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Welcome to this e-learning course about promoting and sustaining dignity and respect in the workplace. Topics covered include promoting independence, privacy and confidentiality, and […]

This module has been created in co-production between a social care professional and an expert by experience who has Down’s Syndrome. We have also […]

Since 2019, Adult Social Care workers have been attending court more and more. This lesson is designed to support those who need to attend […]

The National Skills Academy for Social Care Leadership Qualities Framework (LQF) sets out what good quality leadership should be for both individuals and organisations. […]

Care and support planning is a holistic, person-centred process for people with long-term conditions who need personal care and support. It enables the individual to identify […]

In this module about the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS), we take a look at the function and application […]

This module explores the factors that contribute to causing a stroke, the different types of strokes, the strategies which can help prevent them occurring, […]

This module will help learners to understand the skills and behaviours that are essential to be an effective supervisee and how to get the […]

This module is designed to enable a practitioner to follow the correct process to provide care and support for service users. It covers what […]

Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them. This module looks specifically at individuals who […]

Self-neglect is complex and varied and is often misunderstood. This module looks at the three main types of self-neglect, who is at risk, how […]

This module explores the ethos of reablement, who’s involved and its benefits. It will also help the learner understand how individuals are assessed and […]

This module on recording skills looks at the importance of keeping records and how to record information correctly in the social care setting. It […]

Radicalisation is defined as the process by which individuals come to support terrorism and violent extremism and, in some cases, to participate in terrorist […]

The Care Quality Commission (CQC) updated the inspection framework for health and social care in 2017 to align service inspections. Learning Outcomes for this […]

Around 180,000 patients develop a pressure ulcer in hospital each year. This module looks at the eight principles of pressure ulcer management as well […]

In this discussion, we explore the vital role of collaboration in leadership. As the workplace evolves, fostering a collaborative environment has become essential for […]

In this episode of the Leading Future Humans series, we delve into the vital skill of flexibility. In a world of relentless change, leaders […]

In this episode of the Leading Future Humans series, we delve into why fostering initiative is critical for modern leaders and how it translates […]

This lesson will equip you with essential strategies for fostering innovation within your team. It explores why innovation is pivotal, citing examples from industry […]

This discussion delves into the critical role of empathy in leadership, exploring its profound impact on team dynamics, employee well-being, and organisational success. You’ll […]

In this episode of the Leading Future Humans audio series, we delve into the importance of leading critical thinking in the workplace. We discuss […]

In this episode of the Leading Future Humans series, we dive into the essential topic of leading creativity. We discuss why creativity is vital […]

Listen to discover the essential skills and strategies to master time management for both yourself and your team. This lesson dives into practical techniques […]

In this episode of the Leading Future Humans series, we explore the pivotal role of curiosity in leadership. We delve into why curiosity is […]

This episode in the Leading Future Humans series explores the essential role of resilience in effective leadership. It delves into practical strategies for leaders […]

This lesson provides actionable tips on how to take the initiative and be more resourceful. This session is part of the insightful Future Human […]

This lesson provides actionable tips on how to become more innovative. This session is part of the insightful Future Human series. An essential aspect […]

This lesson provides practical tips on how to understand and foster resilience. This session is part of the fascinating Future Human series. An essential […]

This lesson provides actionable tips on how to manage your time more effectively. This session is part of the fascinating Future Human series. An […]

This lesson provides actionable tips on how to understand and foster creativity. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to become more flexible. This session is part of the insightful Future Human series. An essential aspect […]

This lesson provides actionable tips on understanding and developing critical thinking skills. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to understand and foster curiosity. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to understand and develop empathy. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to collaborate. This session is part of the insightful Future Human series. A vital aspect of becoming […]

Welcome to Effective Time Management, a comprehensive guide to transforming your professional life by mastering your schedule. This course explores why good time management […]

A comprehensive guide to transforming your professional life by utilising compassion and understanding.  This course examines how to engage with your staff to gain […]

Digital collaboration. Big data. Smartphones. Working remotely. One more meeting. The always-connected workforce… Modern working life is intense. Knowledge workers work long hours and […]

Equip yourself with the essential skills to navigate life’s challenges and bounce back stronger with our empowering online course, “Building Resilience.” Designed for individuals […]

Emotional intelligence helps us to know ourselves better and develop meaningful and constructive relationships with others. The topic allows us to improve our understanding […]

