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This lesson is designed to teach you how to spot the red flags of a scam and how to pause before clicking or replying.

This lesson is designed to give you an overview of how to secure your accounts against unauthorised access.

This lesson is designed to teach you how to share information in the most appropriate and safe way through email, chat and collaboration tools.

This lesson is designed to give you an overview of what backups are and how to navigate the risks surrounding them.

This lesson is designed to teach you how to identify shadow IT and make safer choices when using tools at work.

This lesson is designed to give you an overview of appropriate cyber-security actions when working with third parties.

This lesson is designed to teach you how to protect your work devices and information, wherever you work.

This lesson is designed to give you an overview of how to safely use AI at work and recognise risks related to AI use.

This lesson is designed to give you an overview of how and when to report security and privacy issues.

This lesson is designed to give you an overview of how to identify cyber-security risks and prevent or minimise the damage.

This lesson is designed to help you recognise social engineering attacks and keep you and your business safe.

This lesson is designed to teach you what to do during a security incident.

This lesson is designed to support your understanding of data handling and recognising the risks involved in sharing data.

The shift to Hybrid working is rapidly increasing around the world. The need to strike the ideal balance in our work life and home […]

Welcome to this course about Cross Functional Working Teams. Over the course of this module, you will learn what Cross Functional Working Teams are, […]

To succeed in the workplace you need to be able to adapt to your surroundings and changing circumstances. This module introduces you to the […]

Life can be complex and messy but critical thinking is here to help. This module introduces you to the topic of Critical Thinking and […]

Change is a constant. Whether the change is big, small, life-altering or inconsequential, change happens day in and out and there’s little we can […]

This foundation level lesson aims to give an overview of how Generative AI is used. In this lesson you will be covering the topics: […]

In this intermediate level lesson you will be covering the topics: Key terms – information security, data privacy, cybersecurity, AI ethics, data governance What […]

This foundation level lesson aims to give an overview of what Generative AI is. In this lesson you will be covering the topics: What […]

Are you questioning the legitimacy of a story, claim, or resource? This module will help you figure out how to find the truth amongst […]

Presenting the truth or arguing a point of view is meaningless unless you apply logical reasoning. In this module, we’ll explore two helpful logic […]

This module includes a variety of practical activities and resources surrounding the topic of mindset and attitude – from increasing your awareness to challenging negative thinking patterns. You […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

So, you’re stepping into your first leadership role? Congratulations! This is an exciting time in your career, and it’s fantastic that your hard work […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

In this module, we will build awareness of stress, how it shows up physically, behaviourally, emotionally, and how it impacts ourselves and others.

Objectives act as a basis for assessing individual performance and help develop a person’s skills, knowledge and experience. This 30-minute module sets out how […]

The purpose of this module is to examine the importance of Continuing Professional Development (CPD) and explains the steps which the learner can take […]

Do you sometimes feel that you have too many tasks on your ‘to do’ list? Even when we’re getting on with one task, there […]

Learn how you can take the initiative to develop your own talents.

Problems are there to be taken care of, not ignored. It’s like unpacking after moving home; you might be satisfied for now, but the […]

To be the best we can be in any pursuit, we need to make sure we’re in the right mindset. Let’s look at how […]

A crashed plane. A deserted island. A directionless team. Can you help Kevin and his team adapt and escape?

Breaking things down and asking questions is key to solving problems or getting your idea off the ground. Let’s see what Keith can teach […]

Different problems require different mindsets to tackle them. In this video essay, we discuss why it’s important to know the difference between complicated and […]

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This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]

How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]

We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]

Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]

We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]

Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]

Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]

To truly get behind the principles and practices of customer service, colleagues get to the heart of why great service matters. This module will explore the […]

This module looks at the meaning of customer service and explores the components of customer satisfaction, the difference between service-focused and sales-focused customer roles, […]

True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]

In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.

This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]

This lesson provides a comprehensive overview of essential health and safety practices within an active warehouse environment. Utilizing a gamified, interactive approach, the course […]

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

The Control of Substances Hazardous to Health (COSHH) Regulations 2002 is the law that requires all employers, including NHS Trusts, to control substances that […]

This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]

This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]

In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]

In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]

In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]

This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]

This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]

This lesson is part of the First Aid suite of 4 lessons. In this module, you will explore what you should do if you […]

This lesson is part of the First Aid suite of 4 lessons. In this module, you will explore a variety of accidents and emergencies, […]

This lesson is part of the First Aid suite of 4 lessons. In this module, you will learn about different cardiac emergencies and how […]

This lesson is part of the First Aid suite of 4 lessons. In this module, you will learn about different types of injuries and […]

