Accreditations and Endorsements

CPD certified

Also in Customer Service in the Public Sector

Customer Service Suite: Part 2 – Standards
lesson / 20m

You already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In […]

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Customer Service Suite: Part 3 – Communication
lesson / 35m

Communication is at the heart of providing excellent customer service. 80% of complaints received by an organisation are likely to have poor communication as […]

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