Managing Customer Relations
This Module showcases practical techniques that any employee can utilise, and use real-world case studies to illustrate how high standards of customer service help businesses to prosper and grow. We look at the areas of environmental scanning, customer retention and assessing client satisfaction.
Learning Outcomes for this module include:
- Identify the most important factors in ensuring customer satisfaction in the modern marketplace
- Ability to appraise the ‘customer supply chain’ to identify SWOT
- Detail recommend strategies that will improve the organisation’s ability to meet customer requirements.
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