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AI Assess: Code of Conduct, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized […]

AI Assess: Ensuring Data Privacy, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, […]

AI Assess: Harassment Prevention, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Sexual Harassment at Work, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, […]

AI Assess: Managing Stress Through Change, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, […]

AI Assess: Allyship in Practice, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized […]

AI Assess: Micro-Behaviours, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback to […]

AI Assess: Fire Safety, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Manual Handling, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Food Allergens, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

AI Assess: Display Screen Equipment, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized […]

AI Assess: Unconscious Bias, is an AI-powered assessment that measures how people apply skills, not just what they know. AI Assess contains Immediate, personalized feedback […]

Our world is being transformed by a series of megatrends, what Ernst and Young refers to as ‘large, transformative global forces that define the […]

Since the Industrial Revolution, our society has been obsessed with the model of producing, using and discarding. We call this the linear model or […]

We are in the midst of a climate emergency. Despite pandemic lockdowns, greenhouse gas emissions hit a new high in 2020 and according to […]

Travel is the largest contributor of greenhouse gas emissions in the Earth’s atmosphere, warming our planet. Reaching net zero will therefore require fundamental changes […]

Given the weight of scientific evidence around climate change and the apparent lack of global commitment to turn the tide, it is easy to […]

Welcome to this Net Zero course on biodiversity. We will look at how the natural world has been affected by the climate crisis and […]

Water covers around three quarters of Earth’s surface and is essential to all life forms and yet our most precious resource is under threat. […]

It may be a play on words, but yes, food for thought is exactly what is required here.  Our food system is under huge […]

Around the global, countries are under pressure to decarbonise its building stock. The way we heat and power our houses and flats has significant […]

We will look at how the collective financial choices we make have an impact on our planet’s wellbeing and consider some of the ways […]

Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]

Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]

Designed to meet the needs of people who work in a marketing, customer facing and promotional role. This lesson will provide learners with the […]

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Information is vital to every organisation and, when used effectively, can bring huge benefits. However, we also have the responsibility of protecting such data, […]

We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module […]

Information resources are vital to every modern business organisation. Their confidentiality, integrity and availability are essential in maintaining service levels, ensuring legal compliance and […]

Cyber crime is an offence which is committed, in full or in part, via a computer, network or other computer-enabled device. This module is […]

Cyber Security is the second of two modules about online crime, security and protection. It will look at how you can protect yourself from […]

This module is designed to allow users to define cybercrime and cyber security and understand in which ways vulnerability exists at work and at […]

In this lesson, we will cover the essentials of data protection, explore what data protection means, who’s involved with protecting data and why it […]

Working in a call centre, contact centre or support role of any kind can present a range of data protection issues. This lesson has […]

Learners will learn more on data security and protection in a variety of sectors and scenarios and clarify the valid and fair usage of […]

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Our Data protection and Data Security lessons go beyond GDPR to ensure that learners understand the full impact of protection and security

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

How important are our professional relationships and what can you do to improve them? This module introduces you to the topic of Building Relationships […]

Do you do much negotiating in your role? You might be doing more than you think. This module introduces the topic of Negotiation and […]

Put your negotiation skills to the test in this choose-you-own-adventure activity. You need to buy a birthday present for somebody; can you get the […]

If a customer thinks you aren’t listening to them properly, it will be difficult to build rapport. Let’s take a look at how you […]

Building rapport doesn’t come naturally to everyone, and some customers can be more difficult than others, but the techniques that in this micro module […]

People expect a lot of personalisation in their communications with companies. In this module, we’ll explore how and why you need to know your […]

In order to become successful and confident in business negotiations we first need to develop influencing skills, which in turn are informed by our […]

‘Emotional intelligence’ is your ability to recognise and manage your own emotions, as well as recognise and respond appropriately to the other person’s emotions. […]

The steps in this micro module will set a good foundation for what is to come. After this, have a look at Listening and […]

The purpose of this module is to review the traditional sales process from end to end, and look at ways you can improve the […]

Attending a virtual meeting is just like attending an in-person meeting, but there are additional challenges you may face as both an attendee or […]

We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module […]