Transform your self-belief and unleash your full potential with our empowering online course, “How to Be More Confident.” Designed for individuals seeking to boost […]

We’ve all felt powerless in the face of the circumstances in front of us, but that doesn’t mean that you need to be resigned […]

In this course, we will start by discussing where stress originates. We’ll detail the physiological processes and hormones which cause a “fight-or-flight” response when […]

Discover the power of reflective practice for personal and professional growth. Learn how to effectively analyze both positive and negative experiences, identifying areas for […]

Being curious is a real advantage in the workplace. Asking questions, being inquisitive, looking for new perspectives, and challenging your own beliefs are valuable […]

Encountering failure is inevitable but struggling with failure is not. Failure is necessary for professional development and there are many different forms of failure […]

*Arguing Your Case* is a crash course in developing the valuable skills to be able to convince and influence. We’ll look at how to […]

This course will have a particular focus on practical guidance for developing new habits, making achievable changes, and maximising your productivity. We’ll provide you […]

Welcome to Audio Learning from Assemble You. This lesson explores the importance of managing money wisely and feeling confident in your choices. Budgeting gives […]

Welcome to Audio Learning from Assemble You. This lesson dives into the world of AI and its transformative role in supporting mental well-being. We […]

Welcome to Audio Learning from Assemble You. In this lesson, we’ll provide an introduction to the definition and benefits of meditation and examine how […]

Welcome to Audio Learning from Assemble You. According to an Indeed survey in 2021, more than half of employees suffered from burnout. Officially recognised […]

Welcome to Audio Learning from Assemble You. Resilience is defined as “the capacity to recover quickly from difficulties; toughness; the ability to withstand adversity […]

Welcome to Audio Learning from Assemble You. In both your personal and professional life, reflecting on your thoughts and actions is a valuable tool […]

Welcome to Audio Learning from Assemble You. The Beatles became as successful as they were in large part because of George Martin, their producer, […]

Welcome to Audio Learning from Assemble You. We all want to be liked. But what do we need to do to make the right […]

Welcome to Audio Learning from Assemble You. How often have you had a conversation that just… doesn’t feel right. You’re being heard, but not […]

Welcome to Audio Learning from Assemble You. You only have one chance to make a first impression. From job interviews to sales calls, to […]

Welcome to Audio Learning from Assemble You. What does your morning look like? Do you hit the snooze button on your alarm several times […]

Welcome to Audio Learning from Assemble You. If you’ve been feeling stressed out, anxious, or overwhelmed lately, you’re not alone. Today’s fast-paced, high-demand world […]

Welcome to Audio Learning from Assemble You. Optimism is clearly associated with better psychological health, as seen through lower levels of depressed mood, anxiety, […]

Welcome to Audio Learning from Assemble You. One of the most popular, and least discussed issues in offices around the world is Impostor Syndrome. […]

Welcome to Audio Learning from Assemble You. Nearly 1 in 5 people in the U.S. suffer from an anxiety disorder. The U.K. has seen […]

Welcome to Audio Learning from Assemble You. Good habits can be the foundation for a successful life. It can improve your mood and help […]

Welcome to Audio Learning from Assemble You. Today, you’ll learn about adopting an ambitious mindset and how to harness it to fuel growth in […]

Welcome to Audio Learning from Assemble You. Today, you’ll learn how to maintain belief in yourself, your goals, and your value. We’ll look at […]

Welcome to Audio Learning from Assemble You. Today we are discussing using and managing passwords. Your house often contains the most valuable possessions you […]

Welcome to Audio Learning from Assemble You. In his book How to Hack a Human: Cybersecurity for the Mind, security expert Raef Meeuwisse defines […]

Welcome to Audio Learning from Assemble You. Malware is a portmanteau, a combination of the words – “malicious” and “software.” It’s malicious software that […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss cultural awareness, and discover how being culturally aware enables us to communicate […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss banter and bullying. We’ll pin down the definitions before highlighting the line […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss unconscious and implicit bias. We’ll learn what these terms mean, how they […]

Welcome to Audio Learning from Assemble You. In this track, you’ll improve your understanding of equality, diversity, and inclusion. You’ll identify areas in which […]

Welcome to Audio Learning from Assemble You. Hackers conduct cyber attacks to steal information, sabotage one or more systems, or bring down a working […]

