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Also in Public Sector

An Introduction to the Human Rights Act
lesson
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Welcome to An Introduction to the Human Rights Act. In this lesson, we will look at what human rights are and what they mean in the […]

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Make Every Contact Count
lesson / 39m

Welcome to this elearning module on Making Every Contact Count. Completing this module will help you to understand when and how to deliver appropriate […]

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Communicating with deaf customers
lesson / 20m

This lesson has been put together to provide you with information and guidance around your organisation’s communication support. By the end of this lesson, […]

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Working Time Regulations
lesson / 24m

In this module you will learn about Working Time Regulations (WTR). You will learn what constitutes working time, what an employee’s rights are in […]

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Writing for Different Audiences
lesson / 33m

We’ll often find ourselves tasked with writing for a range of audiences, including experts and non-experts, elected members and members of the public, co-workers […]

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Welsh Language Awareness
lesson / 30m

Welsh Language Awareness This module is designed to raise awareness of the Welsh language and is aimed at anyone interested in the history of […]

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Welfare Reform
lesson / 54m

The module aims to give you the key information points on the government’s welfare reform programme and how it is likely to affect those […]

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The Regulation of Investigatory Powers Act 2000 (RIPA)
lesson / 15m

The Regulation of Investigatory Powers Act 2000 (RIPA) RIPA provides a legal framework for the control and regulation of surveillance and covert monitoring, ensuring […]

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The Armed Forces Covenant: e-Learning for Front Line Workers
lesson / 48m

The vast majority of the 2.8 million ex-Servicemen and women living in Britain today have successfully adapted to civilian life, putting the skills and […]

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Supporting Individuals Module 5: Applying for Jobs
lesson / 24m

This module outlines how to prepare a good CV and how to complete application forms.

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Supporting Individuals Module 6: Interviews
lesson / 24m

This module outlines the purpose of the interview, types of interview and what you can do to prepare. We also look at the nuts […]

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Supporting Individuals Module 1: The Impact of Change for Managers
lesson / 24m

Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare […]

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Supporting Individuals Module 2: The Impact of Change for Employees
lesson / 24m

Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and […]

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Supporting Individuals Module 3: Redundancy First Steps
lesson / 24m

This module will guide you through the steps to take following redundancy, including an introduction to the Skills Map and some details about the […]

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Supporting Individuals Module 4: Searching for Jobs
lesson / 24m

This module outlines how to successfully search for jobs and looks at some alternatives to traditional job searching.

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SEND Module 1 – Changes to the Special Educational Needs and Disability System
lesson / 24m

In September 2014 the biggest reform of Special Educational Needs and Disability (SEND) legislation for 30 years came into force. Included in this legislation […]

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SEND Module 2 Assessment planning and review
lesson / 24m

“Welcome to the second in a series of three modules in this series. It will give you an overview of the thinking behind the […]

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SEND Module 3 Funding and Personal Budgets
lesson / 12m

This introduces funding provision within educational settings for children and young people with special educational needs or disabilities (SEND) and also the different elements […]

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Records Management
lesson / 30m

Welcome to this e-learning module on records management. You will learn the benefits of organising records, how you can help your organisation meet its […]

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Quality Management
lesson / 33m

Customer satisfaction is as important in the public sector as the private sector, and there’s an onus on every organisation to continuously seek to […]

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Radicalisation
lesson / 30m

Radicalisation is defined as the process by which someone comes to support terrorism and violent extremism and, in some cases, to participate in terrorist […]

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Prevent (Public Sector Edition)
lesson / 30m

Completing this module will help you to identify signs of radicalisation, and understand when and how to report concerns appropriately. The module covers the […]

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Plain English
lesson / 30m

‘Plain English’ can be best defined as instruction or information that the intended audience can read, understand and act upon the first time that […]

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Manager Induction
lesson / 60m

When you finish this module you will be aware of your responsibilities, as set out in the Management Standards, and understand the scope of […]

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Managing in a Political Environment
lesson / 36m

This module examines why understanding policy and politics is an important skill and outlines the core skills of a Councillor, from local leadership through […]

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Legionella Awareness
lesson / 36m

