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Contact Centre Macro

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Contact Centres have their own specific needs when it comes to customer service, This collection was specifically designed with our Expert SME who was a judge at the European Contact Centre and Customer Service awards and helped to develop the BSC in Managing the Customer Contact now run at Ulster University. This collection is a one-stop-shop for the Sector specific needs of a Contact centre. All Macro modules, meaning that they are between 20-30 mins in length for Learning all you need to succeed in one sitting

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Lessons in this collection

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Delegation
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The Benefits of Great Feedback – a Video Case Study
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Managing Conflict in the Team
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Reviewing performance
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Difficult conversations
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Training and Development
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Change – Your Role as a Leader
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Using Teamwork to Boost Performance
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