Maybe your team members aren’t performing optimally. Perhaps you’re trying your best but it feels like you’re just treading water and not inspiring your […]

Data is King in the modern business world. Being able to harness, analyze, and draw insight from that data is one of the most […]

Tableau is one of the best data analytics and business intelligence tools available. In this course, we introduce you to this powerful, market-leading tool […]

Establish yourself as an indispensable leader within your organisation. Bad management is the main reason people leave their jobs, 50% of U.S adults have […]

Make your business’s photos and collateral stand out. You don’t have to be a professional photographer to make your photos look spectacular. In fact, […]

Widespread strategic innovation means that businesses now face more complex and dynamic issues than ever before. Yet many business people are still using outdated […]

Management is of central importance to all organisations. In order to create value and develop success, organisations need to launch, manage, and evaluate projects […]

Modern businesses are always looking for ways to improve their strategies. “Which webpage attracts more readers?”, “Does the new store layout affect sales?” or […]

Managing successfully requires excellence in a diverse range of skills and abilities. Financial management is arguably the most important of them all, especially in […]

Making better decisions within an organisation is crucial to getting better results. In a complex organisational environment with competing interests and limited resources, effective […]

Jira is a project management software designed to help teams of all types to manage work. This introductory course is for anyone new to […]

Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, […]

Writing at work can be frightening. Many people get blocked when forced to put their thoughts into words. In our frantic, numbers-driven world, the […]

The business world is founded on numbers and math. Mathematical mindfulness can help eliminate costly errors, drive profit and generally lead to greater confidence […]

Successful enterprises make the most out of the information available to them. They derive value from the numbers driving their business – and this […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

Most think the performance and retention of individuals come from leadership post training. The reality is that the majority of the time, expectations are […]

Communication Rules is a skill that is centered around making people aware of how and when they can get in touch with you so […]

There’s nothing more frustrating than sending out an important email and not getting a single response. Did people even read it? Why aren’t you […]

Graduated learning is the art of providing only a little information at a time so that the person can digest the development and learning […]

What does it mean to actually listen? This skill can be so easy to understand but so difficult to actually implement. It’s not only […]

So often people struggle to be assertive. Most come from a preference of passive or aggressive. What is the difference? What is the tact […]

Conflict in business in unavoidable, yet so often people try to avoid it. It’s important to remember that healthy conflict leads to a healthy […]

Effective public speaking skills can allow you to impact a larger number of people by leveraging your message to a larger audience. Being comfortable […]

Becoming a better communicator helps you in multiple areas of your life. Your job, your friends, your spouse, your kids, your parents, or even […]

Prescriptive Selling is all about setting yourself up for success during your sales process. Being able to plan accordingly, share the proper amount of […]

This skill walks you through how to set goals, how to measure success effectively, and how to build a detailed sales plan. An effective […]

This skill teaches you to tailor every individual sale and to sell in the same style as the person you’re selling to. No two […]

This skill focuses on uncovering what is most important to your client, so you can sell to their specific needs. This skill includes asking […]

This skill focuses on matching specific benefits to the needs you found during the probing portion of the sales process. Everyone wants to sell […]

Make a consumer feel the need to make a decision sooner than they would have without your help. This skill is not about making […]

This skill focuses on identifying the steps of a sales process and how to sell to the appropriate next step versus always trying to […]

This skill uses specific, purposeful questions to help you identify if someone is ready to close. Trial closing puts a consumer in a buying […]

Learn to embrace the obection as it means the client is still interested versus them saying “no”. This skill focuses on how to understand […]

This skill focuses on making and securing additional sales. It teaches clients how to lock in the next sale and how to create additional […]

Becoming a strong salesperson is not impossible, but it’s also not going to be an easy journey. Each moment in sales requires experience, commitment, […]

Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes. This module is on the importance of […]

This course will look to uncover the main causes of wastage in a retail environment. It will help to provide your learners with tools […]

This module specifically written for retail, introduces the concept of Shrink, what the different types of Shrink are as well as the size and […]

This module will examine the importance of trading to plan, what the impacts of consistently failing to meet trading expectations, as well as highlighting […]

This module will introduce the learner to the basic principles of Retail including, price control stock replenishment and Health and Safety. This module guides […]

This module explains how business units can drive sales performance in store, by implementing basic standards, effectively executing theatre and through the use of […]