Contact Center Micro
Learners’ needs are constantly changing and the ability to set aside an hour or more away from their day to complete learning modules is not an option. That’s why all the modules in the Contact Centre catalogue are designed to be consumed through space practice – just a few moments to read, understand and do something different to enhance your learner’s effectiveness in the role

Lessons in this collection

Workforce Management Lesson 1 Forecasting
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Workforce management Lesson 2 Daily patterns
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Workforce management Lesson 3 Managing Change
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Workforce management Lesson 4 Managing Performance
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The Sales Process Lesson 1 Approaching a sales call
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The Sales Process Lesson 2 Types of questions
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The Sales Process Lesson 3 Handling objections
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The Sales Process Lesson 4 Closing the sale
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Email Customer Service Lesson 1 Email Customer support
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Email Customer Service Lesson 2 Bring your personality
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Email Customer Service Lesson 3 Email essentials
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Email Customer Service Lesson 4 The impact of email
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Coaching for success Lesson 1 What is coaching
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