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In this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.

You already recognise the importance of excellent customer service, both from your own experiences and from completing the first part of this course. In […]

Communication is at the heart of providing excellent customer service. 80% of complaints received by an organisation are likely to have poor communication as […]

This Safeguarding for All learning module, outlines how you can play an important part in helping to prevent the abuse and neglect of adults […]

Keeping children safe is everyone’s responsibility. This module will help all of us play our part in protecting children from abuse, neglect and exploitation. […]

This module looks at the steps a social worker must take when dealing with a referral, the context of consent during the referral process, […]

Connecting with other people via the internet is a bigger part of our lives than ever before and it brings many benefits, but it also […]

Welcome to this e-learning module about safeguarding and child protection for all healthcare staff, including commissioners of services. Everyone who comes into contact with […]

Welcome to this 60-minute e-learning module on Safeguarding Children Level 2. We recommend that if this is your first time viewing this module that […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

This module uses a series of narratives featuring child characters and concerned adults to illustrate what safeguarding is and who is responsible. Learning Outcomes […]

After completing all the sections of this course you will know how safer recruitment contributes to safeguarding and understand the principles, application and your […]

Safeguarding is a term used to describe the actions needed to protect adults at risk from abuse or neglect. It is an important shared […]

In this module we will explore how those who work in healthcare services might spot abuse happening to an adult with care and support […]

This Module begins with a recap of levels 1 and 2. Level 3 has been split into 3 modules due to the amount of […]

Welcome to this Level 3 e-learning on safeguarding adults. This is the second of three modules that are required to complete the Level 3 content. […]

Welcome to the final module in the series on safeguarding adults. In this module, you will learn about clinical supervision and personal development in […]

Welcome to this e-learning module on safeguarding and child protection for non-children’s service workers. Learn how to recognise when a child may be suffering […]

Radicalisation is defined as the process by which individuals come to support terrorism and violent extremism and, in some cases, to participate in terrorist […]

Welcome to Audio Learning from Assemble You. This lesson explores the connection between physical exercise and mental well-being. You’ll discover the impact of movement […]

Welcome to Audio Learning from Assemble You. This lesson explores the transformative power of Artificial Intelligence (AI) in the workplace. We began by understanding […]

Welcome to Audio Learning from Assemble You. This lesson explores the intricate relationship between our dietary choices and the well-being of our most vital […]

Welcome to Audio Learning from Assemble You. This lesson introduces the Pareto Principle, a powerful concept in business and productivity. You’ll learn how 80% […]

Welcome to Audio Learning from Assemble You. This lesson delves into the intricate connection between sleep, well-being, and brain health. It highlights the profound […]

Welcome to Audio Learning from Assemble You. Nothing is certain except death, taxes, and change. Change is inevitable, it comes for us in all […]

Welcome to Audio Learning from Assemble You. It’s time to get stuff done! If you want to make the most of your time to […]

Welcome to Audio Learning from Assemble You. On average, organisations today have gone through five major firmwide changes in the past three years—and nearly […]

Welcome to Audio Learning from Assemble You. Are you bored? There’s no shame in admitting it. At one point or another, most people are […]

Welcome to Audio Learning from Assemble You. We, humans, are creatures of habit and thrive in routine. Today we’ll be talking about change in […]

Welcome to Audio Learning from Assemble You. An unorganised and inefficient tech stack wastes a significant amount of time and money. Today, you will […]

Welcome to Audio Learning from Assemble You. This lesson highlights ways to reduce the number of meetings you have and how you can prioritise […]

Welcome to Audio Learning from Assemble You. Effective time management is fundamental to increasing productivity and lowering your stress levels. This lesson is a […]

Welcome to Audio Learning from Assemble You. This lesson covers how to manage your energy levels and become more productive. Having high energy levels […]

Welcome to Audio Learning from Assemble You. This lesson offers practical, actionable advice on saying ‘no’ more often and taking control of your day. […]

Welcome to Audio Learning from Assemble You. Are you tired of your to-do lists? They can be super helpful memory aids but, when written […]

Welcome to Audio Learning from Assemble You. This lesson provides tips on creating a clearer physical distinction in the home between work and leisure, […]

Welcome to Audio Learning from Assemble You. Beating around the bush sucks. Trying to understand a sentence from someone who has swallowed a thesaurus, […]

