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A brief introduction to our curated learning resources on Creativity. Why it’s a vital future skill for the workplace, and how to use the […]

What does it mean to be entrepreneurial? This module introduces you to the topic of Entrepreneurship and how you can make use of the […]

Something to open the mind and get the creative juices flowing. This resource tells you what the alternative uses activity is, and gives you […]

A thought-provoking technique to help you rethink something – anything – and make it better! Follow this model to help you think about something […]

We explore ‘first movers’ and ‘fast followers’ in this video essay and how both types of organisation can be successful.

Can you balance risk and opportunity and bring a new product successfully to market? Try out this choose-your-own-adventure activity to put your entrepreneurial skills […]

This module explores how to encourage entrepreneurship in individuals, teams and as an organisation.

Not sure where you stand on creativity? Answer these quick questions about yourself and we’ll give you some pointers.

A video of a casual debate about whether brainstorming is an effective method for creative ideas generation – or not?!

This quiz will tell you whether you’ve got that entrepreneurial spirit and how to put it to use.

Ever heard of ‘intrapreneurship’? This module explores how to be an entrepreneur…without having to start your own business.

Welcome to the Supporting People with Learning Disabilities module. This module is an opportunity for you to develop your awareness and understanding of learning disabilities. This […]

Not everything in life is certain, and changes both big and small, are inevitable. Change can be expected or unexpected, welcomed or unwelcomed, chosen or […]

Understanding Stress and Anxiety Suite  This suite of two modules is less than 20 minutes each and looks at what stress and anxiety are, […]

This module looks at what mental health is and why it matters. It also looks at the range of mental health problems. 92% of […]

Understanding Stress and Anxiety Suite  This suite of two modules is less than 20 minutes each and looks at what stress and anxiety are, […]

Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a […]

We all know that we should get out and exercise more and when we see people clad in their running gear and pounding the […]

Learning disabilities are among the most common forms of disability in the UK, and also the least understood. This course will help you to […]

Most of us know that smoking is bad for us, but do we really understand the effect that cigarettes have on our health? This […]

Mental illness is one of the least understood and most stigmatised medical conditions, and as such many sufferers face prejudice and discrimination. In fact, […]

A healthy lifestyle can have many benefits in terms of your physical and mental wellbeing. In this module we will look at the benefits […]

In this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.

You already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In […]

Communication is at the heart of providing excellent customer service. 80% of complaints received by an organisation are likely to have poor communication as […]

To navigate any project to success, you’re going to need to understand the project management lifecycle. This short lesson will introduce this framework and […]

Think of starting a project like preparing for a journey. Just as you plan your route and pack your essentials before setting off, project […]

You’ve successfully completed the project initiation phase and have a well-defined project charter. So, what next? To deliver a project on time, within budget, […]

It may sound obvious, but no matter how well you plan, your project won’t be successful until you effectively execute it. This is typically […]

Now that you’re executing your project, it’s time to keep things in check. As you begin to execute, it’s vital that you monitor and […]

You’ve successfully monitored and controlled your project. So what’s next? In order to effectively wrap up a project, it’s important to follow the project […]

Welcome to this lesson on giving amazing online presentations, presented by Bespoke Communications’ Camilla Long and Sarah Travers. By the end of your learning […]

It’s estimated that up to 75% of us experience some degree of anxiety or nervousness when we’re addressing a crowd. This e-learning module has […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

Most business people would not put being able to write well at the top of their key skills list – and yet writing is […]

The task of writing minutes is not just reserved for secretaries. Any person can be called upon to take the minutes of a meeting […]

The purpose of this module is to examine the importance of Continuing Professional Development (CPD) and explains the steps which the learner can take […]

In order for an organisation to provide excellent products and services, staff need to perform to the highest of standards – but how will […]

This module is designed to increase your confidence when it comes to using the correct grammar, spelling and punctuation. We explore some of the […]

Do you sometimes feel that you have too many tasks on your ‘to do’ list? Even when we’re getting on with one task, there […]

Distractions, interruptions, poor planning and inefficient processes – there are many features of modern working life that can conspire to damage our productivity and […]

The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for […]

This module will explain what you need to include within your CV, the problems you may face and how to present your finished CV. […]

A job application is not simply a matter of providing information to a potential employer. It is essentially an opportunity for you to persuade […]

Did you know that in Italy, you’re not supposed to order a cappuccino after 11am? A good cappuccino has thirds: one part coffee to […]

An Americano is not just black coffee. Americano coffees are made by adding varying ratios of hot water to a single or double shot of espresso […]

