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Fire safety in the healthcare environment is essential to ensure everyone’s safety – patients, staff and visitors. It can be particularly challenging since many […]

Why are falls such a major concern?  Falls and fall-related injuries are a common and serious problem for older people. In the UK, falls […]

Through this module you will come to understand how we see, and what problems can arise in our visual development. You become more aware […]

This is the fourth modules covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). This Module looks at Theories (T) […]

This is the final of 5 modules covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). Module 5 looks at […]

Do you support autistic people or people living with learning disabilities? Are you concerned about the amount of medication they are being given? Are […]

This module covering the Knowledge and Co-Creation (Kc), from the KcVETS model for Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). […]

This is the introductory module to strengths-based practice. The approach is applicable to any client group, to any intervention and can be applied by […]

This is the second module covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). This Module looks at Values and […]

This is the third module covering the Strengths-based approach: Practice Framework (Department of Health and Social Care 2019). This Module looks at Experiential learning […]

This module looks at what happens when someone has a heart attack and the importance of cardiopulmonary resuscitation (CPR). It also covers how to […]

This course is for qualified healthcare professionals and paediatric staff working with paediatric patients. Make sure that you have already completed the Level 1 […]

Being a healthcare professional often involves moving and handling during a normal work day. The type of task can range from moving different types […]

Being a healthcare professional often involves moving and handling during a normal work day. Following on From Level 1, Level 2 course is for […]

This module is for health and social care practitioners who may be at risk of sharps injuries. The learning identifies best working practices that […]

This course is for qualified healthcare professionals involved in the care and delivery of a newborn baby. Make sure that you have completed the […]

Helping people with their medicines takes thought and professional judgement. There are many regulations and guidelines from organisations each with different perspectives about the […]

This module looks at health and safety policy and the legal requirements for both employees and employers. It also covers how to implement health […]

The Health and Social Care Act (2008) Code of Practice states that health and social care providers must ‘provide and maintain a clean and […]

From the ping of yet another ‘urgent’ email landing in your inbox to colleagues dropping by for a chat, interruptions and distractions are an […]

At worst, meetings can feel like a waste of everyone’s time. At best, attendees feel energised about what’s been accomplished and what’s coming next. […]

Delegation can be uncomfortable when you’re used to being delegated to. By understanding why it’s important for you and your team’s success and discovering […]

It’s likely you will have some experience with prioritising your own workload. Now you’re a leader, you will be responsible for the overall outputs […]

Once you’ve settled down in role, and you have a full understanding of what the team does and what they have on their plate […]

Once you’ve settled down in role, and you have a full understanding of what the team does and what they have on their plate […]

When you’re put in charge of an existing team with projects underway and ways of working in place, you need to get to grips […]

There’s more than learning what you need to do in your new role as a leader – you also need to discover how you […]

While leaders of remote teams do the same things leaders of office based teams do, how these things are done can require a different […]

So, you’re stepping into your first leadership role? Congratulations! This is an exciting time in your career, and it’s fantastic that your hard work […]

So what does it take to become a great leader? There’s no one-size-fits-all answer, but there are essential skills that all leaders need to […]

Welcome to this e-learning module. This module outlines your key responsibilities as a social worker within child protection processes, and highlights the importance of […]

This module has been created in co-production between a social care professional and an expert by experience who has Down’s Syndrome. We have also […]

The National Skills Academy for Social Care Leadership Qualities Framework (LQF) sets out what good quality leadership should be for both individuals and organisations. […]

Supervision is a three-way partnership between the organisation you work for, the supervisor and those they supervise (supervisees). It involves all parties working together […]

Child sexual abuse is an especially complicated form of abuse because of its layers of deceit. This module looks at the signs and impacts […]

Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them. This module looks specifically at individuals who […]

Record keeping, and keeping good quality case notes, are central to the processes of assessment, decision-making, service planning and delivery.. Learning Outcomes for this […]

The Public Law Outline (PLO) is a statutory timescale put in place by the Children and Families Act (2014). This module will help you […]

Radicalisation is defined as the process by which someone comes to support terrorism and violent extremism and, in some cases, to participate in terrorist […]

Physical harm can take many forms. It is perhaps best defined as any action or deliberate physical force which results, or could result, in […]

Young people with additional needs, such as behavioural problems, substance misuse issues or learning needs, can sometimes display challenging behaviour. Positive Behaviour Support (or […]

In this module we explore the roles of the various organisations that make up Multi-Agency Forums within the child protection process. All local authorities […]

