Accreditations and Endorsements

CPD certified

Also in Sales and Negotiation

Why is rapport building important?
lesson / 10m

Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]

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Welcome to Building relationships
lesson / 6m

How important are our professional relationships and what can you do to improve them? This module introduces you to the topic of Building Relationships […]

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Welcome to negotiation
lesson / 5m

Do you do much negotiating in your role? You might be doing more than you think. This module introduces the topic of Negotiation and […]

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Types of Questions
lesson / 6m
Negotiation Dynamics
lesson / 10m

Put your negotiation skills to the test in this choose-you-own-adventure activity. You need to buy a birthday present for somebody; can you get the […]

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Listening and responding
lesson / 10m

If a customer thinks you aren’t listening to them properly, it will be difficult to build rapport. Let’s take a look at how you […]

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It’s not just what you say
lesson / 10m

Building rapport doesn’t come naturally to everyone, and some customers can be more difficult than others, but the techniques that in this micro module […]

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Know Your Audience
lesson / 5m

People expect a lot of personalisation in their communications with companies. In this module, we’ll explore how and why you need to know your […]

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How emotionally intelligent are you?
lesson / 10m

‘Emotional intelligence’ is your ability to recognise and manage your own emotions, as well as recognise and respond appropriately to the other person’s emotions. […]

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Get off to a good start
lesson / 7m

The steps in this micro module will set a good foundation for what is to come. After this, have a look at Listening and […]

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Handling objections
lesson / 6m
Managing Improvement: The Sales Process
lesson / 60m

The purpose of this module is to review the traditional sales process from end to end, and look at ways you can improve the […]

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Closing the sale
lesson / 6m
Approaching a sales call
lesson / 6m