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Welcome to Effective Time Management, a comprehensive guide to transforming your professional life by mastering your schedule. This course explores why good time management […]

A comprehensive guide to transforming your professional life by utilising compassion and understanding.  This course examines how to engage with your staff to gain […]

Digital collaboration. Big data. Smartphones. Working remotely. One more meeting. The always-connected workforce… Modern working life is intense. Knowledge workers work long hours and […]

Equip yourself with the essential skills to navigate life’s challenges and bounce back stronger with our empowering online course, “Building Resilience.” Designed for individuals […]

Emotional intelligence helps us to know ourselves better and develop meaningful and constructive relationships with others. The topic allows us to improve our understanding […]

Transform your self-belief and unleash your full potential with our empowering online course, “How to Be More Confident.” Designed for individuals seeking to boost […]

We’ve all felt powerless in the face of the circumstances in front of us, but that doesn’t mean that you need to be resigned […]

In this course, we will start by discussing where stress originates. We’ll detail the physiological processes and hormones which cause a “fight-or-flight” response when […]

Discover the power of reflective practice for personal and professional growth. Learn how to effectively analyze both positive and negative experiences, identifying areas for […]

Being curious is a real advantage in the workplace. Asking questions, being inquisitive, looking for new perspectives, and challenging your own beliefs are valuable […]

Encountering failure is inevitable but struggling with failure is not. Failure is necessary for professional development and there are many different forms of failure […]

*Arguing Your Case* is a crash course in developing the valuable skills to be able to convince and influence. We’ll look at how to […]

This course will have a particular focus on practical guidance for developing new habits, making achievable changes, and maximising your productivity. We’ll provide you […]

Welcome to Audio Learning from Assemble You. This lesson explores the importance of managing money wisely and feeling confident in your choices. Budgeting gives […]

Welcome to Audio Learning from Assemble You. This lesson dives into the world of AI and its transformative role in supporting mental well-being. We […]

Welcome to Audio Learning from Assemble You. In this lesson, we’ll provide an introduction to the definition and benefits of meditation and examine how […]

Welcome to Audio Learning from Assemble You. According to an Indeed survey in 2021, more than half of employees suffered from burnout. Officially recognised […]

Welcome to Audio Learning from Assemble You. Resilience is defined as “the capacity to recover quickly from difficulties; toughness; the ability to withstand adversity […]

Welcome to Audio Learning from Assemble You. In both your personal and professional life, reflecting on your thoughts and actions is a valuable tool […]

Welcome to Audio Learning from Assemble You. The Beatles became as successful as they were in large part because of George Martin, their producer, […]

Welcome to Audio Learning from Assemble You. We all want to be liked. But what do we need to do to make the right […]

Welcome to Audio Learning from Assemble You. How often have you had a conversation that just… doesn’t feel right. You’re being heard, but not […]

Welcome to Audio Learning from Assemble You. You only have one chance to make a first impression. From job interviews to sales calls, to […]

Welcome to Audio Learning from Assemble You. What does your morning look like? Do you hit the snooze button on your alarm several times […]

Welcome to Audio Learning from Assemble You. If you’ve been feeling stressed out, anxious, or overwhelmed lately, you’re not alone. Today’s fast-paced, high-demand world […]

Welcome to Audio Learning from Assemble You. Optimism is clearly associated with better psychological health, as seen through lower levels of depressed mood, anxiety, […]

Welcome to Audio Learning from Assemble You. One of the most popular, and least discussed issues in offices around the world is Impostor Syndrome. […]

Welcome to Audio Learning from Assemble You. Nearly 1 in 5 people in the U.S. suffer from an anxiety disorder. The U.K. has seen […]

Welcome to Audio Learning from Assemble You. Good habits can be the foundation for a successful life. It can improve your mood and help […]

Welcome to Audio Learning from Assemble You. Today, you’ll learn about adopting an ambitious mindset and how to harness it to fuel growth in […]

Welcome to Audio Learning from Assemble You. Today, you’ll learn how to maintain belief in yourself, your goals, and your value. We’ll look at […]

Welcome to Audio Learning from Assemble You. Today we are discussing using and managing passwords. Your house often contains the most valuable possessions you […]

Welcome to Audio Learning from Assemble You. In his book How to Hack a Human: Cybersecurity for the Mind, security expert Raef Meeuwisse defines […]

Welcome to Audio Learning from Assemble You. Malware is a portmanteau, a combination of the words – “malicious” and “software.” It’s malicious software that […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss cultural awareness, and discover how being culturally aware enables us to communicate […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss banter and bullying. We’ll pin down the definitions before highlighting the line […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss unconscious and implicit bias. We’ll learn what these terms mean, how they […]

Welcome to Audio Learning from Assemble You. In this track, you’ll improve your understanding of equality, diversity, and inclusion. You’ll identify areas in which […]

Welcome to Audio Learning from Assemble You. Hackers conduct cyber attacks to steal information, sabotage one or more systems, or bring down a working […]