Neglect is not always easy to identify by professionals. This module aims to help professionals identify the signs, indicators, symptoms and risk factors associated […]

Within social care settings, life story work is a term used to describe a biographical approach that offers children and young people an opportunity […]

This module will introduce you to various leadership styles, including democratic and transactional. You will also learn about a number of different leadership theories. […]

Forced marriage is a form of honour based violence. It occurs when a marriage takes place without the free consent of the people getting […]

Female genital mutilation (FGM) has many names. It is often called female circumcision or ‘cutting’. Whatever name it goes under, the practice refers to […]

This course looks at the signs and symptoms of emotional abuse as well as how agencies can work together to identify it. A series […]

This eLearning module on Learning Disabilities and Autism is developed in line with Care Certificate Standard 16. Whether you are new to care or […]

Everyone who has been in contact with social care services and has met a social care practitioner will have case records held about the […]

There are many things which can help a social care practitioner develop their skills and knowledge to do their job better. This course looks […]

The Health and Social Care Act (2008) Code of Practice states that health and social care providers must ‘provide and maintain a clean and […]

As a social care worker, you have a duty of care towards the people you support. This means that you have a duty to […]

When supporting individuals, it is important to work in a way that promotes person-centred values; everyone has the right to live the way they […]

As a social care worker, you will communicate with people as you go about your job – you will communicate with your colleagues, your […]

Dignified care has a significant effect upon the service user’s well-being and experience; the right to being treated with dignity is a fundamental part […]

Nutrition is the intake of food, considered in relation to the body’s dietary needs. Good nutrition includes an adequate, well balanced diet combined with […]

This course looks at a range of issues including psychosis, depression, anxiety, dementia and learning disabilities and how you can support individuals. Social care […]

Practising equality and inclusion helps to ensure that people are not discriminated against. Equality involves treating people fairly and making sure that they have […]

As someone who works in social care, you will work with people to help them with their daily lives. Often these people are vulnerable, […]

Safeguarding adults means protecting a person’s right to live in safety, free from abuse and neglect. It involves protecting vulnerable adults from abuse or […]

Child protection and safety is everyone’s responsibility, and anyone with a concern about a child’s welfare should refer their concern to Children’s Social Care. […]

As a social care practitioner, it is important to have an awareness of the symptoms of a heart attack and to understand the basics […]

It is important to understand the agreed ways of working that relate to health and safety in your place of work. These will be […]

Continuing our commitment of Care Certificate, we’ve created Oral Health. People with learning disabilities, cognitive impairment and other disabilities may have similar experiences of […]

Welcome to this e-learning course about promoting and sustaining dignity and respect in the workplace. Topics covered include promoting independence, privacy and confidentiality, and […]

This module has been created in co-production between a social care professional and an expert by experience who has Down’s Syndrome. We have also […]

Since 2019, Adult Social Care workers have been attending court more and more. This lesson is designed to support those who need to attend […]

The National Skills Academy for Social Care Leadership Qualities Framework (LQF) sets out what good quality leadership should be for both individuals and organisations. […]

Care and support planning is a holistic, person-centred process for people with long-term conditions who need personal care and support. It enables the individual to identify […]

In this module about the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS), we take a look at the function and application […]

This module explores the factors that contribute to causing a stroke, the different types of strokes, the strategies which can help prevent them occurring, […]

This module will help learners to understand the skills and behaviours that are essential to be an effective supervisee and how to get the […]

This module is designed to enable a practitioner to follow the correct process to provide care and support for service users. It covers what […]

Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them. This module looks specifically at individuals who […]

Self-neglect is complex and varied and is often misunderstood. This module looks at the three main types of self-neglect, who is at risk, how […]

This module explores the ethos of reablement, who’s involved and its benefits. It will also help the learner understand how individuals are assessed and […]

This module on recording skills looks at the importance of keeping records and how to record information correctly in the social care setting. It […]

Radicalisation is defined as the process by which individuals come to support terrorism and violent extremism and, in some cases, to participate in terrorist […]

The Care Quality Commission (CQC) updated the inspection framework for health and social care in 2017 to align service inspections. Learning Outcomes for this […]

Around 180,000 patients develop a pressure ulcer in hospital each year. This module looks at the eight principles of pressure ulcer management as well […]

A short, high-level video on how to communicate professionally, respectfully, and impactfully at work.   Learning Pool’s Micro Library allows organizations to reinforce compliance […]