Served in a 4oz glass, also known as a ‘gibraltar’. This tutorial will take you through the classic Cortado

The perfect desert for a coffee lover! Add a shortbread and you’ve got a close resemblance to a tiramisu Making a shot of espresso, […]

Does your customer need some caffeine but wants some sweet chocolate too? A mocha is what you might want to make! For a luxury […]

This tutorial will take you through the classic Espresso. The espresso is the base for almost all specialty coffees so it’s important to get […]

Ever tried an espresso shot with milk? Thats kind of a macchiato. Typically served in a 3oz espresso cup, a macchiato is made by adding a […]

What is a Flat White ?! It’s in the Milk. more milk than a cappuccino but its got the light texture of a latte. This […]

Ever get asked Whats the difference between Latte and Cappuccino?  We’ve got you covered – In this tutorial you’ll see the Steamed Lightweight milk poured into […]

The Coffee industry is expected to turnover £13 billion in the UK in the next five years. On an average, we serve 55 million cups […]

This module gives an overview of Nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will […]

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

This module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment […]

The law states that certain rules relating to food and drink must be followed to avoid allergen situations, and these regulations apply to hotels, […]

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

Dysphagia describes eating, drinking and swallowing difficulties in children, young people and adults. Some people with dysphagia have difficulty swallowing certain foods or liquids, […]

Diabetes is a lifelong condition that requires daily monitoring and regular treatment. We designed this module for those working in the healthcare industry or […]

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

Our world is being transformed by a series of megatrends, what Ernst and Young refers to as ‘large, transformative global forces that define the […]

Since the Industrial Revolution, our society has been obsessed with the model of producing, using and discarding. We call this the linear model or […]

We are in the midst of a climate emergency. Despite pandemic lockdowns, greenhouse gas emissions hit a new high in 2020 and according to […]

Travel is the largest contributor of greenhouse gas emissions in the Earth’s atmosphere, warming our planet. Reaching net zero will therefore require fundamental changes […]

Given the weight of scientific evidence around climate change and the apparent lack of global commitment to turn the tide, it is easy to […]

Welcome to this Net Zero course on biodiversity. We will look at how the natural world has been affected by the climate crisis and […]

Water covers around three quarters of Earth’s surface and is essential to all life forms and yet our most precious resource is under threat. […]

It may be a play on words, but yes, food for thought is exactly what is required here.  Our food system is under huge […]

Around the global, countries are under pressure to decarbonise its building stock. The way we heat and power our houses and flats has significant […]

We will look at how the collective financial choices we make have an impact on our planet’s wellbeing and consider some of the ways […]

Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]

Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]

Designed to meet the needs of people who work in a marketing, customer facing and promotional role. This lesson will provide learners with the […]

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Information is vital to every organisation and, when used effectively, can bring huge benefits. However, we also have the responsibility of protecting such data, […]

We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module […]

Information resources are vital to every modern business organisation. Their confidentiality, integrity and availability are essential in maintaining service levels, ensuring legal compliance and […]

Cyber crime is an offence which is committed, in full or in part, via a computer, network or other computer-enabled device. This module is […]

Cyber Security is the second of two modules about online crime, security and protection. It will look at how you can protect yourself from […]

This module is designed to allow users to define cybercrime and cyber security and understand in which ways vulnerability exists at work and at […]

In this lesson, we will cover the essentials of data protection, explore what data protection means, who’s involved with protecting data and why it […]

Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]

Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

How important are our professional relationships and what can you do to improve them? This module introduces you to the topic of Building Relationships […]

Do you do much negotiating in your role? You might be doing more than you think. This module introduces the topic of Negotiation and […]

Put your negotiation skills to the test in this choose-you-own-adventure activity. You need to buy a birthday present for somebody; can you get the […]

If a customer thinks you aren’t listening to them properly, it will be difficult to build rapport. Let’s take a look at how you […]

Building rapport doesn’t come naturally to everyone, and some customers can be more difficult than others, but the techniques that in this micro module […]

People expect a lot of personalisation in their communications with companies. In this module, we’ll explore how and why you need to know your […]

In order to become successful and confident in business negotiations we first need to develop influencing skills, which in turn are informed by our […]

‘Emotional intelligence’ is your ability to recognise and manage your own emotions, as well as recognise and respond appropriately to the other person’s emotions. […]

The steps in this micro module will set a good foundation for what is to come. After this, have a look at Listening and […]

The purpose of this module is to review the traditional sales process from end to end, and look at ways you can improve the […]