• Collection

Customer Experience

  • 12 Lessons
  • Editable

The goal of a customer experience is to make it Memorable and Enjoyable for both customer and staff.

This Collection looks at why customer service is such an important feature of today’s industry, the direct benefits from delivering great customer experience, and the risks from not carefully considering and implementing the tools for delighting customers.

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Lessons in this collection

Showing Passion for What We Offer
  • 22m
  • Editable
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Pride In Our Appearance
  • 25m
  • Editable
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Making Every Guest Feel Welcome
  • 25m
  • Editable
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Happier Guests Spend More
  • 25m
  • Editable
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Getting Guests Through The Door
  • 26m
  • Editable
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Getting the Timings Right
  • 25m
  • Editable
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Encouraging Recommendations
  • 25m
  • Editable
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Efficient Payment & Friendly Goodbyes
  • 25m
  • Editable
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Delivering a Friendly & Personalised Guest Experience
  • 25m
  • Editable
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Delivering Effortless Service
  • 25m
  • Editable
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Customer Care
  • 33m
  • Editable
  • Assessment
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Building Relationships Through Conversation
  • 25m
  • Editable
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