Contact Center Macro
Contact Centres or Call centres have their own specific needs when it comes to customer service, This collection was specifically designed with our Expert SME who was a judge at the European Contact Centre and Customer Service awards and helped to develop the BSC in Managing the Customer Contact now run at Ulster University. This collection is a one-stop-shop for the Sector specific needs of a Contact centre. All Macro modules, meaning that they are between 20-30 mins in length for Learning all you need to succeed in one sitting
Lessons in this collection

Workforce Management
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The Sales Process
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Team Priority Management
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Resilience
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Rapport Building
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Problem Solving
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Metrics for Managers
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Live Chat
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Handling Brave Conversations
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Empathy
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Email Customer Service
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Coaching for Success
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