Professional Productivity
Welcome to this lesson on giving amazing online presentations, presented by Bespoke Communications’ Camilla Long and Sarah Travers. By the end of your learning […]
It’s estimated that up to 75% of us experience some degree of anxiety or nervousness when we’re addressing a crowd. This e-learning module has […]
Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]
Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]
Most business people would not put being able to write well at the top of their key skills list – and yet writing is […]
The task of writing minutes is not just reserved for secretaries. Any person can be called upon to take the minutes of a meeting […]
The purpose of this module is to examine the importance of Continuing Professional Development (CPD) and explains the steps which the learner can take […]
In order for an organisation to provide excellent products and services, staff need to perform to the highest of standards – but how will […]
This module is designed to increase your confidence when it comes to using the correct grammar, spelling and punctuation. We explore some of the […]
Do you sometimes feel that you have too many tasks on your ‘to do’ list? Even when we’re getting on with one task, there […]
Distractions, interruptions, poor planning and inefficient processes – there are many features of modern working life that can conspire to damage our productivity and […]
The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for […]
This module will explain what you need to include within your CV, the problems you may face and how to present your finished CV. […]
A job application is not simply a matter of providing information to a potential employer. It is essentially an opportunity for you to persuade […]
The Coffee Collection
Did you know that in Italy, you’re not supposed to order a cappuccino after 11am? A good cappuccino has thirds: one part coffee to […]
An Americano is not just black coffee. Americano coffees are made by adding varying ratios of hot water to a single or double shot of espresso […]
Served in a 4oz glass, also known as a ‘gibraltar’. This tutorial will take you through the classic Cortado
The perfect desert for a coffee lover! Add a shortbread and you’ve got a close resemblance to a tiramisu Making a shot of espresso, […]
Does your customer need some caffeine but wants some sweet chocolate too? A mocha is what you might want to make! For a luxury […]
This tutorial will take you through the classic Espresso. The espresso is the base for almost all specialty coffees so it’s important to get […]
Ever tried an espresso shot with milk? Thats kind of a macchiato. Typically served in a 3oz espresso cup, a macchiato is made by adding a […]
What is a Flat White ?! It’s in the Milk. more milk than a cappuccino but its got the light texture of a latte. This […]
Ever get asked Whats the difference between Latte and Cappuccino? We’ve got you covered – In this tutorial you’ll see the Steamed Lightweight milk poured into […]
The Coffee industry is expected to turnover £13 billion in the UK in the next five years. On an average, we serve 55 million cups […]
Food Safety: Care Edition
This module gives an overview of Nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will […]
The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]
This module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment […]
The law states that certain rules relating to food and drink must be followed to avoid allergen situations, and these regulations apply to hotels, […]
Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]
This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]
Dysphagia describes eating, drinking and swallowing difficulties in children, young people and adults. Some people with dysphagia have difficulty swallowing certain foods or liquids, […]
Diabetes is a lifelong condition that requires daily monitoring and regular treatment. We designed this module for those working in the healthcare industry or […]
Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]
Net Zero
Net Zero
This collection can be used as a blended or full elearning program to empower employees inside and outside of the workplace. We’ve taken a ‘Problem to solution’ approach to this collection. This means it's packed with resources and extra learning. This collection has been developed with our Subject Matter Experts at Wylde Connections. We aim to deliver elearning that can empower your learners to make better, more informed choices that benefit the earth and future generations.
