Skill Collections

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

Accidents and fatalities involving lifting equipment in the workplace still happen. As a business or organisation involved in lifting operations and working with lifting […]

The Control of Substances Hazardous to Health (COSHH) Regulations 2002 is the law that requires all employers, including NHS Trusts, to control substances that […]

This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]

This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]

In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]

In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]

Each year since 2001 an average of 8,702 people in Great Britain have been seriously injured due to a fall from height. In the […]

In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]

This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]

This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]

Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]

How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]

We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]

Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]

We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]

Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]

Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]

To truly get behind the principles and practices of customer service, colleagues get to the heart of why great service matters. This module will explore the […]

This module looks at the meaning of customer service and explores the components of customer satisfaction, the difference between service-focused and sales-focused customer roles, […]

True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]

In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.

This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]

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This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

This lesson is designed to teach you how to spot the red flags of a scam and how to pause before clicking or replying.

This lesson is designed to give you an overview of how to secure your accounts against unauthorised access.

This lesson is designed to teach you how to share information in the most appropriate and safe way through email, chat and collaboration tools.

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This lesson is designed to give you an overview of how to safely use AI at work and recognise risks related to AI use.

This lesson is designed to give you an overview of how and when to report security and privacy issues.

This lesson is designed to give you an overview of how to identify cyber-security risks and prevent or minimise the damage.

This lesson is designed to help you recognise social engineering attacks and keep you and your business safe.

This lesson is designed to teach you what to do during a security incident.

This lesson is designed to support your understanding of data handling and recognising the risks involved in sharing data.

The shift to Hybrid working is rapidly increasing around the world. The need to strike the ideal balance in our work life and home […]

Welcome to this course about Cross Functional Working Teams. Over the course of this module, you will learn what Cross Functional Working Teams are, […]

To succeed in the workplace you need to be able to adapt to your surroundings and changing circumstances. This module introduces you to the […]

Life can be complex and messy but critical thinking is here to help. This module introduces you to the topic of Critical Thinking and […]

Change is a constant. Whether the change is big, small, life-altering or inconsequential, change happens day in and out and there’s little we can […]

This foundation level lesson aims to give an overview of how Generative AI is used. In this lesson you will be covering the topics: […]

In this intermediate level lesson you will be covering the topics: Key terms – information security, data privacy, cybersecurity, AI ethics, data governance What […]

This foundation level lesson aims to give an overview of what Generative AI is. In this lesson you will be covering the topics: What […]

Are you questioning the legitimacy of a story, claim, or resource? This module will help you figure out how to find the truth amongst […]

Presenting the truth or arguing a point of view is meaningless unless you apply logical reasoning. In this module, we’ll explore two helpful logic […]

This module includes a variety of practical activities and resources surrounding the topic of mindset and attitude – from increasing your awareness to challenging negative thinking patterns. You […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

So, you’re stepping into your first leadership role? Congratulations! This is an exciting time in your career, and it’s fantastic that your hard work […]

Most of us find the thought of giving a presentation rather nerve-racking; if this sounds familiar, however, don’t worry. This module will act as […]

In this module, we will build awareness of stress, how it shows up physically, behaviourally, emotionally, and how it impacts ourselves and others.

Objectives act as a basis for assessing individual performance and help develop a person’s skills, knowledge and experience. This 30-minute module sets out how […]

The purpose of this module is to examine the importance of Continuing Professional Development (CPD) and explains the steps which the learner can take […]

Do you sometimes feel that you have too many tasks on your ‘to do’ list? Even when we’re getting on with one task, there […]

Learn how you can take the initiative to develop your own talents.

Problems are there to be taken care of, not ignored. It’s like unpacking after moving home; you might be satisfied for now, but the […]

To be the best we can be in any pursuit, we need to make sure we’re in the right mindset. Let’s look at how […]

A crashed plane. A deserted island. A directionless team. Can you help Kevin and his team adapt and escape?

Breaking things down and asking questions is key to solving problems or getting your idea off the ground. Let’s see what Keith can teach […]

Different problems require different mindsets to tackle them. In this video essay, we discuss why it’s important to know the difference between complicated and […]