• Lesson

Team Priority Management: Lesson 3 The Circle of Influence

  • 6m
  • Editable

Work in the fast moving world of contact centres means that the only guarantee is change. Without proper prioritisation this can create a stressful environment which drives down productivity and team engagement.

Learning Outcomes for this module include:
Understand more on why effective Team Priority Management matters, the theory and practical application of the tools to ensure smooth and efficient running of the group dynamic.

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Accreditations and Endorsements

CPD certified

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