• Lesson

Coaching for Success: Lesson 1 What is Coaching?

  • 6m
  • Editable

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to do so. We will diss the skills and tools needed to succeed.

Learning Outcomes for this module include:

  • Understand the key ingredients for managing
  • Leading and inspiring a team working in a modern day contact center
  • Tools and techniques they need and the confidence to deliver.
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Accreditations and Endorsements

CPD certified

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