• Lesson

Workforce Management: Lesson 3 Managing Change

  • 6m
  • Editable

Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered to your customers. But getting this right can be tricky! This lesson shares some useful tips and guidance to ensure that Contact Centre Managers are best placed to meet ever changing workplace demands.
Learning Outcomes for this lesson include:
Develop communication techniques and creating a productive workplace
Tips and tricks on strategy development and meeting performance targets

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Accreditations and Endorsements

CPD certified

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