Handling Brave Conversations Lesson 2 Why reading moods matter
Modern businesses are driven on having the right conversations at the right time, it could be a reassuring piece of encouragement or a well timed question. Having the tough conversations is never easy but if they are handled the right way can lead to the right response.
Learning Outcomes for this module include:
Understand the power of the tough conversation and learn the techniques and approach that deliver a constructive outcome with all parties.
Be able to analyse their current approach and adjust their future behaviour
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