Eager to take your PowerPoint skills to the next level and utilise the newest features Microsoft offers? If so, this Microsoft PowerPoint 365 for […]

In this training course, you will learn the fundamental concept of data modelling and understand why it’s crucial in data analysis. The Data Model […]

This course will help break down the barriers of seemingly intimidating functions like VLOOKUP, INDEX, MATCH, FILTER, and even the cutting-edge LAMBDA function, making […]

Power Query is not just about tidying up your data; it’s a game-changer for merging, transforming, and automating complex data tasks. This course uncovers […]

In this course, you will delve into advanced techniques using the newly released dynamic array functions by Microsoft 365. Discover the power of TOCOL […]

This course will explore the essential Excel lookup functions — VLOOKUP, XLOOKUP, INDEX, and MATCH. You will gain a profound understanding of VLOOKUP and […]

In this course, you’ll improve your Excel skills to manage data and efficiently make informed decisions. You’ll learn to design better spreadsheets, improve readability, […]

This empowering course will equip you with the skills to effectively manage and validate user inputs, ensuring data accuracy and reliability in Excel workbooks. […]

This course, Formula Auditing in Excel, is an exploration into the intricacies of managing and understanding complex formulas, designed to empower you with the […]

In this course, you will learn the basics of navigation and editing in Microsoft Excel. You’ll utilise the Find and Replace function, develop your […]

This course, Summarising Data in Excel, is a strategic dive into efficiently condensing and analysing vast datasets. You will learn to harness Excel’s robust […]

Organising your data in Excel using the SORT and FILTER functions is not just a matter of convenience; it’s essential for effective data management […]

Analysing large datasets in Excel often requires a combination of powerful functions and logical conditions to extract valuable insights. In this course you will […]

Functions and formulas are the heart of Excel, enabling you to perform calculations, manipulate data, and automate tasks. There are five functions that are […]

This course is aimed at learners with basic knowledge of Excel, and are looking to understand the versatile software better. Excel, a powerful spreadsheet […]

This Excel mini masterclass looks at how to use the What-If Analysis tools in Excel. The What-If Analysis tools in Excel are essential to […]

This Excel masterclass takes the learner through how to use IF and Logical functions in Excel effectively. This course will cover decision-making with IF […]

Excel’s Pivot Tables and Pivot Charts are invaluable data analysis and visualisation tools. They empower users to transform raw data into actionable insights, fostering […]

In today’s ever-changing digital landscape, effective communication, seamless collaboration, and practical productivity tools are crucial for individuals and organizations alike. This course is your […]

Elevate your Windows 11 expertise with our Microsoft Windows 11: Advanced Features and Settings course. Whether you’re a newcomer or an experienced user, this […]

In the course, Ten Essential Excel Formulas to Master, you will learn the fundamental Excel formulas that are crucial for data analysis and manipulation. […]

Welcome to Mastering Microsoft 365 SharePoint Online: The Essential Guide. If you seek an application that combines document storage, team collaboration, and seamless integration […]

Unlock the full potential of PowerPoint and take your presentations to the next level with our training course, PowerPoint Tips to Maximise Your Efficiency […]

Address Excel bad habits and equip you with practical solutions to boost your productivity and make a lasting impact in this comprehensive training course. […]

Ensure your inbox remains clutter-free and your productivity soars in this training course. In this course, learn how to optimise Outlook’s features and practical […]

Transform raw data into valuable information through meticulous data cleaning and preparation in this training course. From dealing with messy spreadsheets, inconsistent formatting, or […]

Elevate your data presentation skills efficiently with impactful charts that leave a lasting impression with this training course. This course will help equip you […]

In this course, you will learn how to assign meaningful names to cell ranges and tables and understand how to use names in formulas […]

You’ve completed the beginner course in VBA, or have some experience. Now challenge yourself with the next step. Advanced VBA is a learner-friendly course […]

Successful enterprises make the most out of the information available to them. They derive value from the numbers driving their business – and this […]

In this second course of our Excel 2021 series, we build on the skills learned in the beginners’ Excel course. This course will teach […]

In this third course of our Excel 2021 series, we build on the skills learned in the beginners’ and intermediate Excel courses. This course […]