26% of people in the UK may have experienced bullying at work. In this module, we look at what is meant by bullying and […]

What is the culture like in your workplace? Do you and your colleagues feel able to be yourselves and do your best work? Do […]

Disability inclusion is a wide-ranging topic, and the barriers faced by disabled people are all around us, though we don’t always see them. This […]

Come with us as we take an honest look at the issues surrounding diversity, equality, inclusion and belonging. We’ll answer some of the questions […]

Mental health and wellbeing is something we all have and experience every day. It is as much a part of us as our physical […]

The Control of Substances Hazardous to Health (COSHH) Regulations 2002 is the law that requires all employers, including NHS Trusts, to control substances that […]

Every year, the fire service attends hundreds of thousands of fires, a significant portion of which occur in the workplace. The threat to safety […]

Manual handling, whereby one ‘transports or supports a load by hand, or by bodily force’ accounts for 24% of all reported workplace accidents – […]

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013 require the reporting of injuries, diseases and dangerous occurrences which arise out of, […]

We spend a lot of time at work – on average, about 24% of our lives. Given the amount of time we spend here, […]

This module looks at health and safety policy and the legal requirements for both employees and employers. It also covers how to implement health […]

Preventing Sexual Harassment: US Edition covers how to recognize, prevent, and speak up about sexual harassment in the workplace.   Employees are guided in […]

Preventing Sexual Harassment: POSH Act Edition covers how to recognize, prevent, and speak up about sexual harassment in the workplace. It’s designed to be […]

Preventing Workplace Harassment and Violence: Canada Edition provides employees and managers with the knowledge and best practices to recognize, prevent, and report behavior indicative […]

Preventing Workplace Harassment: US Edition provides employees and managers with the knowledge and best practices to recognize, prevent, and report behavior indicative of discrimination […]

“Preventing Workplace Harassment: CA and Chicago Employee Edition” covers what constitutes harassment, including how to recognize unwelcome conduct and the role played by unconscious […]

“Preventing Workplace Harassment: CT Employee Edition” covers what constitutes harassment, including how to recognize unwelcome conduct and the role played by unconscious bias and […]

“Preventing Workplace Harassment: CA, CT, and Chicago Manager Edition” covers what constitutes harassment, including how to recognize unwelcome conduct. The course includes content on […]

This lesson is designed to teach you how to spot the red flags of a scam and how to pause before clicking or replying.

This lesson is designed to give you an overview of how to secure your accounts against unauthorised access.

This lesson is designed to teach you how to share information in the most appropriate and safe way through email, chat and collaboration tools.

This lesson is designed to give you an overview of what backups are and how to navigate the risks surrounding them.

This lesson is designed to teach you how to identify shadow IT and make safer choices when using tools at work.

This lesson is designed to give you an overview of appropriate cyber-security actions when working with third parties.

This lesson is designed to teach you how to protect your work devices and information, wherever you work.

This lesson is designed to give you an overview of how to safely use AI at work and recognise risks related to AI use.

This lesson is designed to give you an overview of how and when to report security and privacy issues.

This lesson is designed to give you an overview of how to identify cyber-security risks and prevent or minimise the damage.

This lesson is designed to help you recognise social engineering attacks and keep you and your business safe.

This lesson is designed to teach you what to do during a security incident.

This lesson is designed to support your understanding of data handling and recognising the risks involved in sharing data.

Preventing Sexual Harassment: Global Edition covers how to recognize, prevent, and speak up about sexual harassment in the workplace.   Employees are guided in […]

The Ethical Conduct lesson provides best practices for acting with integrity in the workplace.

Disability and Accessibility in the Workplace: Global Edition empowers employees to help an organization meet its obligations when it comes to protecting the rights […]

The Recognizing and Preventing Fraud lesson provides guidance on understanding fraud and how it might occur, as well as recognizing and escalating red flags […]

The Setting the Tone and Upholding Manager Responsibilities lesson provides supervisory employees with direction on how to be a resource to their employees and […]

The Navigating Conflicts of Interest module provides instruction on recognizing and appropriately navigating conflicts of interest.

The Data Privacy – Global Edition lesson provides instructions on protecting employee, customer, and business partners’ data.

The Promoting Information Security lesson details best practices for safeguarding confidential information and the devices that store it.  

The Workplace Harassment lesson focuses on recognizing, preventing, and reporting harassment and improper conduct. This lesson is non-editable.

The Workplace Safety lesson details best practices for facilitating a safe workplace, free from violence.

