This module will introduce you to the themes you need to be aware of when considering conduct risk and cover the main elements that senior managers need to take into account when setting strategy and business plans.
Please note that this module continues the learning from the content contained in the Treating Customers Fairly and Introduction to FCA Regulations modules.
Learning Outcomes for this module include:
Gain an understanding of the drivers and market conditions which influence the way organisations behave and/or might give rise to poor conduct.
Examine the specific areas of business conduct that the FCA believes present the most significant risk to customer outcomes.
Consider the steps that need to be taken in order to achieve lasting progress in dealing with conduct risk.
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