Compliance Complete

This module gives an overview of Nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will […]

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

This module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment […]

The law states that certain rules relating to food and drink must be followed to avoid allergen situations, and these regulations apply to hotels, […]

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

Dysphagia describes eating, drinking and swallowing difficulties in children, young people and adults. Some people with dysphagia have difficulty swallowing certain foods or liquids, […]

Diabetes is a lifelong condition that requires daily monitoring and regular treatment. We designed this module for those working in the healthcare industry or […]

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

Fire safety in the healthcare environment is essential to ensure everyone’s safety – patients, staff and visitors. It can be particularly challenging since many […]

Why are falls such a major concern?  Falls and fall-related injuries are a common and serious problem for older people. In the UK, falls […]

Through this module you will come to understand how we see, and what problems can arise in our visual development. You become more aware […]

This is the fourth modules covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). This Module looks at Theories (T) […]

This is the final of 5 modules covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). Module 5 looks at […]

Do you support autistic people or people living with learning disabilities? Are you concerned about the amount of medication they are being given? Are […]

This module covering the Knowledge and Co-Creation (Kc), from the KcVETS model for Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). […]

This is the introductory module to strengths-based practice. The approach is applicable to any client group, to any intervention and can be applied by […]

This is the second module covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). This Module looks at Values and […]

This is the third module covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). This Module looks at Experiential learning […]

This module looks at what happens when someone has a heart attack and the importance of cardiopulmonary resuscitation (CPR). It also covers how to […]

This course is for qualified healthcare professionals and paediatric staff working with paediatric patients. Make sure that you have already completed the Level 1 […]

Being a healthcare professional often involves moving and handling during a normal work day. The type of task can range from moving different types […]

Being a healthcare professional often involves moving and handling during a normal work day. Following on From Level 1, Level 2 course is for […]

This module is for health and social care practitioners who may be at risk of sharps injuries. The learning identifies best working practices that […]

This course is for qualified healthcare professionals involved in the care and delivery of a newborn baby. Make sure that you have completed the […]

Helping people with their medicines takes thought and professional judgement. There are many regulations and guidelines from organisations each with different perspectives about the […]

This module looks at health and safety policy and the legal requirements for both employees and employers. It also covers how to implement health […]

The Health and Social Care Act (2008) Code of Practice states that health and social care providers must ‘provide and maintain a clean and […]

Welcome to this course on trauma awareness. You will find out about different types of trauma, recognise trauma responses in young people, and learn […]

Welcome to this e-learning module. This module outlines your key responsibilities as a social worker within child protection processes, and highlights the importance of […]

This module has been created in co-production between a social care professional and an expert by experience who has Down’s Syndrome. We have also […]

The National Skills Academy for Social Care Leadership Qualities Framework (LQF) sets out what good quality leadership should be for both individuals and organisations. […]

Supervision is a three-way partnership between the organisation you work for, the supervisor and those they supervise (supervisees). It involves all parties working together […]

Child sexual abuse is an especially complicated form of abuse because of its layers of deceit. This module looks at the signs and impacts […]

Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them. This module looks specifically at individuals who […]

Record keeping, and keeping good quality case notes, are central to the processes of assessment, decision-making, service planning and delivery.. Learning Outcomes for this […]

The Public Law Outline (PLO) is a statutory timescale put in place by the Children and Families Act (2014). This module will help you […]

Radicalisation is defined as the process by which someone comes to support terrorism and violent extremism and, in some cases, to participate in terrorist […]

Physical harm can take many forms. It is perhaps best defined as any action or deliberate physical force which results, or could result, in […]

Young people with additional needs, such as behavioural problems, substance misuse issues or learning needs, can sometimes display challenging behaviour. Positive Behaviour Support (or […]

In this module we explore the roles of the various organisations that make up Multi-Agency Forums within the child protection process. All local authorities […]

Neglect is not always easy to identify by professionals. This module aims to help professionals identify the signs, indicators, symptoms and risk factors associated […]

Within social care settings, life story work is a term used to describe a biographical approach that offers children and young people an opportunity […]

This module will introduce you to various leadership styles, including democratic and transactional. You will also learn about a number of different leadership theories. […]

