- Contact Centre
- Contact Centre Micro
- Problem Solving: Lesson 4 Mind the Gap
- Lesson
Problem Solving: Lesson 4 Mind the Gap
- 6m
- Editable
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better way, for our customers and for the teams that serve them. By helping your team to problem solve it helps to drive a culture of accountability and ownership for finding solutions to their own problems
Learning Outcomes for this lesson include:
Understand how problem solving, as a core competency will really help drive forward performance.
Challenged on their root cause analysis and drafting a plan to address the issues and how to effectively communicate this
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
This lesson will cover the importance of following the sales process and offers help and tips to achieve the best delivery of a sales […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
Rapport building is a critical part of the communication process. A lack of rapport will affect the outcome of any conversation. If the customer […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
A team can always improve. This is not to say they are doing anything wrong, but it might be that there is a better […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
In this module, we will explore the application of the science and measurements commonly used in contact centres. These metrics are the heartbeat of […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Live Chat can be used as a further channel of communication for customers and the same customer service standards should still apply online as […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Empathy is the ability to ‘put yourself in another person’s shoes’ – to understand another person’s point of view and reality. Being empathic, means […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
Every email sent to a customer is an opportunity to connect and enhance their experience with your company or brand. Therefore, it’s important to […]
In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]
In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]
In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]
In this module, we will start to look at how contact centre team managers can better coach their teams and the skills needed to […]
Get in Touch
"*" indicates required fields