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Every piece of feedback a business receives is useful, and complaints can help us build a better understanding of the customers’ viewpoint. This module will […]

How we handle and overcome objections is an important part of securing, satisfying and keeping customers. This module explores how to overcome common objections, […]

We all know happy customers are good for business, but how do we make them happy and give them more? This module explores proven […]

Customer service employees are paramount to showcasing what an organisation has to offer its customers. A powerful way to do this is by leveraging the features […]

We can all ask questions; but it’s finding the right question to ask and when to ask it that takes good customer service to […]

Exploring what really sits at the heart of the customers’ needs helps get the right solution for them, inspires trust and loyalty and ultimately […]

Research shows that a warm welcome is vital when it comes to customer satisfaction levels. This module goes beyond service with just a smile, […]

True customer service is more than just following guidelines and processes to sell a product or service; it’s about a genuine, innate desire to […]

In this module, you’ll explore the knowledge, skills and behaviours required to deliver excellent customer service. It should take you around 15 minutes to complete.

This module explores how every employee has a role to play to keep customer service at the heart of an organisation. It also demonstrates how embedding a […]

To truly get behind the principles and practices of customer service, colleagues get to the heart of why great service matters. This module will explore the […]

This module looks at the meaning of customer service and explores the components of customer satisfaction, the difference between service-focused and sales-focused customer roles, […]

This course is about what you can do to get the most out of coaching. It also provides space to reflect on your thoughts, […]

This course is about introducing key skills for being a successful mentor. It also provides space to reflect on your thoughts, experiences and aspirations […]

This course is about what you can do to get the most out of coaching. It also provides space to reflect on your thoughts, […]

This course is about introducing key skills for being a successful coach. It also provides space to reflect on your thoughts, experiences and aspirations […]

To succeed in the workplace you need to be able to adapt to your surroundings and changing circumstances. This module introduces you to the […]

Life can be complex and messy but critical thinking is here to help. This module introduces you to the topic of Critical Thinking and […]

Change is a constant. Whether the change is big, small, life-altering or inconsequential, change happens day in and out and there’s little we can […]

Are you questioning the legitimacy of a story, claim, or resource? This module will help you figure out how to find the truth amongst […]

Presenting the truth or arguing a point of view is meaningless unless you apply logical reasoning. In this module, we’ll explore two helpful logic […]

Learn how you can take the initiative to develop your own talents.

Problems are there to be taken care of, not ignored. It’s like unpacking after moving home; you might be satisfied for now, but the […]

To be the best we can be in any pursuit, we need to make sure we’re in the right mindset. Let’s look at how […]

A crashed plane. A deserted island. A directionless team. Can you help Kevin and his team adapt and escape?

Breaking things down and asking questions is key to solving problems or getting your idea off the ground. Let’s see what Keith can teach […]

Different problems require different mindsets to tackle them. In this video essay, we discuss why it’s important to know the difference between complicated and […]

Welcome to the first session on managing change. Change can be emotional; it can upset our balance and disrupt our lives. One of the […]

This module is all about taking care of your physical and mental wellbeing, so you can feel your best both inside and out. We’ll […]

Coping with change can feel isolating and lonely. Seeking support demonstrates self-awareness and strength. Research shows that having an active support network can contribute […]

Change at work can leave us feeling overwhelmed, angry and stressed. This module will help you identify your stress triggers and discover strategies to […]

Deciding to shift our mindset is a giant step that helps us to accept and reframe change. This module will help you to learn […]

It’s important to accept that change happens, it can’t be stopped. With some helpful steps, we can learn to process our thoughts and consequently […]

Making a decision to shift our mindset is a giant step that helps us to accept and reframe change. This module will examine ways […]

Change can be hard to understand and process. Having an expert view of how we may be feeling or why we’re behaving in a […]

Short learning experience on how everyone can manage a better work-life balance. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

A short, high-level video that explains what accommodations are and how things like neurodiversity, physical conditions (e.g., deafness, blindness, and low vision) and mental […]

Short, high-level video introducing learners to the importance of records management. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]

Short, high-level video on promoting workplace safety. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an efficient, targeted, […]

A short, high-level video on appropriate behavior around politics in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

Responsible Mineral Sourcing covers conducting due diligence and identifying red flags to help keep conflict minerals out of organizational products, processes, and supply chains. […]

A short, high-level video on creating and contributing to a work environment that promotes psychological safety. Learning Pool’s Micro Library allows organizations to reinforce […]

HCPs – Providing Appropriate Items and Meals focuses on ensuring that any items or meals provided to HCPs comply with organizational policy and the […]

A short, high-level video on reasonable workplace accommodations using the example of religious accommodation. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]

Working Safely With Hazardous Materials covers how employees can keep themselves, each other, and the workplace safe when working with hazardous materials (hazmat). Learning […]

Bloodborne Pathogens – Recognizing Exposure Risk covers some common exposure risks for bloodborne pathogens and how to recognize them in the work environment. Learning […]

Managing a Safe Work Environment covers specific managerial responsibilities when it comes to fostering a physically and psychologically safe workplace. Learning Pool’s Micro Library […]

