Delivering Effortless Service

Through realistic business scenarios, in this lesson you’ll explore the importance of PCI DSS, the roles and responsibilities of businesses, managers, and team members […]

Like it or not, infectious diseases are everywhere. And it’s not just doctors, nurses, and microbiologists who need to know the basics about how pathogens work and how to avoid them – everyone should know enough to keep themselves and the people around them safe.

This is a guide to mastering classic coffee drinks. Each section breaks down the essential ingredient ratios and provides step-by-step instructions for a specific […]

A coffee grinder is an essential part of the coffee-making process. In this lesson, we’ll explore its various features and functions.

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

This module aims to raise awareness of CSE and human trafficking, and to describe their impact on the hospitality industry. We focus on the […]

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

This module looks at age restricted sales in retail. We’ll take you through the rules around age restricted sales, the ways retailers can verify the […]

This module looks at what alcohol is and the effect it has on the human body. We focus on the main objectives of the […]

This module will take you through when age checks are required, how to verify age using ID, PASS and digital age assurance, and what […]

This module will take you through when age checks are required, how to verify age using ID, PASS and digital age assurance, and the […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]