This lesson is a short course consisting of 10 video-led modules. The lesson is primarily aimed at accountants, bookkeepers and accounting professionals and aims […]

Excel 2021 is the latest standalone release from Microsoft and includes many of the features and functionalities currently available only in the subscription-based Excel […]

This lesson is a short course consisting of 10 video-led modules. The course is primarily aimed at accounting professionals. It aims to teach ten […]

Work smarter, not harder. Microsoft Project is a feature-rich tool that will help a project manager plan, track, and control a project and facilitate […]

SharePoint has been referred to as the ‘Swiss Army Knife’ of collaboration software suites. It has over 100 million users worldwide, with an average […]

Learn how to master the most essential features of Windows 10 with our 9 hr course. We will introduce you to new Windows features […]

Microsoft Teams is becoming the new way to communicate. This comprehensive Microsoft Teams Online Course shows you how to get started with Teams and […]

Master the essential features of Microsoft Windows 11 in this detailed beginners course.

The ability to efficiently produce proposals, reports and a host of other business documents is an extremely valuable and transferable business skill. Such documents […]

The ability to efficiently produce proposals, reports and a host of other business documents is an extremely valuable and transferable business skill. Such documents […]

In this detailed Advanced Word course, we look at many of Microsoft Word’s advanced functions that you may never have seen before.

Microsoft Excel, the world’s most popular spreadsheet software, is designed to help users perform a myriad of business tasks, from to-do lists to forecasts […]

Microsoft Excel, the world’s most popular spreadsheet software, is designed to help users perform a myriad of business tasks, from to-do lists to forecasts […]

OneNote is a hidden gem with immense potential that goes beyond simple note-taking. Whether for business purposes or personal use, this simple tool will […]

Email is the most widely used form of business communication, but also one of the main causes of lost productivity in the workplace. Managing […]

In this Outlook 2021 course, we will fast-track your email management knowledge, meaning you spend less time on email admin and more time on […]

Power BI enables business users to interact with corporate information and to extract the reports and intel they need. This course will show you […]

Whether for briefing internal colleagues or pitching to clients, presenting is at the heart of business life. Successful presentations have the power to create […]

Utilizing Power Pivot, Power Query, and DAX allows you to manipulate, analyse, and evaluate millions of rows of data from Excel or other databases. […]

Power Automate is the automation tool from Microsoft designed to help improve your productivity and reduce the number of repetitive tasks you need to […]

This PowerPoint 2021 course will teach you how to create contemporary, visually stunning, and creative PowerPoint presentations from scratch. We start by going over […]

Whether for briefing internal colleagues or pitching to clients, presenting is at the heart of business life. Successful presentations have the power to create […]

Microsoft Excel provides a range of advanced functions that greatly extend its capabilities. Powerful analysis, forecasting, automation and presentation techniques offer wide-ranging business benefits […]

Microsoft Excel provides a range of advanced functions that greatly extend its capabilities. Powerful analysis, forecasting, automation and presentation techniques offer wide-ranging business benefits […]

In this Advanced Pivot Tables in Excel course, we teach you how to make the most of the powerful PivotTable function in Excel.

Microsoft Excel provides a range of advanced functions that greatly extend its capabilities. Powerful analysis, forecasting, automation and presentation techniques offer wide-ranging business benefits […]

Microsoft Excel provides a range of advanced functions that greatly extend its capabilities. Powerful analysis, forecasting, automation and presentation techniques offer wide-ranging business benefits […]

Work smarter, not harder. Microsoft Project is a feature-rich tool that will help a project manager plan, track, and control a project and facilitate […]

You’ve completed the beginner course in VBA, or have some experience. Now challenge yourself with the next step. Advanced VBA is a learner-friendly course […]

In this discussion, we explore the vital role of collaboration in leadership. As the workplace evolves, fostering a collaborative environment has become essential for […]

In this episode of the Leading Future Humans series, we delve into the vital skill of flexibility. In a world of relentless change, leaders […]

In this episode of the Leading Future Humans series, we delve into why fostering initiative is critical for modern leaders and how it translates […]

This lesson will equip you with essential strategies for fostering innovation within your team. It explores why innovation is pivotal, citing examples from industry […]

