Customer satisfaction is as important in the public sector as the private sector, and there’s an onus on every organisation to continuously seek to improve standards. This is where quality management can help; more than just a set of procedures, it’s an attitude and a state of mind which focuses on preventing errors and improving performance.
This module provides a thorough introduction to the topic. We demonstrate how to achieve improvement in the four key areas of effective quality management: planning, responsibility, research and continual improvement. We also underscore the importance of developing your team’s commitment to preventing errors and improve organisational performance.
Learning Outcomes for this module include:
Learners will understand why Quality Management is important and learn how to facilitate the four key areas of Quality Management which are planning, responsibility, research and continual improvement, and the importance of developing your team’s commitment to prevent errors and improve your council’s performance.
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