• Lesson

Difficult conversations

  • 20m
  • Editable

In this lesson learners will explore how leaders and their teams can approach difficult conversations with each other in a constructive way. Every leader will at some point need to have a meeting with a colleague or team member that feels uncomfortable, awkward, problematic or tricky. Typically we label these as difficult conversations. Knowing how to handle the conversation and ourselves is a key skill that every leader should have.


Learners will:
Understand what can make conversations difficult and the leader’s role in making them constructive and helpful for everyone
Learn the importance of great communication skills in difficult conversations
Discover the importance of preparation ahead of a difficult conversation
Be given a framework to keep conversations on point, positive and productive
Know when a difficult conversation may need to progress from an informal to formal process

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Accreditations and Endorsements

CPD certified

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