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Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

Most think the performance and retention of individuals come from leadership post training. The reality is that the majority of the time, expectations are […]

Communication Rules is a skill that is centered around making people aware of how and when they can get in touch with you so […]

There’s nothing more frustrating than sending out an important email and not getting a single response. Did people even read it? Why aren’t you […]

Graduated learning is the art of providing only a little information at a time so that the person can digest the development and learning […]

What does it mean to actually listen? This skill can be so easy to understand but so difficult to actually implement. It’s not only […]

So often people struggle to be assertive. Most come from a preference of passive or aggressive. What is the difference? What is the tact […]

Conflict in business in unavoidable, yet so often people try to avoid it. It’s important to remember that healthy conflict leads to a healthy […]

Effective public speaking skills can allow you to impact a larger number of people by leveraging your message to a larger audience. Being comfortable […]

Becoming a better communicator helps you in multiple areas of your life. Your job, your friends, your spouse, your kids, your parents, or even […]

Prescriptive Selling is all about setting yourself up for success during your sales process. Being able to plan accordingly, share the proper amount of […]

This skill walks you through how to set goals, how to measure success effectively, and how to build a detailed sales plan. An effective […]

This skill teaches you to tailor every individual sale and to sell in the same style as the person you’re selling to. No two […]

This skill focuses on uncovering what is most important to your client, so you can sell to their specific needs. This skill includes asking […]

This skill focuses on matching specific benefits to the needs you found during the probing portion of the sales process. Everyone wants to sell […]

Make a consumer feel the need to make a decision sooner than they would have without your help. This skill is not about making […]

This skill focuses on identifying the steps of a sales process and how to sell to the appropriate next step versus always trying to […]

This skill uses specific, purposeful questions to help you identify if someone is ready to close. Trial closing puts a consumer in a buying […]

Learn to embrace the obection as it means the client is still interested versus them saying “no”. This skill focuses on how to understand […]

This skill focuses on making and securing additional sales. It teaches clients how to lock in the next sale and how to create additional […]

Becoming a strong salesperson is not impossible, but it’s also not going to be an easy journey. Each moment in sales requires experience, commitment, […]

Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes. This module is on the importance of […]

This course will look to uncover the main causes of wastage in a retail environment. It will help to provide your learners with tools […]

This module specifically written for retail, introduces the concept of Shrink, what the different types of Shrink are as well as the size and […]

This module will examine the importance of trading to plan, what the impacts of consistently failing to meet trading expectations, as well as highlighting […]

This module will introduce the learner to the basic principles of Retail including, price control stock replenishment and Health and Safety. This module guides […]

This module explains how business units can drive sales performance in store, by implementing basic standards, effectively executing theatre and through the use of […]

This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]

This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]

In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]

In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]

In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]

This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]

This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This Module will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This Module will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

Welcome to Audio Learning from Assemble You. The lesson underscores the crucial role empathy plays not just in achieving business goals but in genuinely […]

Welcome to Audio Learning from Assemble You. The ability to inspire is an essential part of being a leader. In this lesson, we are […]

Welcome to Audio Learning from Assemble You. In this lesson, we will look at a critical requirement for business success – the ability to […]

Welcome to Audio Learning from Assemble You. In this lesson, we look at why being able to speak with authority is so integral for […]

Welcome to Audio Learning from Assemble You. This lesson will take a deep dive into agile leadership, what it means, how it works, and […]

Welcome to Audio Learning from Assemble You. Being a courageous leader demands facing challenging situations with honesty and compassion. Being willing to seek out […]

Welcome to Audio Learning from Assemble You. In this recording, you will gain an understanding of what transformational leadership is, what it requires to […]

Welcome to Audio Learning from Assemble You. In this lesson, we will be examining why more diverse businesses outperform less diverse competitors. We’ll advise […]

Welcome to Audio Learning from Assemble You. In this lesson, we will discuss the importance of protecting your team, when you should do it […]

Welcome to Audio Learning from Assemble You. Communication and collaboration have simple definitions, but they’re notoriously complex skills to master. They are not just […]

Welcome to Audio Learning from Assemble You. Earning another person’s trust is difficult in most circumstances, but it’s even more challenging when it’s your […]

Welcome to Audio Learning from Assemble You. Everyone has their own image of a good leader. Some believe that leadership is about commanding respect […]

Welcome to Audio Learning from Assemble You. Swiss psychologist Carl Jung introduced the concept of introversion and extraversion in 1921. His theory supposes that […]

Welcome to Audio Learning from Assemble You. “Managers light a fire under people; leaders light a fire in people.” Those are the words of […]

Welcome to Audio Learning from Assemble You. “…culture isn’t just one aspect of the game; it is the game. In the end, an organization […]

Welcome to Audio Learning from Assemble You. Have you ever had a new employee who looks perfect on paper but whose performance is poor […]

Welcome to Audio Learning from Assemble You. When approached by a recruiter for a job with a competitor who promised him more interesting and […]

Welcome to Audio Learning from Assemble You. The mere mention of the words ‘performance management’ can elicit a shudder. Those words trigger uncomfortable thoughts […]

Welcome to Audio Learning from Assemble You. A 2008 survey by CPP Global found that 85% of both individual contributors and leaders agreed they […]

Welcome to Audio Learning from Assemble You. Building inclusive leadership skills is a critical component of being a great business leader and inspiring the […]

Welcome to Audio Learning from Assemble You. By the end of this audio track, you will have learned about different motivation techniques and how […]

Personal Productivity is simply based around being able to focus on more of the right things with less time. When utilized properly, this skill […]

It’s not enough to just have a well-planned schedule. You have to know what to do if something changes, and how to stick to […]

Everyone wants to be as productive as possible. Some people struggle with organizing and scheduling the day to day, but priority management is about […]

High performing individuals leverage consistent scheduling practices to ensure they’re maximizing their time and using it to full effect. By blocking off common tasks […]

Distractions arise, emergencies arise, but that doesn’t mean that everything in your calendar should go to waste. Slush time is about creating a block […]

When you delegate properly you can propel yourself towards your goals quickly and efficiently. Remember, poor delegation can be just as bad as not […]

It’s easy to assume that productive people just work harder. That’s not necessarily true. The key is to work smarter, not harder. One way […]

One important productivity skill to set yourself up for success is Planning Your Schedule. This requires you making time each week to plan out […]

Just because it’s electronic mail instead of real mail, there is no reason to treat it any differently. If you were to let your […]

We have all experienced massive burnout before, some of us experience it on a weekly or daily basis. The key to energy management is […]

Becoming more productive is a skill that is often talked about, but rarely implemented. There is no magic wand that makes you a more […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Time Management. In this lesson from Mind Tools, you […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Virtual Teams. In this lesson from Mind Tools, you […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Coaching with the GROW model. In this lesson from […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Delegation. In this lesson from Mind Tools, you will […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Resistance to change. When certain members of your team […]