Our world is being transformed by a series of megatrends, what Ernst and Young refers to as ‘large, transformative global forces that define the […]
Since the Industrial Revolution, our society has been obsessed with the model of producing, using and discarding. We call this the linear model or […]
We are in the midst of a climate emergency. Despite pandemic lockdowns, greenhouse gas emissions hit a new high in 2020 and according to […]
Travel is the largest contributor of greenhouse gas emissions in the Earth’s atmosphere, warming our planet. Reaching net zero will therefore require fundamental changes […]
Given the weight of scientific evidence around climate change and the apparent lack of global commitment to turn the tide, it is easy to […]
Welcome to this Net Zero course on biodiversity. We will look at how the natural world has been affected by the climate crisis and […]
Water covers around three quarters of Earth’s surface and is essential to all life forms and yet our most precious resource is under threat. […]
It may be a play on words, but yes, food for thought is exactly what is required here. Our food system is under huge […]
Around the global, countries are under pressure to decarbonise its building stock. The way we heat and power our houses and flats has significant […]
We will look at how the collective financial choices we make have an impact on our planet’s wellbeing and consider some of the ways […]
Cyber Security (UK)
Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]
Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]
Designed to meet the needs of people who work in a marketing, customer facing and promotional role. This lesson will provide learners with the […]
Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security
Information is vital to every organisation and, when used effectively, can bring huge benefits. However, we also have the responsibility of protecting such data, […]
We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module […]
Information resources are vital to every modern business organisation. Their confidentiality, integrity and availability are essential in maintaining service levels, ensuring legal compliance and […]
Cyber crime is an offence which is committed, in full or in part, via a computer, network or other computer-enabled device. This module is […]
Cyber Security is the second of two modules about online crime, security and protection. It will look at how you can protect yourself from […]
This module is designed to allow users to define cybercrime and cyber security and understand in which ways vulnerability exists at work and at […]
In this lesson, we will cover the essentials of data protection, explore what data protection means, who’s involved with protecting data and why it […]
Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]
Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]
Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security
Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security
Sales and Negotiation
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
How important are our professional relationships and what can you do to improve them? This module introduces you to the topic of Building Relationships […]
Do you do much negotiating in your role? You might be doing more than you think. This module introduces the topic of Negotiation and […]
Put your negotiation skills to the test in this choose-you-own-adventure activity. You need to buy a birthday present for somebody; can you get the […]
If a customer thinks you aren’t listening to them properly, it will be difficult to build rapport. Let’s take a look at how you […]
Building rapport doesn’t come naturally to everyone, and some customers can be more difficult than others, but the techniques that in this micro module […]
People expect a lot of personalisation in their communications with companies. In this module, we’ll explore how and why you need to know your […]
In order to become successful and confident in business negotiations we first need to develop influencing skills, which in turn are informed by our […]
‘Emotional intelligence’ is your ability to recognise and manage your own emotions, as well as recognise and respond appropriately to the other person’s emotions. […]
The steps in this micro module will set a good foundation for what is to come. After this, have a look at Listening and […]
The purpose of this module is to review the traditional sales process from end to end, and look at ways you can improve the […]
Workplace Technologies
Attending a virtual meeting is just like attending an in-person meeting, but there are additional challenges you may face as both an attendee or […]
We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module […]
Attraction and Recruitment
A great job advert in the wrong place will not only fail to attract the right applicants, it’ll leave you sifting through CVs from […]
A pile of CVs on your desk doesn’t mean you’re spoilt for choice when it comes to filling your vacancy. Sharpening your shortlisting skills will […]
This stage of the recruitment process is all about finding out more than the information in a candidate’s application. Being able to glean important insights […]
There’s more to making a job offer than simply breaking the great news. Knowing what to say and do, and when and how to […]
A carefully considered and planned probation period increases the likelihood that a new employee will succeed in their new role. But what do you […]
Welcome to Creating Brilliant Inductions for New Team Members. By the end of this lesson, you’ll have taken your first steps towards understanding what makes a […]