Hazardous Materials – Spills covers how to respond to spillage of hazardous materials in the workplace, including incidental and emergency spills. Learning Pool’s Micro […]

Active Shooter Preparedness covers ways to be prepared for and prevent active shooter situations, including recognizing warning signs associated with potential violent behavior. Learning […]

Workplace Safety covers the importance of both physical and psychological safety in the workplace and how employees can promote workplace safety in their day-to-day […]

Escalating Concerns provides instruction on recognizing situations that should be escalated and the best practices for doing so. Learning Pool’s Micro Library allows organizations […]

Recognizing Signs of Workplace Substance Abuse covers common red flags that might be associated with substance abuse in the workplace. Learning Pool’s Micro Library […]

A short, high-level video focusing on recognizing and preventing harassment based on religious beliefs. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]

A short, high-level video on recognizing and preventing harassment and improper conduct based on religion and national origin.   Learning Pool’s Micro Library allows […]

This short, high-level video empowers employees to raise concerns about harassment or discrimination that they witness, suspect, or learn about without fear of retribution […]

This short, high-level video details some ways that bullying can occur and emphasizes the importance of creating a work environment free from bullying and […]

A short, high-level video around recognizing and avoiding harassment based on less visible and obvious disabilities, including mental illness and depression. Learning Pool’s Micro […]

Workplace Harassment focuses on recognizing, preventing, and reporting harassment and improper conduct. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

Elevator pitch themed microlearning on what constitutes unwelcome conduct. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]

Elevator pitch themed microlearning on how jokes and offhand remarks can constitute workplace harassment. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]

Elevator pitch themed microlearning on distinguishing between sexual harassment and common courtesies. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

Elevator pitch themed microlearning highlighting that harassers don’t fit a stereotype, and anyone can engage in workplace harassment. Learning Pool’s Micro Library allows organizations […]

A short, high-level video on what workplace harassment is, how it might happen, and the importance of preventing and reporting it. Learning Pool’s Micro […]

Elevator pitch themed microlearning on preventing harassment and discrimination based on actual or perceived sexual orientation. Learning Pool’s Micro Library allows organizations to reinforce […]

A short, high-level video on distinguishing between harassment and common courtesies at work. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]

A short, high-level video on recognizing and preventing racial harassment in the workplace, specifically harassment or discrimination based on hair style or texture. Learning […]

A short, high-level video on ways harassment can happen outside of the workplace, including after business hours and online. Learning Pool’s Micro Library allows […]

A short, high-level video on recognizing and preventing harassment based on disability in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance […]

A short, high-level video on preventing harassment based on age. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in […]

A short, high-level video on the importance of reporting workplace harassment. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]

A short, high-level video on common ways gender- and sex-based harassment might occur. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]

A short, high-level video that highlights how to avoid discrimination when managing employees. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]

A short, high-level video that highlights the various ways in which workplace harassment might occur. Learning Pool’s Micro Library allows organizations to reinforce compliance […]

A short, high-level video focusing on recognizing and preventing harassment based on sexual orientation. Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]

Short learning experience on how everyone has a role to play in fostering diversity, equity, inclusion, and belonging. Learning Pool’s Micro Library allows organizations […]

A short, high-level video on promoting religious and cultural respect in the workplace.   Learning Pool’s Micro Library allows organizations to reinforce compliance topics […]

A short, high-level video on what microaggressions are and how they can negatively impact the workplace. Learning Pool’s Micro Library allows organizations to reinforce […]

Bystander Intervention empowers employees to intervene in and report harassment and improper conduct they witness or learn about. Learning Pool’s Micro Library allows organizations […]

Unconscious Bias offers guidance on recognizing and not allowing preconceived notions to inform business decisions and interactions. Learning Pool’s Micro Library allows organizations to […]

Short, high-level video on promoting diversity, equity, and inclusion in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk […]

In this short diversity and inclusion offering, employees must help a manager decide which employees should be chosen to deliver a presentation to a […]

This short, high-level training explains what microaggressions are and how they can impact an organization’s work culture. The offering provides practical guidance on avoiding […]

A short, high-level video on promoting diversity, equity, and inclusion in the workplace. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]

Immersive, high-level video on recognizing and challenging unconscious biases. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]

A short, high-level video on preventing workplace bullying both at work and in remote work environments. Learning Pool’s Micro Library allows organizations to reinforce […]

A short, high-level video on the importance of fostering a work environment where employees feel comfortable reporting harassment and improper workplace conduct without fear […]

Immersive visualization exercise on recognizing and challenging unconscious biases. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas in an […]

A short, high-level video that empowers employees to be active bystanders. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and risk areas […]

A short, high-level video on recognizing and appreciating the wide spectrum of ways that people think, learn, and process information. Learning Pool’s Micro Library […]

A short, high-level video that highlights how to create and manage workplace equality. Learning Pool’s Micro Library allows organizations to reinforce compliance topics and […]

The shift to Hybrid working is rapidly increasing around the world. The need to strike the ideal balance in our work life and home […]

In this module about Individual Effective Connections we will cover three topics. These are: what stakeholders are the Stakeholder Prioritisation Matrix stakeholder engagement.

