• Lesson

Coaching for Success: Lesson 4 Structuring the Conversation

  • 6m
  • Editable
  • Assessment

In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to do so. We will diss the skills and tools needed to succeed.

Learning Outcomes for this module include

:Understand the key ingredients for managing, leading and inspiring a team working in a modern day contact centre

Tools and techniques they need and the confidence to deliver.

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Accreditations and Endorsements

CPD certified

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