Delivering a Friendly & Personalised Guest Experience

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]