This module is all about promoting positive attendance at work and managing sickness absence. The module uses real life observable examples to give a […]

Welcome to Developing People in the Workplace. We’re going to look at the importance of promoting personal development, and the role that you as a […]

This lesson will serve as a best practice guide to the often difficult situation of chairing a disciplinary meeting It will take around one […]

A brief introduction to our curated and created learning resources on People Management. Why it’s a vital future skill for the workplace, and how […]

Preparing for the arrival of a baby or child is an exciting, life-changing transition. As an expectant father you will have many decisions to […]

Preparing for the arrival of a new baby or child is an exciting and life changing moment, and planning your time off accordingly can […]

Preparing to welcome a child through adoption or surrogacy is a life-changing transition and taking time off to care for and bond with your […]

We’ve all heard of Millennials, Generation X, Y and Z and Baby Boomers… but which are you and does it really effect your style […]

Employees are the key to any successful business and this should be reflected when dealing with employee attendance. While it’s unrealistic to expect 100% […]

What do you think? Should organisations establish a people management culture or should they let their leaders follow their own style?

This module is for those managers tasked with carrying out performance appraisals. After completing the module you will be able to plan, prepare and […]

After completing the module, you’ll be able to successfully prepare for your appraisal meeting and make a full contribution to proceedings. Learning Outcomes for […]

This lesson uses video clips of performance appraisal scenarios to illustrate the performance appraisal interview process – why it is done, how the interview […]

Every business will have its own particular system in place for managing employee absences. This module shares information, exercises and case studies to demonstrate […]

All employers should be committed to providing a quality service to their customers. In order to do so, its employees need to be encouraged, motivated […]

Code of Conduct is a part of of a 6 lesson series, this module will introduce you to a typical Code of Conduct policy, […]

An organisation’s disciplinary procedure is designed to help employees achieve the standards of conduct expected by the business.This module will introduce you to a […]

A dispute resolution procedure provides a way for an individual employee of a company to raise a grievance. It will usually apply to all […]

This lesson is aimed at everyone, as everyone can be impacted by a new person joining a team. It will enable you to identify […]

Part 4 of 4 in our Managing Others Effectively suite of modules. The conclusion of these modules looks back on the feedback, managing absence […]

This module looks at dealing with absence and supporting people returning to work. Highlighting the right and supportive approach to your team members absence. […]

This module will look at delegation and planning, along with the effects of not delegating effectively. Why delegation is important and necessary as well […]

Welcome to Part 1 of 4 in our Managing Others Effectively suite of modules. The aim of these modules is to provide you with […]

The advent of the smartphone and the rise of portable tech like laptops and tablets, means that we always have technology at the touch […]

Self-development is about taking responsibility for your own personal and career development. Although you can ask others for help and support, you should use your […]

When we think of creativity, do you think of the skill of being creative? That’s NOT what this lesson is! Self-care or taking care […]

A branching scenario which takes the learner through their typical workday, asking what they do at each stage. Answers contribute to a ratio of […]

A 10-minute module looking at some of the worries and concerns you might have about returning to the workplace after lockdown/quarantine and how to […]

On 11th March 2020, the World Health Organisation officially declared COVID-19 a pandemic. There is light at the end of the tunnel, and for […]

This module includes a variety of practical activities and resources surrounding the topic of mindset and attitude – from increasing your awareness to challenging negative thinking patterns. You […]

We focus on the need to keep your own health in mind. Together we explore some steps in becoming aware of the emotional response […]

Stress is a fight or flight instinct that kicks our body into action when it feels threatened. This can be useful at times, but […]

How does your mind feel right now? It can be easy to be overwhelmed in our busy, stressful, relentless world. Mindfulness is a skill that […]

This series of short pages introduces key aspects of resilience which will make you a stronger and more self-reliant remote worker. Also includes a […]

25-minute module on how you can maintain hygiene and keep yourself safe at home, on your commute and in the office, covering everything from […]

Looking at the challenges of working from home, specifically at the potential impact of remote working on stress and wellbeing, and what you can […]

Research tells us that if misogynistic or sexist attitudes towards women and girls go unchecked, they can lead to even more harmful and violent behaviour, both online […]

