Safe and Legal Audio by Assemble You
Welcome to Audio Learning from Assemble You. Today we are discussing using and managing passwords. Your house often contains the most valuable possessions you […]
Welcome to Audio Learning from Assemble You. In his book How to Hack a Human: Cybersecurity for the Mind, security expert Raef Meeuwisse defines […]
Welcome to Audio Learning from Assemble You. Malware is a portmanteau, a combination of the words – “malicious” and “software.” It’s malicious software that […]
Welcome to Audio Learning from Assemble You. In this track, we’ll discuss cultural awareness, and discover how being culturally aware enables us to communicate […]
Welcome to Audio Learning from Assemble You. In this track, we’ll discuss banter and bullying. We’ll pin down the definitions before highlighting the line […]
Welcome to Audio Learning from Assemble You. In this track, we’ll discuss unconscious and implicit bias. We’ll learn what these terms mean, how they […]
Welcome to Audio Learning from Assemble You. In this track, you’ll improve your understanding of equality, diversity, and inclusion. You’ll identify areas in which […]
Welcome to Audio Learning from Assemble You. Hackers conduct cyber attacks to steal information, sabotage one or more systems, or bring down a working […]
Business Skills by FILTERED
Maybe your team members aren’t performing optimally. Perhaps you’re trying your best but it feels like you’re just treading water and not inspiring your […]
Data is King in the modern business world. Being able to harness, analyze, and draw insight from that data is one of the most […]
Tableau is one of the best data analytics and business intelligence tools available. In this course, we introduce you to this powerful, market-leading tool […]
Establish yourself as an indispensable leader within your organisation. Bad management is the main reason people leave their jobs, 50% of U.S adults have […]
Make your business’s photos and collateral stand out. You don’t have to be a professional photographer to make your photos look spectacular. In fact, […]
Widespread strategic innovation means that businesses now face more complex and dynamic issues than ever before. Yet many business people are still using outdated […]
Management is of central importance to all organisations. In order to create value and develop success, organisations need to launch, manage, and evaluate projects […]
Modern businesses are always looking for ways to improve their strategies. “Which webpage attracts more readers?”, “Does the new store layout affect sales?” or […]
Managing successfully requires excellence in a diverse range of skills and abilities. Financial management is arguably the most important of them all, especially in […]
Making better decisions within an organisation is crucial to getting better results. In a complex organisational environment with competing interests and limited resources, effective […]
Jira is a project management software designed to help teams of all types to manage work. This introductory course is for anyone new to […]
Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, […]
Writing at work can be frightening. Many people get blocked when forced to put their thoughts into words. In our frantic, numbers-driven world, the […]
The business world is founded on numbers and math. Mathematical mindfulness can help eliminate costly errors, drive profit and generally lead to greater confidence […]
Successful enterprises make the most out of the information available to them. They derive value from the numbers driving their business – and this […]
Contact Center Micro
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]
This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]
This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]
This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]
In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]
In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]
In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]
Impactful Communication by CULTIVATE ADVISERS
Most think the performance and retention of individuals come from leadership post training. The reality is that the majority of the time, expectations are […]
Communication Rules is a skill that is centered around making people aware of how and when they can get in touch with you so […]
There’s nothing more frustrating than sending out an important email and not getting a single response. Did people even read it? Why aren’t you […]
Graduated learning is the art of providing only a little information at a time so that the person can digest the development and learning […]
What does it mean to actually listen? This skill can be so easy to understand but so difficult to actually implement. It’s not only […]
So often people struggle to be assertive. Most come from a preference of passive or aggressive. What is the difference? What is the tact […]
Conflict in business in unavoidable, yet so often people try to avoid it. It’s important to remember that healthy conflict leads to a healthy […]
Effective public speaking skills can allow you to impact a larger number of people by leveraging your message to a larger audience. Being comfortable […]
Becoming a better communicator helps you in multiple areas of your life. Your job, your friends, your spouse, your kids, your parents, or even […]
Digital Leadership
Find out what digital leadership means in this short introductory module. Explore why it’s a must-have for organisations in a fast-changing digital world and […]
Having a meaningful online connection with your customers can make all the difference to the success of your organisation. In this module, discover how […]
Information is power. So, is your organisation fully harnessing the data it collects? Find out more about the benefits of collecting data and how […]
What’s your story? Building a personal brand is all about how you promote your identity. And in today’s digital world, there are lots of […]
You might already be aware, but there is a wealth of data online. But do you know but how to access, analyse and use […]
Learn how to develop and implement a well-defined online marketing strategy using search engine optimisation, pay per click advertising or email marketing campaigns.