One of the four freedoms enjoyed by EU citizens is the free movement of labour. This includes the rights of movement and residence for […]
This module provides helpful advice and practical examples of various questioning techniques, for use both in recruitment interviews and more general situations. We look […]
An accurate Job Description (JD) and Person Specification (PS) are essential components of a hiring manager’s toolkit when it comes to appealing to and […]
When it comes to recruitment, you want to choose between as many good candidates as possible, rather than hiring the only candidate who applied […]
The job advert that you carefully crafted in Module 3: Writing a job advert is ready to go! A great advert prompts eager applicants […]
Off-payroll working regulations, also known as IR35, are already in place for some organisations and extending further on 6th April 2021. Affected organisations that […]
Having the right people with the right skills, in the right roles, at the right time is vital to every organisation’s productivity and performance. […]
This module indicates how the Freedom of Information Act can impact a company. It demonstrates how to respond to requests for information under the […]
The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access […]
Self Care
The advent of the smartphone and the rise of portable tech like laptops and tablets, means that we always have technology at the touch […]
Self-development is about taking responsibility for your own personal and career development. Although you can ask others for help and support, you should use your […]
When we think of creativity, do you think of the skill of being creative? That’s NOT what this lesson is! Self-care or taking care […]
A branching scenario which takes the learner through their typical workday, asking what they do at each stage. Answers contribute to a ratio of […]
A 10-minute module looking at some of the worries and concerns you might have about returning to the workplace after lockdown/quarantine and how to […]
On 11th March 2020, the World Health Organisation officially declared COVID-19 a pandemic. There is light at the end of the tunnel, and for […]
This module includes a variety of practical activities and resources surrounding the topic of mindset and attitude – from increasing your awareness to challenging negative thinking patterns. You […]
We focus on the need to keep your own health in mind. Together we explore some steps in becoming aware of the emotional response […]
Stress is a fight or flight instinct that kicks our body into action when it feels threatened. This can be useful at times, but […]
How does your mind feel right now? It can be easy to be overwhelmed in our busy, stressful, relentless world. Mindfulness is a skill that […]
This series of short pages introduces key aspects of resilience which will make you a stronger and more self-reliant remote worker. Also includes a […]
25-minute module on how you can maintain hygiene and keep yourself safe at home, on your commute and in the office, covering everything from […]
Looking at the challenges of working from home, specifically at the potential impact of remote working on stress and wellbeing, and what you can […]
Starter Pack
This lesson will introduce you to social prescribing. What it is? Who can benefit from it and how it works from people it has directly […]
As you go through this module, remember that everybody won’t get this right every time, including you, but as a manager or leader, you will […]
Welcome to this series of two modules exploring the uncomfortable truths surrounding racial inequality in the workplace. In creating these two modules, we’ve taken guidance […]
On 11th March 2020, the World Health Organisation officially declared COVID-19 a pandemic. There is light at the end of the tunnel, and for […]
New thinking, coupled with a new funding model, have turned apprenticeships into a critical component of the learning and development mix. Apprenticeship starts have […]
This module will increase understanding on the sustainability and environmental issues in an organisation, and the legislation that governs it. It looks at sustainability […]
Pressure, in some circumstances, can help us to perform to a higher level and achieve our goals. When pressure becomes excessive, however, stress occurs. […]
In the UK in 2018 someone took their own life every 81 minutes. We’ve put together this e-learning module with the aim of helping […]
Modern slavery is always a serious violation of a person’s human rights. Modern slavery is the exploitation or the severe and illegal exploitation of people […]
This module explores the key messages espoused by the Love Food, Hate Waste campaign and the key behavioural changes we can make to help […]
We now live and work in a world that a home office could be a vital part of our job. But, home offices are […]
In this short lesson, we will take a look at a new strain of coronavirus, now known as novel coronavirus (COVID-19). We have all […]
Corporate Social Responsibility (CSR) isn’t something that is strictly required of your organisation; it’s a self-policing approach to business activities that are concerned with […]
In this module, you’ll look at what climate change is, the evidence there is for it and how you can help to combat it. […]
This module introduces the signs and symptoms of anxiety and anxiety disorders. It outlines different types of anxiety disorders and provides signposts to strategies […]
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