This discussion delves into the critical role of empathy in leadership, exploring its profound impact on team dynamics, employee well-being, and organisational success. You’ll […]

In this episode of the Leading Future Humans audio series, we delve into the importance of leading critical thinking in the workplace. We discuss […]

In this episode of the Leading Future Humans series, we dive into the essential topic of leading creativity. We discuss why creativity is vital […]

Listen to discover the essential skills and strategies to master time management for both yourself and your team. This lesson dives into practical techniques […]

In this episode of the Leading Future Humans series, we explore the pivotal role of curiosity in leadership. We delve into why curiosity is […]

This episode in the Leading Future Humans series explores the essential role of resilience in effective leadership. It delves into practical strategies for leaders […]

This lesson provides actionable tips on how to take the initiative and be more resourceful. This session is part of the insightful Future Human […]

This lesson provides actionable tips on how to become more innovative. This session is part of the insightful Future Human series. An essential aspect […]

This lesson provides practical tips on how to understand and foster resilience. This session is part of the fascinating Future Human series. An essential […]

This lesson provides actionable tips on how to manage your time more effectively. This session is part of the fascinating Future Human series. An […]

This lesson provides actionable tips on how to understand and foster creativity. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to become more flexible. This session is part of the insightful Future Human series. An essential aspect […]

This lesson provides actionable tips on understanding and developing critical thinking skills. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to understand and foster curiosity. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to understand and develop empathy. This session is part of the insightful Future Human series. An essential […]

This lesson provides actionable tips on how to collaborate. This session is part of the insightful Future Human series. A vital aspect of becoming […]

Welcome to Effective Time Management, a comprehensive guide to transforming your professional life by mastering your schedule. This course explores why good time management […]

A comprehensive guide to transforming your professional life by utilising compassion and understanding.  This course examines how to engage with your staff to gain […]

Digital collaboration. Big data. Smartphones. Working remotely. One more meeting. The always-connected workforce… Modern working life is intense. Knowledge workers work long hours and […]

Equip yourself with the essential skills to navigate life’s challenges and bounce back stronger with our empowering online course, “Building Resilience.” Designed for individuals […]

Emotional intelligence helps us to know ourselves better and develop meaningful and constructive relationships with others. The topic allows us to improve our understanding […]

Transform your self-belief and unleash your full potential with our empowering online course, “How to Be More Confident.” Designed for individuals seeking to boost […]

We’ve all felt powerless in the face of the circumstances in front of us, but that doesn’t mean that you need to be resigned […]

In this course, we will start by discussing where stress originates. We’ll detail the physiological processes and hormones which cause a “fight-or-flight” response when […]

Discover the power of reflective practice for personal and professional growth. Learn how to effectively analyze both positive and negative experiences, identifying areas for […]

Being curious is a real advantage in the workplace. Asking questions, being inquisitive, looking for new perspectives, and challenging your own beliefs are valuable […]

Encountering failure is inevitable but struggling with failure is not. Failure is necessary for professional development and there are many different forms of failure […]

*Arguing Your Case* is a crash course in developing the valuable skills to be able to convince and influence. We’ll look at how to […]

This course will have a particular focus on practical guidance for developing new habits, making achievable changes, and maximising your productivity. We’ll provide you […]

Welcome to Audio Learning from Assemble You. This lesson explores the importance of managing money wisely and feeling confident in your choices. Budgeting gives […]

Welcome to Audio Learning from Assemble You. This lesson dives into the world of AI and its transformative role in supporting mental well-being. We […]

Welcome to Audio Learning from Assemble You. In this lesson, we’ll provide an introduction to the definition and benefits of meditation and examine how […]

Welcome to Audio Learning from Assemble You. According to an Indeed survey in 2021, more than half of employees suffered from burnout. Officially recognised […]

Welcome to Audio Learning from Assemble You. Resilience is defined as “the capacity to recover quickly from difficulties; toughness; the ability to withstand adversity […]

Welcome to Audio Learning from Assemble You. In both your personal and professional life, reflecting on your thoughts and actions is a valuable tool […]

Welcome to Audio Learning from Assemble You. The Beatles became as successful as they were in large part because of George Martin, their producer, […]

Welcome to Audio Learning from Assemble You. We all want to be liked. But what do we need to do to make the right […]