Discover the key characteristics and qualities of a digital leader and the role they play in driving success within an organisation. Reflect and assess […]
During this short module, we’ll be teaching you all about what it really takes to be successful when designing a website.
Welcome! In this brief module, you will learn about marketing budgeting: what it involves and how it contributes to an effective strategy. The course […]
Welcome! Today, we will be looking into how email can be used as an effective marketing tool. If you don’t know much at all […]
Welcome! In this brief module, you will learn about video advertising: what it entails, ways to use it and how to benefit from it. […]
This course on direct marketing. This course will: introduce you to direct marketing explain how a business uses direct marketing give you top tips on […]
This course on content marketing. By the end of this course, you will understand: the basics of content marketing how to identify an appropriate […]
Prescriptive Selling by Cultivate Advisors
Prescriptive Selling is all about setting yourself up for success during your sales process. Being able to plan accordingly, share the proper amount of […]
This skill walks you through how to set goals, how to measure success effectively, and how to build a detailed sales plan. An effective […]
This skill teaches you to tailor every individual sale and to sell in the same style as the person you’re selling to. No two […]
This skill focuses on uncovering what is most important to your client, so you can sell to their specific needs. This skill includes asking […]
This skill focuses on matching specific benefits to the needs you found during the probing portion of the sales process. Everyone wants to sell […]
Make a consumer feel the need to make a decision sooner than they would have without your help. This skill is not about making […]
This skill focuses on identifying the steps of a sales process and how to sell to the appropriate next step versus always trying to […]
This skill uses specific, purposeful questions to help you identify if someone is ready to close. Trial closing puts a consumer in a buying […]
Learn to embrace the obection as it means the client is still interested versus them saying “no”. This skill focuses on how to understand […]
This skill focuses on making and securing additional sales. It teaches clients how to lock in the next sale and how to create additional […]
Becoming a strong salesperson is not impossible, but it’s also not going to be an easy journey. Each moment in sales requires experience, commitment, […]
Retail
Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes. This module is on the importance of […]
Manufacturing
This module aims to outline the most important aspects of lean and demonstrate how you can use the methodology for process improvement in an […]
This module aims to explain what lean is and show how you can apply the principles to reduce the different types of waste created […]
In this last module in our series on GMP. We’ll finish by taking a quick look at how to set your organisation up well […]
In this e-learning we look at some practical examples of lean manufacturing, including the different tools that can be used for day-to-day management . […]
In this module we’ll introduce you to the concept of GMP and we’ll encourage you to think about your own manufacturing operation as you […]
This is the second of four modules on GMP. We’ll look at how GMP is applied and what areas are covered. We’ll also give […]
This is the third of four modules on GMP. In this module we’re going to look at Audits: what they are, why they’re important […]
AI Conversations: The Managing Performance Collection
AI Conversations: The Managing Performance Collection
AI Conversations is a breakthrough Generative AI capability that allows users to practice workplace conversations with an AI-powered character.
Your organisation wants to introduce a hybrid work requirement that includes one or more days in the office. A member of your team is […]
Your organisation has recently moved to a remote working environment. A team member of yours is producing quality work, but their communication became noticeably […]
You manage a team member who believes they are ready for a promotion but you don’t agree. You believe they have a number of […]
You manage a newly promoted project manager who has been working on a project for three months. The project schedule has been delayed by […]
You manage a customer service representative who has been in the role for just over a year. You need to delegate a task to […]
You are concerned about the recent performance of a member of your team. They have been delayed on every deliverable to a client and […]
Contact Center Macro
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
This Module will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
This Module will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]
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