This lesson will introduce you to social prescribing. What it is? Who can benefit from it and how it works from people it has directly […]

As you go through this module, remember that everybody won’t get this right every time, including you, but as a manager or leader, you will […]

Welcome to this series of two modules exploring the uncomfortable truths surrounding racial inequality in the workplace. In creating these two modules, we’ve taken guidance […]

On 11th March 2020, the World Health Organisation officially declared COVID-19 a pandemic. There is light at the end of the tunnel, and for […]

New thinking, coupled with a new funding model, have turned apprenticeships into a critical component of the learning and development mix. Apprenticeship starts have […]

This module will increase understanding on the sustainability and environmental issues in an organisation, and the legislation that governs it. It looks at sustainability […]

Pressure, in some circumstances, can help us to perform to a higher level and achieve our goals. When pressure becomes excessive, however, stress occurs. […]

In the UK in 2018 someone took their own life every 81 minutes. We’ve put together this e-learning module with the aim of helping […]

Modern slavery is always a serious violation of a person’s human rights. Modern slavery is the exploitation or the severe and illegal exploitation of people […]

This module explores the key messages espoused by the Love Food, Hate Waste campaign and the key behavioural changes we can make to help […]

We now live and work in a world that a home office could be a vital part of our job. But, home offices are […]

In this short lesson, we will take a look at a new strain of coronavirus, now known as novel coronavirus (COVID-19). We have all […]

Corporate Social Responsibility (CSR) isn’t something that is strictly required of your organisation; it’s a self-policing approach to business activities that are concerned with […]

In this module, you’ll look at what climate change is, the evidence there is for it and how you can help to combat it. […]

This module introduces the signs and symptoms of anxiety and anxiety disorders. It outlines different types of anxiety disorders and provides signposts to strategies […]

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]

This is not a lesson, this is an explainer video on how this collection works.  

Discover a powerful but often overlooked feature in Excel—Sheet View. This tool is perfect for those who need to filter or sort data in […]

Footnotes and endnotes in Word offer a straightforward way to add additional information to documents. Footnotes appear at the bottom of the page where […]

Learn how to create a table of contents using bookmarks in Word. Bookmarks allow specific sections of a document, such as text, headings, images, […]

In this video, explore the exciting new checkboxes feature in Excel 365, which is now out of beta and available for everyone. Forget the […]

Discover how to create a polished, professional stacked bar chart in Excel inspired by The Economist style. This guide walks you through selecting data, […]

Join public and private teams in Microsoft Teams with this step-by-step guide. Discover the key differences between team types, from instantly joining public teams […]

Curious about how to let your team know when you’re in the zone—or off for a quick coffee? Microsoft Teams’ presence status has you […]

Discover the new Microsoft Teams for Personal Use, now offering robust community-building features to elevate your personal networking. This guide explores how to set […]

Dive into Microsoft Teams’ Whiteboard, a great tool for brainstorming and collaborating with your team. Within a Teams meeting, you can set up a […]

Discover how to use breakout rooms in Microsoft Teams to facilitate focused discussions and group exercises during meetings. This video guides you through creating, […]

Learn how to manage keyboard and mouse control in Microsoft Teams meetings, showing organisers and presenters how to pass and reclaim control during shared […]

This lesson explores the feature that simplifies dataset summarisation. Subtotals enable you to calculate and display total values for different groups within a dataset. […]

Before sharing your Excel spreadsheets with others, it’s crucial to check for potential issues and ensure accessibility for all users. In this lesson, we’ll […]

If you’ve ever wondered how to enhance your data visualisation skills and make meaningful insights at a glance, this one’s for you. In this […]

If you’ve ever found yourself grappling with messy datasets or are new to the Power Query, this lesson is for you. In this lesson, […]

Ready for the second part of Cleaning Data in Excel with Power Query? In this lesson, we’re transforming our unruly dataset for easy, organised […]

Welcome to the final instalment of our three-part series on Cleaning Data in Excel with Power Query. In this lesson, we’ll briefly revisit the […]

In this lesson, we tackle the challenge of identifying data in a list using the IF function with a partial match. Imagine you’re a […]

