Live Chat Lesson 2 First contact resolution
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as they do in face to face interactions. This module will introduce best practice methods for using live chat to ensure customers receive the best possible service.
Learning Outcomes for this module include:
Understand the key principles of using Live chat to interact with customers
Tips and tools to guide the Live chat conversations
Understand and manage customer expectations on Live Chat
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