Welcome to Audio Learning from Assemble You. How often have you had a conversation that just… doesn’t feel right. You’re being heard, but not […]

Welcome to Audio Learning from Assemble You. You only have one chance to make a first impression. From job interviews to sales calls, to […]

Welcome to Audio Learning from Assemble You. What does your morning look like? Do you hit the snooze button on your alarm several times […]

Welcome to Audio Learning from Assemble You. If you’ve been feeling stressed out, anxious, or overwhelmed lately, you’re not alone. Today’s fast-paced, high-demand world […]

Welcome to Audio Learning from Assemble You. Optimism is clearly associated with better psychological health, as seen through lower levels of depressed mood, anxiety, […]

Welcome to Audio Learning from Assemble You. One of the most popular, and least discussed issues in offices around the world is Impostor Syndrome. […]

Welcome to Audio Learning from Assemble You. Nearly 1 in 5 people in the U.S. suffer from an anxiety disorder. The U.K. has seen […]

Welcome to Audio Learning from Assemble You. Good habits can be the foundation for a successful life. It can improve your mood and help […]

Welcome to Audio Learning from Assemble You. Today, you’ll learn about adopting an ambitious mindset and how to harness it to fuel growth in […]

Welcome to Audio Learning from Assemble You. Today, you’ll learn how to maintain belief in yourself, your goals, and your value. We’ll look at […]

Welcome to Audio Learning from Assemble You. Today we are discussing using and managing passwords. Your house often contains the most valuable possessions you […]

Welcome to Audio Learning from Assemble You. In his book How to Hack a Human: Cybersecurity for the Mind, security expert Raef Meeuwisse defines […]

Welcome to Audio Learning from Assemble You. Malware is a portmanteau, a combination of the words – “malicious” and “software.” It’s malicious software that […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss cultural awareness, and discover how being culturally aware enables us to communicate […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss banter and bullying. We’ll pin down the definitions before highlighting the line […]

Welcome to Audio Learning from Assemble You. In this track, we’ll discuss unconscious and implicit bias. We’ll learn what these terms mean, how they […]

Welcome to Audio Learning from Assemble You. In this track, you’ll improve your understanding of equality, diversity, and inclusion. You’ll identify areas in which […]

Welcome to Audio Learning from Assemble You. Hackers conduct cyber attacks to steal information, sabotage one or more systems, or bring down a working […]

Maybe your team members aren’t performing optimally. Perhaps you’re trying your best but it feels like you’re just treading water and not inspiring your […]

Data is King in the modern business world. Being able to harness, analyze, and draw insight from that data is one of the most […]

Tableau is one of the best data analytics and business intelligence tools available. In this course, we introduce you to this powerful, market-leading tool […]

Establish yourself as an indispensable leader within your organisation. Bad management is the main reason people leave their jobs, 50% of U.S adults have […]

Make your business’s photos and collateral stand out. You don’t have to be a professional photographer to make your photos look spectacular. In fact, […]

Widespread strategic innovation means that businesses now face more complex and dynamic issues than ever before. Yet many business people are still using outdated […]

Management is of central importance to all organisations. In order to create value and develop success, organisations need to launch, manage, and evaluate projects […]

Modern businesses are always looking for ways to improve their strategies. “Which webpage attracts more readers?”, “Does the new store layout affect sales?” or […]

Managing successfully requires excellence in a diverse range of skills and abilities. Financial management is arguably the most important of them all, especially in […]

Making better decisions within an organisation is crucial to getting better results. In a complex organisational environment with competing interests and limited resources, effective […]

Jira is a project management software designed to help teams of all types to manage work. This introductory course is for anyone new to […]

Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, […]

Writing at work can be frightening. Many people get blocked when forced to put their thoughts into words. In our frantic, numbers-driven world, the […]

The business world is founded on numbers and math. Mathematical mindfulness can help eliminate costly errors, drive profit and generally lead to greater confidence […]

Successful enterprises make the most out of the information available to them. They derive value from the numbers driving their business – and this […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

This lesson will explore what is meant by the term resilience and why it is important both personally and as part of a team. […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

In this module, we will explore the application of the science and measurements commonly used in contact centers. These metrics are the heartbeat of […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]

In this module, we will start to look at how contact center team managers can better coach their teams and the skills needed to […]