Imagine having a dynamic and colour-coded dashboard at your fingertips, effortlessly keeping track of invoice statuses – it’s a game-changer! In this lesson, we’ll […]

Streamlining your bulk email-sending process has never been easier. Say goodbye to the complexities of VBA coding and programming as we guide you through […]

Whether you’re tracking workouts or managing tasks, checkboxes offer a visual record and keep things organised. Discover the power of TRUE and FALSE outputs […]

If you’ve ever needed to determine the end date of a project based on workdays (excluding weekends and holidays), this is the lesson for […]

Imagine a scenario where your work week is not the conventional Monday to Friday and you want to estimate project durations based on this […]

Whether you’re new to Word or just looking to enhance your skills, this lesson guides you through creating a customised Table of Figures in […]

Ready to level up your Excel game? This lesson will enhance your efficiency by automating invoice reminders using VBA to create a customised message […]

Are you ready to transform your Excel game? In this lesson, we’ll guide you through four essential efficiency tips that might just revolutionise how […]

Have you ever wondered how to perform data aggregations effortlessly within a single formula? GroupBy is your answer! We’ll cover the essential components of […]

This lesson shares essential tips to enhance your email searching skills. Understanding the search scope is crucial; you can search within the current mailbox, […]

If you’ve ever felt overwhelmed by the intricacies of PowerPoint, then understanding the Slide Master is a game-changer. We’ll guide you through the creation […]

This lesson focuses on harnessing the power of Copilot within PowerPoint. It covers the recent expansion of Copilot accessibility, the Designer feature, and a […]

Are you prepping a presentation that demands a stunning introduction? Look no further! In this lesson, we show you how to add a blur […]

We all know scrolling through lengthy documents to find specific information is a chore. The solution? An index is the unsung hero at the […]

If you find yourself grappling with the tedious task of manually formatting headings in your documents, this lesson is your game-changer. This lesson will […]

Discover the power of combining Microsoft Forms with PowerPoint to collect real-time responses from your audience and display them directly on your presentation slides. […]

This lesson will explore how to add a personal touch to your presentations. Forget the default themes; let’s infuse some personality into your slides! […]

This lesson explores the features of PowerPoint’s Slide Zoom functionality. Slide Zoom makes your content much more appealing to your audience and enhances their […]

This lesson will guide you through using Morph transitions to craft a visually stunning spotlight effect, allowing you to highlight crucial elements in PowerPoint. […]

Discover the functionality of Outlook’s Search Folders in this lesson. Learn how to create folders with different criteria and make email management efficient. We’ll […]

QuickSteps in Outlook is ideal for personalised and on-the-spot email handling. We’ll explore the often-overlooked QuickSteps group on the Home tab, revealing the power […]

This lesson explores how Outlook Groups, SharePoint, and Microsoft Teams can work together within the Microsoft 365 suite to simplify tasks and boost collaborative […]

Have you ever needed to quickly find data based on two distinct conditions? This one’s for you. Get the most out of Excel’s XLOOKUP […]

Explore advanced data validation techniques, features and Excel’s data validation capabilities in this lesson. While dropdown lists are commonly used to control data entry, […]

If you’ve ever used Microsoft Forms in your Microsoft 365, you know the convenience of collecting responses and exporting them to Excel for analysis. […]

If you’ve ever imported data from the web and found pesky wildcard characters like asterisks messing with your cell contents, this lesson is your […]

A standard VLOOKUP has its limitations. XLOOKUP offers additional search options but fails to provide the desired result. This lesson presents a familar scenario […]

This lesson will support you in performing complex two-way lookups with ease. We’ll explore the mechanics of the two-way lookup using the combination of […]

While VLOOKUP may seem like old news, it remains a powerhouse in data analysis. This lesson focuses on the often misunderstood “approximate match” argument. […]

This lesson is a guide to building a habit tracker using Excel. You can add checkboxes for each day of the week, allowing you […]

Ever wished for the eyedropper tool, commonly found in PowerPoint, to be available in Excel? Well, this one’s for you. This lesson explores the […]

