People Management : Dispute Resolution
A dispute resolution procedure provides a way for an individual employee of a company to raise a grievance. It will usually apply to all employees – permanent or temporary.
This module will introduce you to a typical dispute resolution procedure.
Learning Outcomes for this lesson include:
- Explain the purpose of the dispute resolution process
- Understand the dispute resolution procedure
- Identify the key roles in the dispute resolution process
- Understand an employee’s right of appeal.
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