Consumer Duty

This module covers what an Approved Person is and what their role in an organisation is with clear focus on when and how this […]

This is an introductory e-learning module on the Banking Conduct of Business Sourcebook – or BCOBS. This module is designed to give you a […]

This module will introduce you to the themes you need to be aware of when considering conduct risk and cover the main elements that […]

This module provides a high-level examination of the regulatory responsibilities placed on firms when identifying and managing conflicts of interest.This Module will give your […]

This module is intended to explain to employees of insurance brokers what Contract Certainty is, why it is necessary, and how to achieve it.  […]

This module delivers an overview of what the Criminal Finances Act is and what it helps to achieve. It covers the offences introduced by […]

The subject of vulnerable customers has become of concern to the Financial Conduct Authority. It’s important that financial services firms find ways of identifying […]

This course focuses on the conduct rules that are found in the Code of Conduct (COCON) Sourcebook that is in the High Level Standards […]

This module provides a high-level introduction to Financial Markets.Your learners will understand the various types of financial markets, and why they exist, They will […]

This module looks at what we mean by the term ‘financial promotion’, as well as the key issues associated with the subject. We also […]

By completing this course you’ll find out what fraud is and why it’s important that you know about it. You’ll explore UK law and […]

This module looks at the rules relating to FCA regulated complaints, the procedures that your firm needs to adopt to handle complaints effectively and […]

This module will help you understand: why the FCA regulations on consumer credit were created how consumer credit is regulated in the UK what’s […]

This module will help you understand the regulation of UK financial services and your responsibilities in respect of this regulation.Learners will understand the regulation, […]

The IDD updates the original Insurance Mediation Directive regulations since its introduction in January 2005 and is designed to ease the difficulties firms encounter […]

A comprehensive introduction to the subject of lending. Key terminology is explained as the main areas of lending are examined in detail. The most […]

This module starts by looking at what market abuse actually is and why preventing it is so important. It also explores the offences and […]

Senior Managers and Certification Regime (SM&CR) aims to reduce harm to consumers and strengthen market integrity by making colleagues aware of their accountabilities for […]

This module looks at what Treating Customers Fairly (TCF) means for you and for your customers, the regulatory requirements of meeting TCF and how […]

This module on the Mortgage Credit Directive – or MCD is designed to give you an understanding of the Directive, the terms it introduces […]