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Maybe your team members aren’t performing optimally. Perhaps you’re trying your best but it feels like you’re just treading water and not inspiring your […]

Data is King in the modern business world. Being able to harness, analyze, and draw insight from that data is one of the most […]

Tableau is one of the best data analytics and business intelligence tools available. In this course, we introduce you to this powerful, market-leading tool […]

Establish yourself as an indispensable leader within your organisation. Bad management is the main reason people leave their jobs, 50% of U.S adults have […]

Make your business’s photos and collateral stand out. You don’t have to be a professional photographer to make your photos look spectacular. In fact, […]

Widespread strategic innovation means that businesses now face more complex and dynamic issues than ever before. Yet many business people are still using outdated […]

Management is of central importance to all organisations. In order to create value and develop success, organisations need to launch, manage, and evaluate projects […]

Modern businesses are always looking for ways to improve their strategies. “Which webpage attracts more readers?”, “Does the new store layout affect sales?” or […]

Managing successfully requires excellence in a diverse range of skills and abilities. Financial management is arguably the most important of them all, especially in […]

Making better decisions within an organisation is crucial to getting better results. In a complex organisational environment with competing interests and limited resources, effective […]

Jira is a project management software designed to help teams of all types to manage work. This introductory course is for anyone new to […]

Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, […]

Writing at work can be frightening. Many people get blocked when forced to put their thoughts into words. In our frantic, numbers-driven world, the […]

The business world is founded on numbers and math. Mathematical mindfulness can help eliminate costly errors, drive profit and generally lead to greater confidence […]

Successful enterprises make the most out of the information available to them. They derive value from the numbers driving their business – and this […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes. This module is on the importance of […]

This course will look to uncover the main causes of wastage in a retail environment. It will help to provide your learners with tools […]

This module specifically written for retail, introduces the concept of Shrink, what the different types of Shrink are as well as the size and […]

This module will examine the importance of trading to plan, what the impacts of consistently failing to meet trading expectations, as well as highlighting […]

This module will introduce the learner to the basic principles of Retail including, price control stock replenishment and Health and Safety. This module guides […]

This module explains how business units can drive sales performance in store, by implementing basic standards, effectively executing theatre and through the use of […]

This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]

This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]

In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]

In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]

In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]

This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]

This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This Module will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This Module will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

Welcome to Audio Learning from Assemble You. The lesson underscores the crucial role empathy plays not just in achieving business goals but in genuinely […]

Welcome to Audio Learning from Assemble You. The ability to inspire is an essential part of being a leader. In this lesson, we are […]

Welcome to Audio Learning from Assemble You. In this lesson, we will look at a critical requirement for business success – the ability to […]

Welcome to Audio Learning from Assemble You. In this lesson, we look at why being able to speak with authority is so integral for […]

Welcome to Audio Learning from Assemble You. This lesson will take a deep dive into agile leadership, what it means, how it works, and […]

Welcome to Audio Learning from Assemble You. Being a courageous leader demands facing challenging situations with honesty and compassion. Being willing to seek out […]

Welcome to Audio Learning from Assemble You. In this recording, you will gain an understanding of what transformational leadership is, what it requires to […]

Welcome to Audio Learning from Assemble You. In this lesson, we will be examining why more diverse businesses outperform less diverse competitors. We’ll advise […]

Welcome to Audio Learning from Assemble You. In this lesson, we will discuss the importance of protecting your team, when you should do it […]

Welcome to Audio Learning from Assemble You. Communication and collaboration have simple definitions, but they’re notoriously complex skills to master. They are not just […]

Welcome to Audio Learning from Assemble You. Earning another person’s trust is difficult in most circumstances, but it’s even more challenging when it’s your […]

Welcome to Audio Learning from Assemble You. Everyone has their own image of a good leader. Some believe that leadership is about commanding respect […]

Welcome to Audio Learning from Assemble You. Swiss psychologist Carl Jung introduced the concept of introversion and extraversion in 1921. His theory supposes that […]

Welcome to Audio Learning from Assemble You. “Managers light a fire under people; leaders light a fire in people.” Those are the words of […]

Welcome to Audio Learning from Assemble You. “…culture isn’t just one aspect of the game; it is the game. In the end, an organization […]

Welcome to Audio Learning from Assemble You. Have you ever had a new employee who looks perfect on paper but whose performance is poor […]

Welcome to Audio Learning from Assemble You. When approached by a recruiter for a job with a competitor who promised him more interesting and […]

Welcome to Audio Learning from Assemble You. The mere mention of the words ‘performance management’ can elicit a shudder. Those words trigger uncomfortable thoughts […]

Welcome to Audio Learning from Assemble You. A 2008 survey by CPP Global found that 85% of both individual contributors and leaders agreed they […]

Welcome to Audio Learning from Assemble You. Building inclusive leadership skills is a critical component of being a great business leader and inspiring the […]

Welcome to Audio Learning from Assemble You. By the end of this audio track, you will have learned about different motivation techniques and how […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Time Management. In this lesson from Mind Tools, you […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Virtual Teams. In this lesson from Mind Tools, you […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Coaching with the GROW model. In this lesson from […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Delegation. In this lesson from Mind Tools, you will […]

Learning Pool have partnered with Mind Tools to bring you a collection of resources about Resistance to change. When certain members of your team […]