breaking up information contained in a single cell into separate columns using Text to Columns. This technique is […]
This lesson showcases efficient data organisation with WrapRows. It provides insights for both Microsoft 365 users and those on other Excel versions. We’ll address […]
In this lesson, we examine a common practice in Excel that might be holding you back: the SUMIF function. While SUMIF has been a […]
This lesson explores the process of adding a dynamic Search Box to an Excel spreadsheet. Whether you’re managing a vast dataset or something smaller, […]
The Advanced Filter feature provides an alternative to the more commonly used dropdown menus and the FILTER function. This lesson guides you through the […]
While many of us are familiar with the MIN and MAX functions, LARGE and SMALL offer a unique twist to data analysis. This lesson […]
Ever struggled with chaotic data columns? In this lesson, we share a quick Excel hack: skip manual dragging and dropping by using a numbering […]
Unlock the power of Custom Formatting in Excel as we guide you through transforming your data with style. Discover how to add colour, symbols, […]
Ever wondered how to transform numerical values into descriptive text? From accessing the Visual Basic Editor to customising the formula and adapting it for […]
Making an Impact: The Art of Customer Service
Making an Impact: The Art of Customer Service
Customer service is about so much more than the small talk at the till - this collection will help any customer-facing employee refine the art of customer service.
Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]
How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]
We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]
Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]
We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]
Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]
Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]
True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]
In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.
This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]
To truly get behind the principles and practices of customer service, colleagues get to the heart of why great service matters. This module will explore the […]
This module looks at the meaning of customer service and explores the components of customer satisfaction, the difference between service-focused and sales-focused customer roles, […]
AI Conversations: The Managing Performance Collection
AI Conversations: The Managing Performance Collection
AI Conversations is a breakthrough Generative AI capability that allows users to practice workplace conversations with an AI-powered character.
Your organisation wants to introduce a hybrid work requirement that includes one or more days in the office. A member of your team is […]
Your organisation has recently moved to a remote working environment. A team member of yours is producing quality work, but their communication became noticeably […]
You manage a team member who believes they are ready for a promotion but you don’t agree. You believe they have a number of […]
You manage a newly promoted project manager who has been working on a project for three months. The project schedule has been delayed by […]
You manage a customer service representative who has been in the role for just over a year. You need to delegate a task to […]
You are concerned about the recent performance of a member of your team. They have been delayed on every deliverable to a client and […]
Future Human from Liggy Webb & ASSEMBLE YOU
Future Human from Liggy Webb & ASSEMBLE YOU
Future Human is a series of audio lessons focused on helping people develop the transferable skills they need to thrive in the next five years.
This lesson provides actionable tips on how to take the initiative and be more resourceful. This session is part of the insightful Future Human […]
This lesson provides actionable tips on how to become more innovative. This session is part of the insightful Future Human series. An essential aspect […]
This lesson provides practical tips on how to understand and foster resilience. This session is part of the fascinating Future Human series. An essential […]
This lesson provides actionable tips on how to manage your time more effectively. This session is part of the fascinating Future Human series. An […]
This lesson provides actionable tips on how to understand and foster creativity. This session is part of the insightful Future Human series. An essential […]
This lesson provides actionable tips on how to become more flexible. This session is part of the insightful Future Human series. An essential aspect […]
This lesson provides actionable tips on understanding and developing critical thinking skills. This session is part of the insightful Future Human series. An essential […]
This lesson provides actionable tips on how to understand and foster curiosity. This session is part of the insightful Future Human series. An essential […]
This lesson provides actionable tips on how to understand and develop empathy. This session is part of the insightful Future Human series. An essential […]
This lesson provides actionable tips on how to collaborate. This session is part of the insightful Future Human series. A vital aspect of becoming […]
Tuesdays with Bernie Collection
Tuesdays with Bernie Collection
Tuesdays with Bernie episodic series delivers one-part viral marketing techniques, one-part compliance and ethics awareness training, and a generous helping of pure entertainment to encourage employees to do the right thing.
