Accreditations and Endorsements


Communication is at the heart of providing excellent customer service.
80% of complaints received by an organisation are likely to have poor communication as their root cause. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.
Watch Content PreviewIn this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.
You already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In […]
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