Lessons in this collection

Infectious Disease Awareness

Like it or not, infectious diseases are everywhere. And it's not just doctors, nurses, and microbiologists who need to know…

  • 40m
  • Editable
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Customer Experience

This collection looks at why customer service is such an important feature of today’s industry, the direct benefits from delivering great customer experience, and the risks of not carefully considering and implementing the tools for delighting customers.

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Showing Passion for What We Offer
lesson / 22m

This module is on the importance of showing passion for what we offer. We look at what showing passion for products entails, how showing […]

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Pride In Our Appearance
lesson / 25m

This module looks at the importance of taking pride in your appearance, what this means, and how you can keep on top of looking […]

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Making Every Guest Feel Welcome
lesson / 25m

This module looks at the importance of providing guests with a warm reception, before exploring the ingredients that go into a great welcome. We’ll […]

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Happier Guests Spend More
lesson / 25m

This module is on how to make your guests happy and encourage them to spend more. We’ll look at why upselling is important and […]

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Getting Guests Through The Door
lesson / 26m

This module explains the impact on our brand of getting guests through the door and looks at the various ways we can attract more […]

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Getting the Timings Right
lesson / 25m

This module is on how to get the timings right when looking after guests. It outlines why getting the pace right for individual guests […]

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Encouraging Recommendations
lesson / 25m

This module covers what makes a guest share their experience, why recommendations are so important, and how you can actively encourage guests to make […]

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Efficient Payment & Friendly Goodbyes
lesson / 25m

This module outlines what an efficient payment and friendly goodbye looks like and why they’re important, and gives you practical advice on how to […]

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Delivering a Friendly & Personalised Guest Experience
lesson / 25m

This module takes you through delivering a friendly and personalised experience. It covers what a friendly and personalised experience looks like, what it means […]

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Delivering Effortless Service
lesson / 25m

This module will show you how to deliver effortless service to guests. It introduces what effortless service is and why it’s important, and gives […]

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Customer Care
lesson / 33m

This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering great customer […]

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Building Relationships Through Conversation
lesson / 25m

This module looks at the importance of building relationships through conversation. We’ll look at some practical tips for how you can do this to […]

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