Forced marriage is a form of honour based violence. It occurs when a marriage takes place without the free consent of the people getting […]

Female genital mutilation (FGM) has many names. It is often called female circumcision or ‘cutting’. Whatever name it goes under, the practice refers to […]

This course looks at the signs and symptoms of emotional abuse as well as how agencies can work together to identify it. A series […]

This eLearning module on Learning Disabilities and Autism is developed in line with Care Certificate Standard 16. Whether you are new to care or […]

Everyone who has been in contact with social care services and has met a social care practitioner will have case records held about the […]

There are many things which can help a social care practitioner develop their skills and knowledge to do their job better. This course looks […]

The Health and Social Care Act (2008) Code of Practice states that health and social care providers must ‘provide and maintain a clean and […]

As a social care worker, you have a duty of care towards the people you support. This means that you have a duty to […]

When supporting individuals, it is important to work in a way that promotes person-centred values; everyone has the right to live the way they […]

As a social care worker, you will communicate with people as you go about your job – you will communicate with your colleagues, your […]

Dignified care has a significant effect upon the service user’s well-being and experience; the right to being treated with dignity is a fundamental part […]

Nutrition is the intake of food, considered in relation to the body’s dietary needs. Good nutrition includes an adequate, well balanced diet combined with […]

This course looks at a range of issues including psychosis, depression, anxiety, dementia and learning disabilities and how you can support individuals. Social care […]

Practising equality and inclusion helps to ensure that people are not discriminated against. Equality involves treating people fairly and making sure that they have […]

As someone who works in social care, you will work with people to help them with their daily lives. Often these people are vulnerable, […]

Safeguarding adults means protecting a person’s right to live in safety, free from abuse and neglect. It involves protecting vulnerable adults from abuse or […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

As a social care practitioner, it is important to have an awareness of the symptoms of a heart attack and to understand the basics […]

It is important to understand the agreed ways of working that relate to health and safety in your place of work. These will be […]

Continuing our commitment of Care Certificate, we’ve created Oral Health. People with learning disabilities, cognitive impairment and other disabilities may have similar experiences of […]

In this module on communication in adult care the learner will learn how to: Enhance their communication skills Use augmentative communication methods effectively Overcome […]

Welcome to this e-learning course about promoting and sustaining dignity and respect in the workplace. Topics covered include promoting independence, privacy and confidentiality, and […]

This module has been created in co-production between a social care professional and an expert by experience who has Down’s Syndrome. We have also […]

Since 2019, Adult Social Care workers have been attending court more and more. This lesson is designed to support those who need to attend […]

The National Skills Academy for Social Care Leadership Qualities Framework (LQF) sets out what good quality leadership should be for both individuals and organisations. […]

Care and support planning is a holistic, person-centred process for people with long-term conditions who need personal care and support. It enables the individual to identify […]

In this module about the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS), we take a look at the function and application […]

This module explores the factors that contribute to causing a stroke, the different types of strokes, the strategies which can help prevent them occurring, […]

This module will help learners to understand the skills and behaviours that are essential to be an effective supervisee and how to get the […]

This module is designed to enable a practitioner to follow the correct process to provide care and support for service users. It covers what […]

Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them. This module looks specifically at individuals who […]

Self-neglect is complex and varied and is often misunderstood. This module looks at the three main types of self-neglect, who is at risk, how […]

This module explores the ethos of reablement, who’s involved and its benefits. It will also help the learner understand how individuals are assessed and […]

This module on recording skills looks at the importance of keeping records and how to record information correctly in the social care setting. It […]

Radicalisation is defined as the process by which individuals come to support terrorism and violent extremism and, in some cases, to participate in terrorist […]

The Care Quality Commission (CQC) updated the inspection framework for health and social care in 2017 to align service inspections. Learning Outcomes for this […]

Around 180,000 patients develop a pressure ulcer in hospital each year. This module looks at the eight principles of pressure ulcer management as well […]

Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]

How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]

We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]

Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]

We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]

Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]

Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]

True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]

In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.