Simon is terrified of telling the boss, Mr Dawson, that his latest deal has to be renegotiated after Brad missed the boycott language on […]
When Bernie discovers that someone he knows is on the US Sanctions list, he launches into an impassioned defence of his friend. But Simon […]
Simon is given a hero’s reception when he asks Compliance for help with a deal he’s working on. Even Bernie, although taken aback, waves […]
Simon is celebrating his new promotion into the Compliance department. While visiting Bernie to break the good news, Simon discovers his new found knowledge […]
New trader Jeff is an advocate of self affirmation and being the best Jeff he can be. However Simon is worried that with all […]
Bernie 2.0 has arrived at the office, and he goes by the name of Clive Mortenson. Simon is jealous of a fancy trip Clive […]
Office conspiracy theorist Leonard has some odd ideas about the world, so many in fact it is hard for anybody to take his theories […]
When Bernie subtly encourages Simon to keep his concerns over a deal he’s working on to himself, suspicions are aroused. Bernie offers to reveal […]
Simon suspects his office crush Lauren may be partaking in illegal Wash Trades. He decides to confront her, but all is not what it […]
Simon is struggling to remain his usual chipper self in his weekly visit to Westgate Prison. Clive has upstaged him in front of Lauren […]
Simon is having a hard time getting the team to be more aware of Money Laundering schemes. After numerous quirky but ineffective campaigns Simon […]
Lauren becomes privy to proprietary information that she may be able to profit from. Simon is sure she will do the right thing… however […]
Simon jumps at the opportunity to put his detective hat on, when he gets a mysterious phone call from an insider with information about […]
Jeff thinks that one of his friend’s businesses could save the company “a tonne of money”, however Simon seems intent on raining on his […]
Clive is on the edge of finalising a big deal! A very big deal! All the I’s are dotted and all the T’s are […]
British Compliance Officer Simon starts his new job in Texas, and is shocked to discover that his old friend Bernie is there as well! […]
Bernie’s newfound fans clamor for a picture, whilst Simon remains unconvinced by his reformed friend. Kara comes to Simon to clarify her trading position, […]
DeMarco, an old “friend” of Bernie’s, is meeting with Trent and his fellow traders. Bernie informs Simon that DeMarco is not somebody who does […]
A charming reporter manipulates Trent into discussing classified details of the company’s latest project. As Simon rushes to tell his boss Sharon to put […]
Trent appears to have a sudden charitable streak, as he prepares for the latest viral video challenge – his sponsors donate money for each […]
Kara has made an innocent mistake regarding a counterparty’s status, but has caused lots of extra work for Francine, who controls the clear-out schedule […]
Trent’s big mouth is getting him into trouble again. He lets slip to a supplier that the timeline for “Phase 2” is being brought […]
Simon sees a fellow employee fall down a flight of stairs, then mysteriously disappear without a trace. Bernie suggests he might be finally losing […]
Sharon is on the war-path after a thermal camera is returned to the office, having been shipped without the correct export license. Simon investigates […]
Simon wakes up to discover the office abandoned and a huge storm approaching… Unfortunately, he isn’t up to speed on the business continuity plan.
Bernie has another chance to make a presentation to the company, and this time he’s determined to make it a success. Trent’s bad behavior […]
Simon is sent to visit Bernie in prison, after the veteran trader is arrested. He takes him some items to trade, and discovers that […]
Simon arrives at the prison to see Bernie and gets unwelcome attention from the guards – he doesn’t know the prison lingo and says […]
Simon shows off the way he got out of an awkward conversation at work, which makes Bernie remember when people have made abrupt exits […]
When Bernie subtly encourages Simon to keep his concerns over a deal he’s working on to himself, suspicions are aroused. Bernie offers to reveal […]
After receiving opera tickets as a gift from a company currently bidding on a deal, Simon turns to Bernie for advice. Soon the whole […]
While still trying to find out why Bernie is behind bars, Simon mentions some irregularities about the deal he’s working on. Bernie points out […]
After spending the previous day planning a big event with Lauren, Simon arrives at the prison in high spirits. However, Bernie quickly serves time […]
Brad likes to brag about all the big deals he’s working on, even when in the local bar. Simon’s worried and enlists Bernie’s help, […]
The legal department are adamant that all records pertaining to a particular client are maintained, after accusations of market manipulation surface. Trent is taking […]
Bernie persuades Simon to bring in a giant ‘cookie’ from the local bakery, bending prison rules that ban cakes. Simon’s on edge, but Bernie […]
Get in Touch
"*" indicates required fields