Accreditations and Endorsements


In this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.
Watch Content PreviewYou already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In […]
Communication is at the heart of providing excellent customer service. 80% of complaints received by an organisation are likely to have poor communication as […]
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