• Lesson

Taking control of the customer conversation

  • 48m
  • Editable

Whatever industry we work in and whatever our job title, for most of us communicating with customers is a big part of our working lives. This can bring a number of challenges: we might have to manage customers’ expectations, handle complaints or, in the case of sales roles, to overcome objections and build desire.
Learning Outcomes for this module include:
Understand the importance of customer relations in the workplace and offer guidance on how to build and maintain positive customer relationships.
Use of practical examples and learn how to use key skills to become more effective when having those all-important conversations.

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Accreditations and Endorsements

CPD certified

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