Welcome! This lesson will share the benefits of becoming more self-reliant and show you how to build your own self-reliance.

Welcome to this course about Cross Functional Working Teams. Over the course of this module, you will learn what Cross Functional Working Teams are, […]

Welcome! This lesson will equip you with the knowledge and skills you need to start networking for your future. It will focus on the […]

Attending a virtual meeting is just like attending an in-person meeting, but there are additional challenges you may face as both an attendee or […]

Communication is key to every aspect of business. This module introduces some of the key themes of Communication and shows you how to make […]

Learning Outcomes: 10-minute module covering several typical workplace communication scenarios, but in a remote work setting. By interacting with the scenarios, you will learn […]

This module will outline some ways to help you approach your customer service emails. Respond effectively every time and inspire your customers to come […]

Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]

When you need to contact someone, what is the first form of communication you think of? There are so many ways to contact people […]

The culture of an organisation refers to the values and behaviours that define a business and impact on its approach and environment. An organisation’s […]

This video explores the importance of having an engaging and consistent tone of voice as a company, and gives some helpful tips on how […]

This module gives you options on how to systematically work through decision-making processes to solve workplace problems. You will discover new tools that can help and […]

Welcome to this module on creating and maintaining your professional brand. Here, we will cover why your identity at work matters, from how it […]

Talent development is crucial to having happy, skilful, confident and successful people working for your organisation, and keeping them there. Three ways of doing […]

The need for training is a part of most people’s work lives. It might be classroom-based, e-learning or on-the-job. It also may be mandatory […]

The module provides a comprehensive overview of the middle management role and how it applies to your organisation, with a particular focus on the […]

All businesses rely on goods and services in their day-to-day running. Procurement plays a massive part in this by ensuring the goods and services […]

A scenerio based module that asks the learner to make decisions tin order to develop their team member’s talent and help Tamsin achieve her […]

This module will demonstrate how to build a strategy team and work together to create a strategic plan. We will look at how to […]

Objectives act as a basis for assessing individual performance and help develop a person’s skills, knowledge and experience. This 30-minute module sets out how […]

In Great Britain, 822,000 workers suffered from work-related, stress, depression or anxiety in 2020/21; it’s become the number one cause of long-term absence in […]

Leaders have a set of qualities and approaches which set them apart from managers. You can be a manager without people – you could […]

Leadership is never a walk in the park, but what extra skills and considerations are there when leading a team made, partly or entirely, […]

This Module explores various ways to lead innovation, along with how to implement change via a system of continuous improvement. It looks at some […]

There is no single way to become or be a leader. In fact, there are numerous leadership styles that suit different organisations, situations and […]

This module gives you options on how to systematically work through decision-making processes to solve workplace problems. You will discover new tools that can help and […]

Leaders will understand their role in supporting the team through organisational change, and how to do this in ways that work for every member […]

Welcome to How to Implement a Strategy. Building on the skills learned in How to Develop a Strategy, this lesson will guide you through […]

This module is an introduction to strategy, helping you understand what it is and the role you’ll play in delivering an organisation’s overall strategy […]

This module is an introduction to strategy, helping you understand what it is and the role you’ll play in delivering an organisation’s overall strategy […]

Welcome to this module on Setting Goals and Objectives. In this module we will look at what the difference between goals and objectives is, […]

Welcome to Finance for Non-Financial Managers. By the end of this module, you’ll be able to summarise the benefits of financial competence, explain the vital […]

Welcome to Developing Your Leadership Style, the follow-up to Becoming an Effective Leader. The aim of this module is to help you to develop […]

In this course you will learn about the role of a manager, the types of roles managers can fulfil, and steps you can take […]

Welcome to Becoming an Effective Leader. The aim of this lesson is to develop your knowledge of the fundamental skills needed for effective leadership, […]

The aim of this module is to enhance your ability in developing and leading teams to achieve organisational goals. You’ll look at goals and objectives from both […]

As a leader of a team, your role is to bring individuals together, inspire and support them, making sure that they function well alone […]

In this lesson learners will find out how to develop a vision that sets clear direction for the team, and the benefits it brings […]

Workplace wellness is more important than ever before. Here leaders will discover how to promote the wellbeing of their team as well as their […]

There’s more to delegation than assigning tasks to others. Here, learners will find out about the when, who, how and what of delegation so […]

This lesson’s got everything leaders need to know about how to use and give great feedback that will benefit the individual, the team and […]

This Feedback & Rewind video shows you what impact your feedback has on the person receiving it.

This lesson guides learners through how to manage conflict in their team, from spotting the signs through to managing conflict situations and the skills […]

Everything leaders need to know about performance and performance appraisals and how to make them work for the benefit of the individual as well […]

In this lesson learners will explore how leaders and their teams can approach difficult conversations with each other in a constructive way. Every leader […]

As a leader, you’re responsible for ensuring your team members not only have the resources to perform to the best of their ability, but […]

Leaders will understand their role in supporting the team through organisational change, and how to do this in ways that work for every member […]

The whole is greater than the sum of its parts… this lesson helps leaders explore the power of strong teamwork to get more done, […]