Using the AND function within the conditional formatting rule, we demonstrate how to highlight specific rows where two conditions must be met simultaneously. We’ll […]

This is a guide to making your data bars a precise and powerful tool for effective data communication. Explore the power of data bars […]

This lesson explores how ChatGPT can be used to generate formulas. It emphasises practicality by applying the generated formula to a real-world scenario. It’ll […]

This lesson explores the effective use of ChatGPT to effortlessly create diverse datasets. Learn how to interact with ChatGPT to instruct it to generate […]

Discover the power of data validation and conditional formatting with our comprehensive lesson on creating dynamic dropdown lists in Excel. This lesson will guide […]

If you’ve mastered the basics of Excel and are ready for a challenge, this lesson is your ticket to understanding the powerful LAMBDA function. […]

This lesson explores the fundamental distinction between filtering and conditional formatting. It covers how to hide and reveal data based on your specified criteria. […]

Discover a unique option that adds a touch of magic to your charts. Picture a “pearl chart” created by stacking colourful circles representing data […]

This lesson explores a variety of keyboard shortcuts grouped into categories like navigation, selection, and command execution. Whether you’re a beginner or an experienced […]

This lesson explores how to merge multiple files housed in a designated folder using Power Query. We’ll guide you through the process of transforming […]

If you’re a Microsoft 365 user or use Excel for the web, this lesson is for you – the IMAGE function is exclusive to […]

This lesson shares essential tips and tricks for effectively managing large datasets, focusing specifically on printing. Whether you’re dealing with extensive tables or spreadsheets, […]

Learn to create barcodes using Excel. This lesson will guide you through turning product IDs into barcodes. We’ll introduce you to the Libre Barcode […]

This lesson shows you how to find the closest match to a given number using two methods – one with a helper column and […]

If you’re tired of worrying about unauthorized changes to your Excel spreadsheets, this lesson offers a clever solution that goes beyond the typical hiding […]

Ever found yourself grappling with the challenge of counting or summing cells based on their background fill color in Microsoft Excel? Look no further! […]

In this lesson, we’ll be exploring two dynamic functions that are making waves in the world of data manipulation: TOCOL and TOROW. These functions, […]

In this lesson, we’ll explore various methods for efficiently dividing text across columns in Excel, a common task with different approaches depending on your […]

This lesson explores practical methods for converting data efficiently. We examine the CONVERT function in Excel, demonstrating how simple it is to switch between […]

This lesson will debunk common misconceptions and showcase the potential of Excel tables. Discover the ease of transforming your raw data into a table […]

Ever wondered how to seamlessly integrate a data validation dropdown list with dynamic images in Excel? Look no further! This lesson will guide you […]

This lesson covers data analysis and visualisation and confronts the challenge of deciphering a confusing sales chart. We’ll explore the intricacies of data and […]

This lesson will guide you through creating a dynamic and visually impressive conditional clustered column chart with a moving target line using Microsoft Excel. […]

This lesson examines calculation methods. If terms like AVERAGE function and SUMPRODUCT have left you confused, fear not – our step-by-step guide is here […]

This lesson explains the process of breaking up information contained in a single cell into separate columns using Text to Columns. This technique is […]

This lesson showcases efficient data organisation with WrapRows. It provides insights for both Microsoft 365 users and those on other Excel versions. We’ll address […]

In this lesson, we examine a common practice in Excel that might be holding you back: the SUMIF function. While SUMIF has been a […]

This lesson explores the process of adding a dynamic Search Box to an Excel spreadsheet. Whether you’re managing a vast dataset or something smaller, […]

The Advanced Filter feature provides an alternative to the more commonly used dropdown menus and the FILTER function. This lesson guides you through the […]

While many of us are familiar with the MIN and MAX functions, LARGE and SMALL offer a unique twist to data analysis. This lesson […]

Ever struggled with chaotic data columns? In this lesson, we share a quick Excel hack: skip manual dragging and dropping by using a numbering […]

Unlock the power of Custom Formatting in Excel as we guide you through transforming your data with style. Discover how to add colour, symbols, […]

Ever wondered how to transform numerical values into descriptive text? From accessing the Visual Basic Editor to customising the formula and adapting it for […]