• Lesson

Making Every Guest Feel Welcome

  • 25m
  • Editable

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll also point out some things to avoid. The guest experience starts with the welcome so it is important to get it right. Learners will be aware of the importance of a good welcome and what role they play in the guest welcome. They will know various techniques they can incorporate into their own role to ensure they give guests the best possible welcome.

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Accreditations and Endorsements

CPD certified
Institute of Hospitality

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