Contact Center Macro
Contact Centres or Call centres have their own specific needs when it comes to customer service, This collection was specifically designed with our Expert SME who was a judge at the European Contact Centre and Customer Service awards and helped to develop the BSC in Managing the Customer Contact now run at Ulster University. This collection is a one-stop-shop for the Sector specific needs of a Contact centre. All Macro modules, meaning that they are between 20-30 mins in length for Learning all you need to succeed in one sitting
Lessons in this collection
![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Workforce-management_440px-x-680px_Hero-150x97.png)
Workforce Management
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/The-Sales-Process_440px-x-680px_Hero-150x97.png)
The Sales Process
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Team-Priority-Management_440px-x-680px_Hero-150x97.png)
Team Priority Management
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Resilience_440px-x-680px_Hero-150x97.png)
Resilience
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Rapport-building_440px-x-680px_Hero-150x97.png)
Rapport Building
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Problem-solving_440px-x-680px_Hero-150x97.png)
Problem Solving
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Metrics-for-managers_440px-x-680px_Hero-150x97.png)
Metrics for Managers
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Live-Chat_440px-x-680px_Hero-150x97.png)
Live Chat
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Handling-Brave-Conversations_440px-x-680px_Hero-150x97.png)
Handling Brave Conversations
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Empathy_440px-x-680px_Hero-150x97.png)
Empathy
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Email-Customer-Service_440px-x-680px_Hero-150x97.png)
Email Customer Service
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![](https://lpshowcase.learningpool.com/wp-content/uploads/2021/09/Coaching-for-success_440px-x-680px_Hero-150x97.png)
Coaching for Success
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Based on Contact Center Macro we recommend
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