Managing Conflict in the Team
This lesson guides learners through how to manage conflict in their team, from spotting the signs through to managing conflict situations and the skills required at each stage.
Categorise positive and negative conflict and explore the impact of each on the team, its reputation and outputs.
Explore how to make sure the team culture minimises negative conflict.
Know the traits and behaviours leaders need to deal with conflict.
Be prepared with different approaches to dealing with it.
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