• Lesson

Customer Service Suite: Part 3 – Communication

  • 35m
  • Editable

Communication is at the heart of providing excellent customer service.

80% of complaints received by an organisation are likely to have poor communication as their root cause. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.

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Accreditations and Endorsements

CPD certified

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