Collections

This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]

This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]

In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]

In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]

In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]

This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]

This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]

More than Content: Enable your Organisation to develop and improve understanding on how a diverse workforce & female empowerment can be a goal in […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This Module will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This Module will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

Welcome to Audio Learning from Assemble You. The lesson underscores the crucial role empathy plays not just in achieving business goals but in genuinely […]

Welcome to Audio Learning from Assemble You. The ability to inspire is an essential part of being a leader. In this lesson, we are […]

Welcome to Audio Learning from Assemble You. In this lesson, we will look at a critical requirement for business success – the ability to […]

Welcome to Audio Learning from Assemble You. In this lesson, we look at why being able to speak with authority is so integral for […]

Welcome to Audio Learning from Assemble You. This lesson will take a deep dive into agile leadership, what it means, how it works, and […]

Welcome to Audio Learning from Assemble You. Being a courageous leader demands facing challenging situations with honesty and compassion. Being willing to seek out […]

Welcome to Audio Learning from Assemble You. In this recording, you will gain an understanding of what transformational leadership is, what it requires to […]

Welcome to Audio Learning from Assemble You. In this lesson, we will be examining why more diverse businesses outperform less diverse competitors. We’ll advise […]

Welcome to Audio Learning from Assemble You. In this lesson, we will discuss the importance of protecting your team, when you should do it […]

Welcome to Audio Learning from Assemble You. Communication and collaboration have simple definitions, but they’re notoriously complex skills to master. They are not just […]

Welcome to Audio Learning from Assemble You. Earning another person’s trust is difficult in most circumstances, but it’s even more challenging when it’s your […]

Welcome to Audio Learning from Assemble You. Everyone has their own image of a good leader. Some believe that leadership is about commanding respect […]

Welcome to Audio Learning from Assemble You. Swiss psychologist Carl Jung introduced the concept of introversion and extraversion in 1921. His theory supposes that […]

Welcome to Audio Learning from Assemble You. “Managers light a fire under people; leaders light a fire in people.” Those are the words of […]

Welcome to Audio Learning from Assemble You. “…culture isn’t just one aspect of the game; it is the game. In the end, an organization […]

Welcome to Audio Learning from Assemble You. Have you ever had a new employee who looks perfect on paper but whose performance is poor […]

Welcome to Audio Learning from Assemble You. When approached by a recruiter for a job with a competitor who promised him more interesting and […]

Welcome to Audio Learning from Assemble You. The mere mention of the words ‘performance management’ can elicit a shudder. Those words trigger uncomfortable thoughts […]

Welcome to Audio Learning from Assemble You. A 2008 survey by CPP Global found that 85% of both individual contributors and leaders agreed they […]

Welcome to Audio Learning from Assemble You. Building inclusive leadership skills is a critical component of being a great business leader and inspiring the […]

Welcome to Audio Learning from Assemble You. By the end of this audio track, you will have learned about different motivation techniques and how […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Time Management. In this lesson from Mind Tools, you […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Virtual Teams. In this lesson from Mind Tools, you […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Coaching with the GROW model. In this lesson from […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Delegation. In this lesson from Mind Tools, you will […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Resistance to change. When certain members of your team […]

Personal Productivity is simply based around being able to focus on more of the right things with less time. When utilized properly, this skill […]

It’s not enough to just have a well-planned schedule. You have to know what to do if something changes, and how to stick to […]

Everyone wants to be as productive as possible. Some people struggle with organizing and scheduling the day to day, but priority management is about […]

High performing individuals leverage consistent scheduling practices to ensure they’re maximizing their time and using it to full effect. By blocking off common tasks […]

Distractions arise, emergencies arise, but that doesn’t mean that everything in your calendar should go to waste. Slush time is about creating a block […]

When you delegate properly you can propel yourself towards your goals quickly and efficiently. Remember, poor delegation can be just as bad as not […]

It’s easy to assume that productive people just work harder. That’s not necessarily true. The key is to work smarter, not harder. One way […]

One important productivity skill to set yourself up for success is Planning Your Schedule. This requires you making time each week to plan out […]

Just because it’s electronic mail instead of real mail, there is no reason to treat it any differently. If you were to let your […]

We have all experienced massive burnout before, some of us experience it on a weekly or daily basis. The key to energy management is […]

Becoming more productive is a skill that is often talked about, but rarely implemented. There is no magic wand that makes you a more […]

Dynamic Leadership is about working to build a performance culture. Having this type of culture keeps attrition low and performance high. This skill focuses […]

There are many different qualities that make up strong leaders, it’s nearly impossible to name them all. Some leaders get by on charisma alone, […]

How do you build trust with a team or employee? What are the key concepts to ensure you are earning and retaining their trust? […]

This skill focuses on obtaining support and agreement from others for a specific end goal so that they want to achieve that goal themselves. […]

Why do you follow a leader? What gets you excited to work towards a common goal? A leader lacking the “why” that is clearly […]

To train someone effectively, don’t focus on what is being trained; focus on how to approach a training plan, how to facilitate a training, […]

Coaching is one of the four styles of leadership. It’s most well known for helping develop the skills, mindset, or confidence needed to increase […]

Meetings should serve a purpose for an organization and should be outcome driven. Without this, you are literally spending money to have a group […]

What’s the balance between micromanagement and leadership? Accountability meetings. Use these meetings to move initiatives or metrics; create a scheduled meeting time to hold […]

It is important that each employee continues to receive development on their core skills. This skill is about laying out a clear development plan; […]

Becoming a great leader requires dedication to the craft. You may have natural charisma or be sociable enough to get by in the early […]