Sales and Negotiation
The sales process is a complex balance of building customer relationships and negotiation. This collection combines traditional lessons with short, sharper lessons for efficient on the job learning. Lessons in this collection are supported with audio case studies for real world scene training.
Lessons in this collection
Why is rapport building important?
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Welcome to Building relationships
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Welcome to negotiation
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Types of Questions
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Negotiation Dynamics
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Listening and responding
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It’s not just what you say
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Know Your Audience
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Influencing, Assertiveness and Negotiation
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How emotionally intelligent are you?
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Get off to a good start
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Handling objections
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Managing Improvement: The Sales Process
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Closing the sale
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Approaching a sales call
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