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Did you know that in Italy, you’re not supposed to order a cappuccino after 11am? A good cappuccino has thirds: one part coffee to […]

An Americano is not just black coffee. Americano coffees are made by adding varying ratios of hot water to a single or double shot of espresso […]

Served in a 4oz glass, also known as a ‘gibraltar’. This tutorial will take you through the classic Cortado

The perfect desert for a coffee lover! Add a shortbread and you’ve got a close resemblance to a tiramisu Making a shot of espresso, […]

Does your customer need some caffeine but wants some sweet chocolate too? A mocha is what you might want to make! For a luxury […]

This tutorial will take you through the classic Espresso. The espresso is the base for almost all specialty coffees so it’s important to get […]

Ever tried an espresso shot with milk? Thats kind of a macchiato. Typically served in a 3oz espresso cup, a macchiato is made by adding a […]

What is a Flat White ?! It’s in the Milk. more milk than a cappuccino but its got the light texture of a latte. This […]

Ever get asked Whats the difference between Latte and Cappuccino?  We’ve got you covered – In this tutorial you’ll see the Steamed Lightweight milk poured into […]

The Coffee industry is expected to turnover £13 billion in the UK in the next five years. On an average, we serve 55 million cups […]

AI Assess: Code of Conduct, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized […]

AI Assess: Ensuring Data Privacy, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, […]

AI Assess: Harassment Prevention, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Sexual Harassment at Work, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, […]

AI Assess: Managing Stress Through Change, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, […]

AI Assess: Allyship in Practice, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized […]

AI Assess: Micro-Behaviours, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback to […]

AI Assess: Fire Safety, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Manual Handling, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Food Allergens, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Display Screen Equipment, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized […]

AI Assess: Unconscious Bias, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

Our world is being transformed by a series of megatrends, what Ernst and Young refers to as ‘large, transformative global forces that define the […]

Since the Industrial Revolution, our society has been obsessed with the model of producing, using and discarding. We call this the linear model or […]

We are in the midst of a climate emergency. Despite pandemic lockdowns, greenhouse gas emissions hit a new high in 2020 and according to […]

Travel is the largest contributor of greenhouse gas emissions in the Earth’s atmosphere, warming our planet. Reaching net zero will therefore require fundamental changes […]

Given the weight of scientific evidence around climate change and the apparent lack of global commitment to turn the tide, it is easy to […]

Welcome to this Net Zero course on biodiversity. We will look at how the natural world has been affected by the climate crisis and […]

Water covers around three quarters of Earth’s surface and is essential to all life forms and yet our most precious resource is under threat. […]

It may be a play on words, but yes, food for thought is exactly what is required here.  Our food system is under huge […]

Around the global, countries are under pressure to decarbonise its building stock. The way we heat and power our houses and flats has significant […]

We will look at how the collective financial choices we make have an impact on our planet’s wellbeing and consider some of the ways […]

Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]

Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]

Designed to meet the needs of people who work in a marketing, customer facing and promotional role. This lesson will provide learners with the […]

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Information is vital to every organisation and, when used effectively, can bring huge benefits. However, we also have the responsibility of protecting such data, […]

We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module […]

Information resources are vital to every modern business organisation. Their confidentiality, integrity and availability are essential in maintaining service levels, ensuring legal compliance and […]

Cyber crime is an offence which is committed, in full or in part, via a computer, network or other computer-enabled device. This module is […]

Cyber Security is the second of two modules about online crime, security and protection. It will look at how you can protect yourself from […]

This module is designed to allow users to define cybercrime and cyber security and understand in which ways vulnerability exists at work and at […]

In this lesson, we will cover the essentials of data protection, explore what data protection means, who’s involved with protecting data and why it […]

Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]

Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

How important are our professional relationships and what can you do to improve them? This module introduces you to the topic of Building Relationships […]

Do you do much negotiating in your role? You might be doing more than you think. This module introduces the topic of Negotiation and […]

Put your negotiation skills to the test in this choose-you-own-adventure activity. You need to buy a birthday present for somebody; can you get the […]

If a customer thinks you aren’t listening to them properly, it will be difficult to build rapport. Let’s take a look at how you […]

Building rapport doesn’t come naturally to everyone, and some customers can be more difficult than others, but the techniques that in this micro module […]

People expect a lot of personalisation in their communications with companies. In this module, we’ll explore how and why you need to know your […]

In order to become successful and confident in business negotiations we first need to develop influencing skills, which in turn are informed by our […]

‘Emotional intelligence’ is your ability to recognise and manage your own emotions, as well as recognise and respond appropriately to the other person’s emotions. […]

The steps in this micro module will set a good foundation for what is to come. After this, have a look at Listening and […]

The purpose of this module is to review the traditional sales process from end to end, and look at ways you can improve the […]

Attending a virtual meeting is just like attending an in-person meeting, but there are additional challenges you may face as both an attendee or […]

We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module […]

This module is all about promoting positive attendance at work and managing sickness absence. The module uses real life observable examples to give a […]

Welcome to Developing People in the Workplace. We’re going to look at the importance of promoting personal development, and the role that you as a […]

This lesson will serve as a best practice guide to the often difficult situation of chairing a disciplinary meeting It will take around one […]

A brief introduction to our curated and created learning resources on People Management. Why it’s a vital future skill for the workplace, and how […]

Preparing for the arrival of a baby or child is an exciting, life-changing transition. As an expectant father you will have many decisions to […]

Preparing for the arrival of a new baby or child is an exciting and life changing moment, and planning your time off accordingly can […]

Preparing to welcome a child through adoption or surrogacy is a life-changing transition and taking time off to care for and bond with your […]

We’ve all heard of Millennials, Generation X, Y and Z and Baby Boomers… but which are you and does it really effect your style […]

Employees are the key to any successful business and this should be reflected when dealing with employee attendance. While it’s unrealistic to expect 100% […]

What do you think? Should organisations establish a people management culture or should they let their leaders follow their own style?

