The Arc of a Service Conversation

A brief introduction to our curated and created learning resources on Service Orientation. Why it’s a vital future skill for the workplace, and how […]

This Module showcases practical techniques that any employee can utilise, and use real-world case studies to illustrate how high standards of customer service help […]

Whatever industry we work in and whatever our job title, for most of us communicating with customers is a big part of our working […]

Being able to listen to people…no REALLY listen…is a key skill for now and the future. So do you think you’re a good listener? […]

We are all consumers of goods and services to some extent. As consumers, how do we know that the goods and services we are […]

Putting all you learned into practice with this choose your own adventure style lesson. A steady stream of virtual customers will allow you to […]

Every business has a ‘customer’ for their products or services and this e-learning module will tell you everything you need to know about working […]

Maybe it’s obvious who your customers are… or maybe you’re thinking ‘Nah – I don’t work in a shop – I’m not in the […]

In this first module you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.

In this module you will further explore the benefits of customer service standards for you, the organisation and the customers.

Communication is at the heart of providing excellent customer service. Eighty percent of complaints received by an organisation are likely to have poor communication […]