Making an Impact: The Art of Customer Service
Customer service is about so much more than the small talk at the till. From creating the right kind of culture, to using tools and techniques to make sure every customer leaves happy, this collection will help any customer-facing employee refine the art of customer service.
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dc8a09e9e3991b42871e3.png)
Accreditations and Endorsements
![CPD certified](https://lpshowcase.learningpool.com/wp-content/uploads/2021/07/cpd-certified-black-150x137.png)
Lessons in this collection
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656de0b0f96f8153c45c96c4-150x47.jpg)
Using Complaints to Improve Performance
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656de0cbf96f8153c45c96f7-150x47.jpg)
Overcoming Objections and Closing
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656de064aeb60c5af75ff3cb-150x47.jpg)
Giving Customers More with Cross-Selling and Upselling
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656de04625965b285dcafc43-150x47.jpg)
Talking About Features and Benefits
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dcfe259400e5798242d8a-150x47.jpg)
Questioning Tools and Techniques
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dcf2040e974629bedbfa9-150x47.jpg)
Getting to the Heart of Customers’ Needs and Wants
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dce6cd331102704029630-150x47.jpg)
Building Rapport
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dcde6f96f8153c45c5a87-150x47.png)
Mastering a Customer Service Mindset
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dcd609e9e3991b4287e3e-150x47.png)
Everyday Customer Service Skills
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dcc2159400e579824233c-150x47.png)
Cultivating a Customer Service Culture
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dc9fe6f79e1881c87e5c0-150x47.png)
Why Customer Service Matters
View
![](https://lpshowcase.learningpool.com/wp-content/uploads/2023/11/656dc8a09e9e3991b42871e3-150x47.png)
What Does Customer Service Really Mean?
View
Based on Making an Impact: The Art of Customer Service we recommend
![](https://lpshowcase.learningpool.com/wp-content/uploads/2022/01/Banner-6-1920x600-1.jpg)
Get in Touch
"*" indicates required fields