This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]

To truly get behind the principles and practices of customer service, colleagues get to the heart of why great service matters. This module will explore the […]

This module looks at the meaning of customer service and explores the components of customer satisfaction, the difference between service-focused and sales-focused customer roles, […]

In this lesson we’re going to look at how you can support colleagues with invisible disabilities. That’s going to involve: Being able to explain […]

In this lesson we’re going to look at how you can support colleagues with invisible disabilities. That’s going to involve: Being able to explain […]

Are you wasting your time with Inclusion and Diversity training? This 6 minute video comes with the collection & introduces the concept of diversity […]

Very day, events unfold around us. Most of us, most of the time, watch these events from a distance. Depending on the gravity of […]

Very day, events unfold around us. Most of us, most of the time, watch these events from a distance. Depending on the gravity of […]

Any challenge to bias or discrimination will help to send a strong message of what is OK and what isn’t. However, a challenge made […]

Any challenge to bias or discrimination will help to send a strong message of what is OK and what isn’t. However, a challenge made […]

26% of people in the UK may have experienced bullying at work. In this module, we look at what is meant by bullying and […]

26% of people in the UK may have experienced bullying at work. In this module, we look at what is meant by bullying and […]

What is the culture like in your workplace? Do you and your colleagues feel able to be yourselves and do your best work? Do […]

What is the culture like in your workplace? Do you and your colleagues feel able to be yourselves and do your best work? Do […]

Disability inclusion is a wide-ranging topic, and the barriers faced by disabled people are all around us, though we don’t always see them. This […]

Disability inclusion is a wide-ranging topic, and the barriers faced by disabled people are all around us, though we don’t always see them. This […]

Imposter syndrome; we’ve all been there. Everyone seems to have much more faith in your abilities than you do – what happens when they […]

Come with us as we take an honest look at the issues surrounding diversity, equality, inclusion and belonging. We’ll answer some of the questions […]

Come with us as we take an honest look at the issues surrounding diversity, equality, inclusion and belonging. We’ll answer some of the questions […]

In this short module, ‘The Rainbow Umbrella’ we’ll answer some common questions about the experiences of LGBT+ people in the workplace. We’ll focus on […]

In this short module, ‘The Rainbow Umbrella’ we’ll answer some common questions about the experiences of LGBT+ people in the workplace. We’ll focus on […]

Mental health and wellbeing is something we all have and experience every day. It is as much a part of us as our physical […]

Mental health and wellbeing is something we all have and experience every day. It is as much a part of us as our physical […]

Let’s face it; for years, menopause was a taboo subject, one that was not talked about and ignored, even though it’s a transition that […]

Microaggressions are the everyday, often unintentional comments and actions that communicate to people that they are different and don’t belong. Although ‘micro’, these moments […]

Modern slavery is always a serious violation of a person’s human rights. Modern slavery is the exploitation or the severe and illegal exploitation of people […]

Have you ever met anyone with a neurodivergent condition, or do you have one yourself? What kind of barriers do you think some of […]

Have you ever met anyone with a neurodivergent condition, or do you have one yourself? What kind of barriers do you think some of […]

We spend a lot of time at work – on average, about 24% of our lives. Given the amount of time we spend here, […]

Hopefully, you have already completed the first module in this series, titled The uncomfortable truth. If not, we recommend you begin by doing that […]

Welcome to this series of two modules exploring the uncomfortable truths surrounding racial inequality in the workplace. In creating these two modules, we’ve taken guidance […]

We know that there is a much wider spectrum of gender identities, with male and female at either end and all of the non-binary […]

We know that there is a much wider spectrum of gender identities, with male and female at either end and all of the non-binary […]

We all have biases, whether we’re aware of them or not– they are just our brain’s way of making quick judgements and assessments of […]

We all have biases, whether we’re aware of them or not– they are just our brain’s way of making quick judgements and assessments of […]

Fraud is broadly defined as an intentional act to illegally or unethically gain a financial advantage, or reduce a loss, at the expense of […]

This module provides a high level examination of the legal and regulatory responsibilities regarding whistleblowing. The user will learn what is meant by the […]

The penalties introduced by The Bribery Act 2010 have been described as amongst the toughest in the world, with the legislation forcing organisations to […]

This module provides a high level examination of the legal and regulatory responsibilities regarding whistleblowing. The user will learn what is meant by the […]

