• Lesson

Customer Service Suite: Part 2 – Standards

  • 20m
  • Editable

You already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In this module, you will further explore the benefits of customer service standards for you, the organisation and the customers.

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Accreditations and Endorsements

CPD certified

Also in Customer Service in the Public Sector

Customer Service Suite: Part 1 – Introduction
lesson / 20m

In this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.

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Customer Service Suite: Part 3 – Communication
lesson / 35m

Communication is at the heart of providing excellent customer service. 80% of complaints received by an organisation are likely to have poor communication as […]

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