Fair Treatment of Customers
We are all consumers of goods and services to some extent. As consumers, how do we know that the goods and services we are purchasing are fit for purpose? If any issues arise after we have handed over our money, we need to trust that we will be treated fairly and equitably by the person or organisation who provided the product, or service.
Learning Outcomes for this module include:
demonstrate how the learner can follow best practice procedures with regard to consumer rights
Illustrate building trust between the customer and the supplier
Understand the legislative framework around consumer protection, contracts regulation, unfair trading and misrepresentation.
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