26% of people in the UK may have experienced bullying at work. In this module, we look at what is meant by bullying and […]

Come with us as we take an honest look at the issues surrounding diversity, equality, inclusion and belonging. We’ll answer some of the questions […]

This module provides a high level examination of the legal and regulatory responsibilities regarding whistleblowing. The user will learn what is meant by the […]

Every year, the fire service attends hundreds of thousands of fires, a significant portion of which occur in the workplace. The threat to safety […]

We spend a lot of time at work – on average, about 24% of our lives. Given the amount of time we spend here, […]

Recent studies have revealed that UK business loses over £98 billion each year to fraud, and it’s a danger that every organisation should take […]

This module looks at health and safety policy and the legal requirements for both employees and employers. It also covers how to implement health […]

Surveys of office workers, conducted by the Health and Safety Executive, have revealed that many employees experience pain and discomfort following extended periods of […]

This anti-bribery and corruption module presents a learner with four cases of potential bribery and corruption. The content allows scrutiny of the evidence for […]

This lesson is part of the First Aid series. In this module, you will explore what you should do if you witness an accident, […]

This lesson is part of the First Aid series. In this module, you will explore a variety of accidents and emergencies, and how you […]

This lesson is part of the First Aid series. In this module, you will learn about different cardiac emergencies and how to respond to […]

This lesson is part of the First Aid series. In this module, you will learn about different types of injuries and what you can […]

This lesson covers the control of risks to employees and other people arising from exposure to harmful substances generated out of, or in conjunction […]

Every year, the fire service attends hundreds of thousands of fires, a significant portion of which occur in the workplace. The threat to safety […]

Lone working comes with its own set of challenges and all professionals should guard against undue risk. This module will define the concept of […]

Manual handling, whereby one ‘transports or supports a load by hand, or by bodily force’ accounts for 24% of all reported workplace accidents. Both […]

Our e-learning module will provide expert guidance on working at height, including pre-work assessments, and safe use of ladders. Learning Outcomes for this module […]

This module on Legionella Awareness is for building maintenance operatives and those who manage colleagues in maintenance settings. The module will help you understand […]

Personal safety represents our ability to go about everyday life free from the threat or fear of psychological, emotional or physical harm from others. […]

This module looks at health and safety requirements for both employees and employers. It also covers how to implement health and safety measures while […]

Surveys of office workers have revealed that many employees experience pain and discomfort following extended periods of working with display screen equipment (DSE). This […]

An increasing number of vehicles are being driven for business purposes. The road safety problems associated with this group of drivers are correspondingly high […]

The shift to Hybrid working is rapidly increasing around the world. The need to strike the ideal balance in our work life and home […]

In this module about Individual Effective Connections we will cover three topics. These are: what stakeholders are the Stakeholder Prioritisation Matrix stakeholder engagement.

Welcome! This lesson will share the benefits of becoming more self-reliant and show you how to build your own self-reliance.

Welcome to this course about Cross Functional Working Teams. Over the course of this module, you will learn what Cross Functional Working Teams are, […]

Welcome! This lesson will equip you with the knowledge and skills you need to start networking for your future. It will focus on the […]

Attending a virtual meeting is just like attending an in-person meeting, but there are additional challenges you may face as both an attendee or […]

Communication is key to every aspect of business. This module introduces some of the key themes of Communication and shows you how to make […]

Learning Outcomes: 10-minute module covering several typical workplace communication scenarios, but in a remote work setting. By interacting with the scenarios, you will learn […]

This module will outline some ways to help you approach your customer service emails. Respond effectively every time and inspire your customers to come […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

When you need to contact someone, what is the first form of communication you think of? There are so many ways to contact people […]

The culture of an organisation refers to the values and behaviours that define a business and impact on its approach and environment. An organisation’s […]

This video explores the importance of having an engaging and consistent tone of voice as a company, and gives some helpful tips on how […]

To succeed in the workplace you need to be able to adapt to your surroundings and changing circumstances. This module introduces you to the […]

Life can be complex and messy but critical thinking is here to help. This module introduces you to the topic of Critical Thinking and […]

Change is a constant. Whether the change is big, small, life-altering or inconsequential, change happens day in and out and there’s little we can […]

Presenting the truth or arguing a point of view is meaningless unless you apply logical reasoning. In this module, we’ll explore two helpful logic […]

Learn how you can take the initiative to develop your own talents.

Problems are there to be taken care of, not ignored. It’s like unpacking after moving home; you might be satisfied for now, but the […]

To be the best we can be in any pursuit, we need to make sure we’re in the right mindset. Let’s look at how […]

A crashed plane. A deserted island. A directionless team. Can you help Kevin and his team adapt and escape?

Breaking things down and asking questions is key to solving problems or getting your idea off the ground. Let’s see what Keith can teach […]