Fraud can occur in any type and size of business, which means the revenue and long-term health of your business could be at risk. […]

Recent studies have revealed that UK business loses over £98 billion each year to fraud, and it’s a danger that every organisation should take […]

This anti bribery and corruption module presents a learner with four cases of potential bribery and corruption. The content allows scrutiny of the evidence […]

This module looks at why and how money laundering occurs, why it’s against the law, and the measures that your organisation can take to […]

Fraud can occur in any type and size of business, which means the revenue and long-term health of your business could be at risk. […]

Recent studies have revealed that UK business loses over £98 billion each year to fraud, and it’s a danger that every organisation should take […]

This module indicates how the Freedom of Information Act can impact a company. It demonstrates how to respond to requests for information under the […]

This module delivers an overview of what the Criminal Finances Act is and what it helps to achieve. It covers the offences introduced by […]

By the end of this module you will be able to recognise anti-competitive activities, be aware of how the law deals with them and know […]

This anti-bribery and corruption module presents a learner with four cases of potential bribery and corruption. The content allows scrutiny of the evidence for […]

This module looks at why and how money laundering occurs, why it’s against the law, and the measures that your organisation can take to […]

This course will teach you everything you need to know about using abrasive wheels safely and effectively. Together, we’ll follow Jamie, a new apprentice, […]

Every year, the fire service attends hundreds of thousands of fires around the UK, a significant portion of which occur in the workplace. The […]

In this Smart Revision, you’ll receive pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

Lone working comes with its own set of challenges and all professionals should guard against undue risk. This module will define the concept of […]

In this Smart Revision, you’ll receieve pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

It’s thought that around eight million people in the UK work alone or without direct supervision, and with new advances in technology this number […]

Manual handling, whereby one ‘transports or supports a load by hand, or by bodily force’ accounts for 24% of all reported workplace accidents – […]

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013 require the reporting of injuries, diseases and dangerous occurrences which arise out of, […]

In this Smart Revision, you’ll receive pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

Each year since 2001 an average of 8,702 people in Great Britain have been seriously injured due to a fall from height. In the […]

Personal safety represents our ability to go about everyday life free from the threat or fear of psychological, emotional or physical harm from others. […]

This module looks at health and safety policy and the legal requirements for both employees and employers. It also covers how to implement health […]

Surveys of office workers, conducted by the Health and Safety Executive, have revealed that many employees experience pain and discomfort following extended periods of […]

Of the increasing number of vehicles on Britain’s roads each year, many are being driven for business purposes. The road safety problems associated with […]

An overview of the Dangerous Substances and Explosive Atmospheres 2002 regulations (DSEAR) intended for managers, supervisors and employers.

Employers have general duties to look after the health, safety and welfare of their employees and others who may be affected by what the […]

Smart Revision is designed to test your knowledge in less than 10 minutes. It gives you pointed areas you need to review and allows […]

Accidents and fatalities involving lifting equipment in the workplace still happen. As a business or organisation involved in lifting operations and working with lifting […]

In this Smart Revision version, you’ll receive pointed recommendations on what sections you need to revise. This training can take between 5-30 minutes depending […]

This lesson is designed for managers and supervisors, especially for those with responsibility for building maintenance, and for anyone with general responsibilities for health […]

Carrying out a risk assessment where necessary is a legal requirement under the Management of Health and Safety at Work Regulations 1999. Failure to […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

In this Smart Revision, you’ll receive targeted recommendations on what sections you need to revise. This training can take between 5-30 minutes depending on […]

Did you know that all organisations have a responsibility to ensure the safety of employees, client data, assets, physical property and information? Security in […]

Effective risk management (the process by which risks are identified, evaluated and managed) is essential for any business that wishes to achieve its strategic […]

This module will instruct you on how to formulate a personal emergency evacuation plan (PEEP) for those who may not be able to get […]

The Office Safety module has been designed to provide a comprehensive introduction to good health and safety practice in the workplace. We begin with […]

Today, over half of the UK workforce are working mothers and it’s important that women feel confident that they can have babies and keep […]

