Contact Center Micro

The aim of this module is to enhance your ability in developing and leading teams to achieve organisational goals. You’ll look at goals and objectives from both […]

As a leader of a team, your role is to bring individuals together, inspire and support them, making sure that they function well alone […]

In this lesson learners will find out how to develop a vision that sets clear direction for the team, and the benefits it brings […]

Workplace wellness is more important than ever before. Here leaders will discover how to promote the wellbeing of their team as well as their […]

There’s more to delegation than assigning tasks to others. Here, learners will find out about the when, who, how and what of delegation so […]

This lesson’s got everything leaders need to know about how to use and give great feedback that will benefit the individual, the team and […]

This Feedback & Rewind video shows you what impact your feedback has on the person receiving it.

This lesson guides learners through how to manage conflict in their team, from spotting the signs through to managing conflict situations and the skills […]

Everything leaders need to know about performance and performance appraisals and how to make them work for the benefit of the individual as well […]

In this lesson learners will explore how leaders and their teams can approach difficult conversations with each other in a constructive way. Every leader […]

As a leader, you’re responsible for ensuring your team members not only have the resources to perform to the best of their ability, but […]

Leaders will understand their role in supporting the team through organisational change, and how to do this in ways that work for every member […]

The whole is greater than the sum of its parts… this lesson helps leaders explore the power of strong teamwork to get more done, […]