• Collection

Making an Impact: The Art of Customer Service

  • 12 Lessons
  • Editable

Customer service is about so much more than the small talk at the till. From creating the right kind of culture, to using tools and techniques to make sure every customer leaves happy, this collection will help any customer-facing employee refine the art of customer service.

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Accreditations and Endorsements

CPD certified

Lessons in this collection

Using Complaints to Improve Performance
  • 15m
  • Editable
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Overcoming Objections and Closing
  • 25m
  • Editable
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Giving Customers More with Cross-Selling and Upselling
  • 15m
  • Editable
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Talking About Features and Benefits
  • 15m
  • Editable
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Questioning Tools and Techniques
  • 15m
  • Editable
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Getting to the Heart of Customers’ Needs and Wants
  • 15m
  • Editable
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Building Rapport
  • 15m
  • Editable
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Mastering a Customer Service Mindset
  • 16m
  • Editable
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Everyday Customer Service Skills
  • 15m
  • Editable
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Cultivating a Customer Service Culture
  • 18m
  • Editable
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Why Customer Service Matters
  • 15m
  • Editable
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What Does Customer Service Really Mean?
  • 15m
  • Editable
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