The Health and Safety at Work Act was passed in 1974, and has done much to reduce instances of people experiencing ill health through […]

This course is for anyone with line management responsibility within any type of organisation. It focuses on the health and safety considerations for managers, leaders […]

DSE for Managers’ explores best practice for safe and proper use of Display Screen Equipment (DSE). While we adhere to, we don’t reference specific […]

Throughout this course, you are going to learn about the policies and procedures you will have to follow and the responsibilities to fulfil throughout […]

This module tackles Health and Safety in some depth, it is divided into 4 sections as well as an end of module assessment. The […]

It’s no doubt that it’s tempting to view this module simply as a matter of meeting legal requirements. But the reality is, the role […]

The Civil Contingencies Act defines an emergency as an event or situation which threatens serious damage to human welfare in a place in the […]

An estimated 2 million people in the UK have an addiction to some form of substance, and it’s estimated that alcohol alone costs the […]

The Asbestos Awareness module is aimed at property maintenance operatives and those who manage colleagues in construction settings. It will help you understand what […]

Welcome to this module on the FCA’s Consumer Duty. It should take you around 30-40 minutes to complete, including a short test at the […]

In this lesson, we will explore the regulation of banking services. Taking a look at the roles of the Financial Conduct Authority (FCA) and […]

In this lesson we will explore the topic of financial management, which will help you understand how regulation impacts financial management within banks. To […]

This module gives an overview of Nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will […]

The module explains what HACCP (Hazard Analysis and Critical Control Points) is and the benefits of using HACCP in the workplace. It also looks […]

The law states that certain rules relating to food and drink must be followed to avoid allergen situations, and these regulations apply to hotels, […]

This module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment […]

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

Moving on from Level 1, in this module you’ll learn about the importance of your food-handling responsibilities and find out more about food safety […]

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

This Level 3 course has been designed to help Managers and Supervisors in the hospitality sector ensure their business adheres to food safety legislation. […]

Dysphagia describes eating, drinking and swallowing difficulties in children, young people and adults. Some people with dysphagia have difficulty swallowing certain foods or liquids, […]

Diabetes is a lifelong condition that requires daily monitoring and regular treatment. We designed this module for those working in the healthcare industry or […]

Anaphylaxis is a life-threatening medical emergency and requires immediate treatment. A severe allergic reaction can cause an anaphylactic shock and must be treated with […]

In this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.

You already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In […]

Communication is at the heart of providing excellent customer service. 80% of complaints received by an organisation are likely to have poor communication as […]

This Safeguarding for All learning module, outlines how you can play an important part in helping to prevent the abuse and neglect of adults […]

Keeping children safe is everyone’s responsibility. This module will help all of us play our part in protecting children from abuse, neglect and exploitation. […]

This module looks at the steps a social worker must take when dealing with a referral, the context of consent during the referral process, […]

Connecting with other people via the internet is a bigger part of our lives than ever before and it brings many benefits, but it also […]

Welcome to this e-learning module about safeguarding and child protection for all healthcare staff, including commissioners of services. Everyone who comes into contact with […]

Welcome to this 60-minute e-learning module on Safeguarding Children Level 2. We recommend that if this is your first time viewing this module that […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

This module uses a series of narratives featuring child characters and concerned adults to illustrate what safeguarding is and who is responsible. Learning Outcomes […]

After completing all the sections of this course you will know how safer recruitment contributes to safeguarding and understand the principles, application and your […]

Safeguarding is a term used to describe the actions needed to protect adults at risk from abuse or neglect. It is an important shared […]

In this module we will explore how those who work in healthcare services might spot abuse happening to an adult with care and support […]

This Module begins with a recap of levels 1 and 2. Level 3 has been split into 3 modules due to the amount of […]

Welcome to this Level 3 e-learning on safeguarding adults. This is the second of three modules that are required to complete the Level 3 content. […]

Welcome to the final module in the series on safeguarding adults. In this module, you will learn about clinical supervision and personal development in […]

Welcome to this e-learning module on safeguarding and child protection for non-children’s service workers. Learn how to recognise when a child may be suffering […]

Radicalisation is defined as the process by which individuals come to support terrorism and violent extremism and, in some cases, to participate in terrorist […]