A short, high-level video that outlines what ESG is and steps that many organizations are taking to uphold their commitment to ESG.   Learning […]

Conflicts of Interest provides instruction on recognizing and appropriately navigating conflicts of interest. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]

Business Courtesies offers instruction on giving and accepting appropriate gifts and entertainment. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

Reporting and Non-Retaliation empowers employees to report misconduct without fear of retaliation. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

Data Privacy provides instruction on protecting employee, customer, and business partners’ data. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

Ethical Conduct provides best practices for acting with integrity in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

Short, high-level video on recognizing and navigating conflicts of interest. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]

Short, high-level video covering the appropriate use of company assets. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]

A short, high-level video covering what it means to engage in ethical behavior and why it’s crucial for employees and an organization as a […]

A short, high-level video introducing learners to the importance of anti-money laundering. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

A short, high-level video on workplace respect, both in the physical workplace and in remote working environments. Learning Pool’s Micro Library allows organizations to […]

Short visualization exercise on recognizing and navigating a situation that presents an ethical dilemma in the workplace. Learning Pool’s Micro Library allows organizations to […]

Introduction to International Trade covers distinguishing between imports and exports. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]

A short, high-level video focusing on appropriate business courtesies during the holiday season. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]

A short, high-level video introducing learners to the global issue of human trafficking and best practices for detecting and preventing it. Learning Pool’s Micro […]

A short, high-level video covering the additional risks of working with third parties and how to mitigate them. Learning Pool’s Micro Library allows organizations […]

Acting With Integrity covers ethical decision-making and how to recognize red flags around unethical behavior. Learning Pool’s Micro Library allows organizations to reinforce compliance […]

Good leadership can be the key to making change work. If you’re a people leader and change is afoot, you’ll be thinking about how […]

It’s easy to get distracted by pressing changes and forget there’s business as usual to take care of. By the end of this lesson, […]

When change is hard, resistance can feel like the only way to deal with it; but resistance is energy-sapping and unhelpful. This lesson looks […]

A team culture that seeks continuous improvement through small, incremental changes is good for customers, business and individuals. This module explores how leaders can […]

In this lesson we will explore how important the one-to-one meeting can be when communicating change, and how it fits in with the wider […]

In this lesson, we’ll explore how, once we know the why of change, we can utilise our communication skills to support the team’s change […]

In this lesson we will explore finding the why in change. The why is the purpose; the reason the change is happening. To effectively communicate with your […]

In this lesson we will introduce you to two models that you can use to help you guide your team through periods of change […]

As a leader, your actions set the bar for the actions of others around you, especially on the team. In this lesson, you’ll learn […]

Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]

How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]

We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]

Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]

We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]

Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]

Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]

True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]

In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.

This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]

To truly get behind the principles and practices of customer service, colleagues get to the heart of why great service matters. This module will explore the […]

This module looks at the meaning of customer service and explores the components of customer satisfaction, the difference between service-focused and sales-focused customer roles, […]

To succeed in the workplace you need to be able to adapt to your surroundings and changing circumstances. This module introduces you to the […]

Life can be complex and messy but critical thinking is here to help. This module introduces you to the topic of Critical Thinking and […]

Change is a constant. Whether the change is big, small, life-altering or inconsequential, change happens day in and out and there’s little we can […]

Are you questioning the legitimacy of a story, claim, or resource? This module will help you figure out how to find the truth amongst […]

Presenting the truth or arguing a point of view is meaningless unless you apply logical reasoning. In this module, we’ll explore two helpful logic […]

Learn how you can take the initiative to develop your own talents.

Problems are there to be taken care of, not ignored. It’s like unpacking after moving home; you might be satisfied for now, but the […]

To be the best we can be in any pursuit, we need to make sure we’re in the right mindset. Let’s look at how […]

A crashed plane. A deserted island. A directionless team. Can you help Kevin and his team adapt and escape?

Breaking things down and asking questions is key to solving problems or getting your idea off the ground. Let’s see what Keith can teach […]

Different problems require different mindsets to tackle them. In this video essay, we discuss why it’s important to know the difference between complicated and […]

This course is about what you can do to get the most out of coaching. It also provides space to reflect on your thoughts, […]

This course is about introducing key skills for being a successful mentor. It also provides space to reflect on your thoughts, experiences and aspirations […]

This course is about what you can do to get the most out of coaching. It also provides space to reflect on your thoughts, […]

This course is about introducing key skills for being a successful coach. It also provides space to reflect on your thoughts, experiences and aspirations […]