 This module on Legionella Awareness is for HBE building maintenance operatives and those who manage colleagues in maintenance settings. The module will help you […]

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Introduction to the Public Services Act 2012
lesson / 27m

This e-learning module will help you to understand the Public Services (Social Value) Act 2012. The module explores the Act, its benefits and how […]

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Introduction to Hoarding
lesson / 30m

The aim of this module is to help housing staff understand the unique condition of hoarding that some tenants may suffer from. It will […]

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Introduction to Local Government
lesson / 1h 48m

Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, […]

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Introduction to Local Government – London
lesson / 1h 48m

Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, […]

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Introduction to Local Government – Wales
lesson / 1h 48m

Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, […]

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Introduction to Local Government – Scotland
lesson / 1h 48m

Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, […]

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Introduction to Public Services Network
lesson / 24m

In this module we explore the background to PSN and the benefits that the service provides, as well as looking at our responsibilities as […]

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Information Sharing
lesson / 57m

This module explains how to properly share personal information so that our services can be improved. It covers why we need to share information, […]

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Hate and Mate Crime
lesson / 33m

This module will provide you with a basic understanding of hate and mate crime and an increased understanding of how to respond to it. […]

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Homelessness Reduction Act (2017)
lesson / 54m

The Homelessness Reduction Act places new legal duties on local authorities and housing authorities to reduce and prevent homelessness. This e-learning provides an overview […]

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Grievance Policy and Procedure
lesson / 33m

A grievance is an employee’s way of expressing dissatisfaction with some aspect of their working life, and maintaining a happy, motivated team can often […]

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Handling Complaints
lesson / 24m

Every public sector employee should strive to be an ambassador for customer care, and never more so than when dealing with a complaint from […]

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Freedom of Information – A Guide for Local Authorities
lesson / 60m

This is the first part of a two-part suite on Freedom of Information (FOI). The second part is on Handling Requests. The content covers […]

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Freedom of Information – Handling Requests
lesson / 60m

This is the second part of a two-part suite on Freedom of Information, following on from the Guide for Local Authorities. The content covers […]

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Fuel Poverty
lesson / 54m

This module is aimed at frontline professionals and volunteers wanting to learn more about fuel poverty, its causes and links with physical and mental […]

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Equality Act 2010
lesson / 33m

Equality Act 2010 This module provides an overview of the Equality Act 2010 and the public sector equality duty. The aim is to explain […]

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Equality Impact Assessments
lesson / 30m

Equality Impact Assessments This module looks in detail at equality impact assessments – when and how to do them, and why they are important. […]

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Data Protection Essentials
lesson / 60m

This e-learning is designed for anyone who has access to council information, including temporary and permanent council staff, contractors, volunteers and Councillors.

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Data Protection Essentials – Scotland
lesson / 24m

This e-learning which is designed for anyone who has access to council information, including temporary and permanent council staff, contractors, volunteers and Councillors Learning […]

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Data Quality
lesson / 24m

Good decisions require good quality information built on good quality data that is robust, accurate and reliable. You need to collect the right data […]

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Data Security Standards PCI DSS
lesson / 15m

When processing card payments, every care must be taken to ensure that the transaction is safe and secure. To this end, every organisation must […]

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County lines
lesson / 30m

In this module, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard […]

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Completing an Application Form
lesson / 30m

This module will explain each element of an application form, giving you helpful hints and tips along the way. We have used some of […]

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Business Continuity Management
lesson / 27m

Business Continuity Management (or BCM) involves organisations putting in place arrangements and plans to enhance resilience against disruption to services and activities. It’s important […]

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Business Maths
lesson / 15m

This module is aimed at helping those who lack confidence in using mathematics for business and within Excel. You’ll learn about the basic operators […]

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Anti-social Behaviour
lesson / 24m

The term ‘anti-social behaviour’ covers a wide range of incidents of crime, nuisance and disorder that make many people’s lives a misery – from […]

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All Age Carers
lesson / 24m

A carer is someone who helps another person, usually a friend or relative, in their day-to-day life. It’s estimated that, in the UK, three […]

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An Introduction to Running Successful Events
lesson / 30m

In this module you will be introduced to best practice for running a successful event. You will look at the different types of event […]

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