Lessons in this collection

Cappuccino
  • 2m
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Americano
  • 2m
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Cortado
  • 2m
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Affogato
  • 2m
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Mocha
  • 2m
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Espresso
  • 2m
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Macchiato
  • 2m
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Flat White
  • 2m
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Latte
  • 2m
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Crafting the perfect coffee
  • 45m
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Based on The Coffee Collection we recommend

Customer Experience icon

Customer Experience

The goal of a customer experience is to make it Memorable and Enjoyable for both customer and staff. This Collection looks at why customer […]
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Showing Passion for What We Offer
lesson / 27m

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

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Pride In Our Appearance
lesson / 27m

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

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Making Every Guest Feel Welcome
lesson / 27m

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

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Happier Guests Spend More
lesson / 27m

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

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Getting Guests in The Door
lesson / 27m

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

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Getting the Timings Right
lesson / 27m

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

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Encouraging Recommendations
lesson / 27m

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

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Efficient Payment & Friendly Goodbyes
lesson / 27m

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

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Delivering a Friendly & Personalised Guest Experience
lesson / 27m

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

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Delivering Effortless Service
lesson / 27m

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

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Customer Care
lesson / 33m

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

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Building Relationships Through Conversation
lesson / 27m

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]

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