Maybe your team members aren’t performing optimally. Perhaps you’re trying your best but it feels like you’re just treading water and not inspiring your […]

Data is King in the modern business world. Being able to harness, analyze, and draw insight from that data is one of the most […]

Tableau is one of the best data analytics and business intelligence tools available. In this course, we introduce you to this powerful, market-leading tool […]

Establish yourself as an indispensable leader within your organisation. Bad management is the main reason people leave their jobs, 50% of U.S adults have […]

Widespread strategic innovation means that businesses now face more complex and dynamic issues than ever before. Yet many business people are still using outdated […]

Management is of central importance to all organisations. In order to create value and develop success, organisations need to launch, manage, and evaluate projects […]

Modern businesses are always looking for ways to improve their strategies. “Which webpage attracts more readers?”, “Does the new store layout affect sales?” or […]

Managing successfully requires excellence in a diverse range of skills and abilities. Financial management is arguably the most important of them all, especially in […]

Making better decisions within an organisation is crucial to getting better results. In a complex organisational environment with competing interests and limited resources, effective […]

Jira is a project management software designed to help teams of all types to manage work. This introductory course is for anyone new to […]

Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, […]

Writing at work can be frightening. Many people get blocked when forced to put their thoughts into words. In our frantic, numbers-driven world, the […]

The business world is founded on numbers and math. Mathematical mindfulness can help eliminate costly errors, drive profit and generally lead to greater confidence […]

Successful enterprises make the most out of the information available to them. They derive value from the numbers driving their business – and this […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes. This module is on the importance of […]

This course will look to uncover the main causes of wastage in a retail environment. It will help to provide your learners with tools […]

This module specifically written for retail, introduces the concept of Shrink, what the different types of Shrink are as well as the size and […]

This module will examine the importance of trading to plan, what the impacts of consistently failing to meet trading expectations, as well as highlighting […]

This module will introduce the learner to the basic principles of Retail including, price control stock replenishment and Health and Safety. This module guides […]

This module explains how business units can drive sales performance in store, by implementing basic standards, effectively executing theatre and through the use of […]

This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]

This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]

In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]

In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]

In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]

This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]

This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This Module will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This Module will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

Welcome to Audio Learning from Assemble You. The lesson underscores the crucial role empathy plays not just in achieving business goals but in genuinely […]

Welcome to Audio Learning from Assemble You. The ability to inspire is an essential part of being a leader. In this lesson, we are […]

Welcome to Audio Learning from Assemble You. In this lesson, we will look at a critical requirement for business success – the ability to […]

Welcome to Audio Learning from Assemble You. In this lesson, we look at why being able to speak with authority is so integral for […]

Welcome to Audio Learning from Assemble You. This lesson will take a deep dive into agile leadership, what it means, how it works, and […]

Welcome to Audio Learning from Assemble You. Being a courageous leader demands facing challenging situations with honesty and compassion. Being willing to seek out […]

Welcome to Audio Learning from Assemble You. In this recording, you will gain an understanding of what transformational leadership is, what it requires to […]

Welcome to Audio Learning from Assemble You. In this lesson, we will be examining why more diverse businesses outperform less diverse competitors. We’ll advise […]

Welcome to Audio Learning from Assemble You. In this lesson, we will discuss the importance of protecting your team, when you should do it […]

Welcome to Audio Learning from Assemble You. Communication and collaboration have simple definitions, but they’re notoriously complex skills to master. They are not just […]

Welcome to Audio Learning from Assemble You. Earning another person’s trust is difficult in most circumstances, but it’s even more challenging when it’s your […]

Welcome to Audio Learning from Assemble You. Everyone has their own image of a good leader. Some believe that leadership is about commanding respect […]

Welcome to Audio Learning from Assemble You. Swiss psychologist Carl Jung introduced the concept of introversion and extraversion in 1921. His theory supposes that […]

Welcome to Audio Learning from Assemble You. “Managers light a fire under people; leaders light a fire in people.” Those are the words of […]

Welcome to Audio Learning from Assemble You. “…culture isn’t just one aspect of the game; it is the game. In the end, an organization […]

Welcome to Audio Learning from Assemble You. Have you ever had a new employee who looks perfect on paper but whose performance is poor […]

Welcome to Audio Learning from Assemble You. When approached by a recruiter for a job with a competitor who promised him more interesting and […]

Welcome to Audio Learning from Assemble You. The mere mention of the words ‘performance management’ can elicit a shudder. Those words trigger uncomfortable thoughts […]

Welcome to Audio Learning from Assemble You. A 2008 survey by CPP Global found that 85% of both individual contributors and leaders agreed they […]

Welcome to Audio Learning from Assemble You. Building inclusive leadership skills is a critical component of being a great business leader and inspiring the […]

Welcome to Audio Learning from Assemble You. By the end of this audio track, you will have learned about different motivation techniques and how […]