This module is for those managers tasked with carrying out performance appraisals. After completing the module you will be able to plan, prepare and […]

After completing the module, you’ll be able to successfully prepare for your appraisal meeting and make a full contribution to proceedings. Learning Outcomes for […]

This lesson uses video clips of performance appraisal scenarios to illustrate the performance appraisal interview process – why it is done, how the interview […]

Every business will have its own particular system in place for managing employee absences. This module shares information, exercises and case studies to demonstrate […]

All employers should be committed to providing a quality service to their customers. In order to do so, its employees need to be encouraged, motivated […]

Code of Conduct is a part of of a 6 lesson series, this module will introduce you to a typical Code of Conduct policy, […]

An organisation’s disciplinary procedure is designed to help employees achieve the standards of conduct expected by the business.This module will introduce you to a […]

A dispute resolution procedure provides a way for an individual employee of a company to raise a grievance. It will usually apply to all […]

This lesson is aimed at everyone, as everyone can be impacted by a new person joining a team. It will enable you to identify […]

Part 4 of 4 in our Managing Others Effectively suite of modules. The conclusion of these modules looks back on the feedback, managing absence […]

This module looks at dealing with absence and supporting people returning to work. Highlighting the right and supportive approach to your team members absence. […]

This module will look at delegation and planning, along with the effects of not delegating effectively. Why delegation is important and necessary as well […]

Welcome to Part 1 of 4 in our Managing Others Effectively suite of modules. The aim of these modules is to provide you with […]

The advent of the smartphone and the rise of portable tech like laptops and tablets, means that we always have technology at the touch […]

Self-development is about taking responsibility for your own personal and career development. Although you can ask others for help and support, you should use your […]

When we think of creativity, do you think of the skill of being creative? That’s NOT what this lesson is! Self-care or taking care […]

A branching scenario which takes the learner through their typical workday, asking what they do at each stage. Answers contribute to a ratio of […]

A 10-minute module looking at some of the worries and concerns you might have about returning to the workplace after lockdown/quarantine and how to […]

On 11th March 2020, the World Health Organisation officially declared COVID-19 a pandemic. There is light at the end of the tunnel, and for […]

This module includes a variety of practical activities and resources surrounding the topic of mindset and attitude – from increasing your awareness to challenging negative thinking patterns. You […]

We focus on the need to keep your own health in mind. Together we explore some steps in becoming aware of the emotional response […]

Stress is a fight or flight instinct that kicks our body into action when it feels threatened. This can be useful at times, but […]

How does your mind feel right now? It can be easy to be overwhelmed in our busy, stressful, relentless world. Mindfulness is a skill that […]

This series of short pages introduces key aspects of resilience which will make you a stronger and more self-reliant remote worker. Also includes a […]

25-minute module on how you can maintain hygiene and keep yourself safe at home, on your commute and in the office, covering everything from […]

Looking at the challenges of working from home, specifically at the potential impact of remote working on stress and wellbeing, and what you can […]

Research tells us that if misogynistic or sexist attitudes towards women and girls go unchecked, they can lead to even more harmful and violent behaviour, both online […]

This lesson will introduce you to social prescribing. What it is? Who can benefit from it and how it works from people it has directly […]

As you go through this module, remember that everybody won’t get this right every time, including you, but as a manager or leader, you will […]

Welcome to this series of two modules exploring the uncomfortable truths surrounding racial inequality in the workplace. In creating these two modules, we’ve taken guidance […]

On 11th March 2020, the World Health Organisation officially declared COVID-19 a pandemic. There is light at the end of the tunnel, and for […]

New thinking, coupled with a new funding model, have turned apprenticeships into a critical component of the learning and development mix. Apprenticeship starts have […]

This module will increase understanding on the sustainability and environmental issues in an organisation, and the legislation that governs it. It looks at sustainability […]

Pressure, in some circumstances, can help us to perform to a higher level and achieve our goals. When pressure becomes excessive, however, stress occurs. […]

In the UK in 2018 someone took their own life every 81 minutes. We’ve put together this e-learning module with the aim of helping […]

Modern slavery is always a serious violation of a person’s human rights. Modern slavery is the exploitation or the severe and illegal exploitation of people […]

This module explores the key messages espoused by the Love Food, Hate Waste campaign and the key behavioural changes we can make to help […]

We now live and work in a world that a home office could be a vital part of our job. But, home offices are […]

In this short lesson, we will take a look at a new strain of coronavirus, now known as novel coronavirus (COVID-19). We have all […]

Corporate Social Responsibility (CSR) isn’t something that is strictly required of your organisation; it’s a self-policing approach to business activities that are concerned with […]

In this module, you’ll look at what climate change is, the evidence there is for it and how you can help to combat it. […]

This module introduces the signs and symptoms of anxiety and anxiety disorders. It outlines different types of anxiety disorders and provides signposts to strategies […]

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]